Pro Source LLC

The contactor did an outstanding job on the gutters - they did not have the gutter down spouts put on the front of the house like they were originally done. They hid them on the side of the house. The Central Air conditioning unit was put in the attic and basement (I have a colonial). The unit that was put in the attic had a pipe with black insulation around it coming down the side of the house and although you couldn't see it from the road or the front of the house, I knew it was there. Russ put up a covering for it so it blended with the side of the house. I had a couple of minor issues with the contractor, but Russ was very accommodating and had the issues fixed promptly. The electrician upgraded the service and did an excellent job. I had him put in some additional outlets on the inside and outside of the house and he did them beautifully. All in all I was extremely pleased with their work and would recommmend them for future work.

New garage not great - poor workmanship. Landscaping was never completed. Problems with zoning and licenses. Plumber was less than proficient in his trade. Living area looks OK.

The job is still unfinished as of today. There are several things that have been left uncompleted or incorrect. They have also left a mess outside that they still have not cleaned up. They are not answering any calls from me now.

The crew that was sent at first was very unprofessional. The did not show up on time and their work was terrible. I literally had to tell the crew of 2 installers to not return to my property. I would not hire them again.

n/a did not respond to inquiry about ice dam and flashing issues

Excellent

They did an excellent job and the hole project turned out great. Herman did a great job on the porch, it turned out exactly the way we envisioned it. The roofing crew came out, stripped off the old and installed the new all in one day. They cleaned up the entire area, leaving very little debris. I had minor issues with the gutter install, but they were quick to come back and make everything right. I would definitely recommend them for any projects. They do quality work and do care about the customer.

Buyer beware! If the job specifics are not itemized and written in a ProSource LLC contract you run the risk of having conflict throughout your building project! We contracted with ProSource in November of 2013 to remodel our basement. We hired ProSource after meeting with Dylan, co-owner of company. I had many photos that I found of basement ideas and gave copies to both Dylan and his project manager, Kurt. I told them that I understood that some of the photos were very elaborate with carved wood and huge crown moldings and I certainly didn't expect our project to be identical to the photos. I just wanted them to understand my vision for the space. What I wanted was a wet bar with granite countertop, an entertainment area that allowed for a flat screen TV with shelves built in to the left and right of TV for our electronic components. We asked to have the wires concealed in the wall behind the TV. There were 3 metal support poles in the center of the room that needed to be boxed in. I provided a photo of some basement support posts that were boxed in to look like columns with molding on top and bottom and some decorative molding on the posts. Dylan wrote up a sketchy itemization on the contract that wasn't even half the size of a piece of paper. This worried me for all that we discussed was not documented. Dylan was very friendly and assured me that all we talked about would be honored as a verbal agreement. I made the mistake of trusting in what he said. All was witnessed by my husband and the project manager so I thought we'd be okay. As the work progressed, we kept getting calls from ProSource complaining that the project was over budget and they needed compensation. They were really focused on the support posts, stating that the columns were “beyond the scope” of the agreement and we needed to sign a change order to pay for the difference. The columns were already finished and we had never asked for anything extra. They found other things that they didn't “remember” that we agreed upon in our initial contact when we had all of those “verbal” discussions. Both Dylan and Russ, owners of ProSource, came to our home with intentions of getting signed change orders and a check. We refused to pay extra for features that were already agreed upon. We never asked for any changes to the project that we didn't sign a change order and pay for. They kept complaining that the different components were costing more than what they charged us and now we needed to make up the difference. Do people really fall for this? They were abrasive and made us feel like we were being strong armed. They bid the contract, get it signed, begin the work then start adding extra charges for things that had been verbally agreed upon as part of the project. The first bid did come back a lot higher than our budget would allow. We liked the ProSource website and wanted to work with them so we did cut out several major features to bring the price down to our budget. When we signed, it was very clear what things we were paying for. Advice to readers: GET EVERYTHING IN WRITING! Even if the contractor you are talking to seems nice and honest and has a nice website! The basement turned out very nicely thanks to the project manager and builder, Kurt, who no longer works for ProSource. Russ and Dylan did no actual work on the basement. The only time we saw them at our home was when they showed up demanding a check. It was difficult to fill out the Letter Grade Ratings above. Our contact with ProSource was horrible however, The project manager showed up promptly and did a very good high quality job. It isn't right to give Russ and Dylan a passable grade when all contact with them became a complete failure and source of anxiety. With Kurt no longer working for ProSource, I have to say there is a risk as to what your outcome will be. After the project was completed my husband was wiring in a speaker and had to remove one of the drop ceiling panels. He noticed that along the top of the foundation wall there was no insulation along the sill plate which is a major source of heat loss in a basement. This was clearly agreed upon in the written contract. I emailed ProSource to let them know that it still needed to be completed. Dylan responded with a very derogatory email calling me a liar several times and even accused me of being mentally ill. He said if we continued with 'taking advantage of him' he would put a lien on our home and go through the project with a 'fine tooth comb' to find each item they did that was not agreed upon in the written contract. He went as far as to say that he was going to charge me for the railing on the staircase. Who doesn't put a railing along the stairs of an open staircase? I have a couple of estimates for the missing insulation that averaged out to $3000. It is more expensive now because a ceiling and sheetrock wall is in place making it difficult to insulate. It is looking like we will be meeting ProSource in court to get them to honor even their own written contract! Grade: D

The job was completed on time

I was very disappointed with them. Which I thought was kind of odd because they are supposed to be a fairly large company. So I think he was politely trying to tell me that I don't want to do the work. Because they did have to follow some restrictions because I live in an area where there is an association and they are very strict about building code and I just say they didn't want to be bothered.

Their prices were fair. The experience was good. They responded to my communication when I needed them to. They showed up on time and they did the job as proposed at the price they agreed to. I would recommend them.

It was the most horrible experience of our life to work with Pro Source LLC. The serviceman had come in and gave a nice spiel. He had wrote up a contract, gave it back, signed it, and everything was going great. Then what had happened was he said it would take six weeks which he wrote down on the contract and so forth and so on and the contract is all good but he did not keep his part of the bargain. He said six weeks but it took six months. He never did get permits for anything. He said just for labor he was going to renovate our complete bathroom and renovate the mud job. We bought all the materials including counters, sinks, faucets, toilet, and doors to close off the washer/dryer area. We told him to put plastic up so you don't get any dust around the house and they said they didn't have to do that because they had fans. We gave them a couple of sledge hammers because they said theirs were stolen. After they demolitioned the walls they got someone to clean it up but they did a lousy job. Pro Source LLC put the shaft to the two plumbers and the guys that were doing the work, they didn't pay them. They turned them into the downtown town hall and I got a stop work order on the whole job. They had covered the ceiling and the walls with the right kind of sheetrock and cement so that was good. They did have to come and bust it all up for the inspector to take a look so that slowed us down. Every time they did something it wasn't write so the inspector had to come back. It was ridiculous and annoying. He said they would spray all our ceiling because if we patch it then it will show. He came in and put plastic all over the ceiling, floor, and furniture. It looked good. He sprayed the ceiling and by the time they pulled the plastic out the paint was all over the furniture, rug, and clothes. They pulled the wallpaper boarder so they had to repair that. They painted the whole room and then wanted to charge us extra for trim. It was a fiasco and I could have done a better job than that. We told them we were not going to pay extra for the trim. They tore up all the shingles around the chimney, reshingled the base, put new lead shielding all around it, got the grout from around the stone, and regrouted it. It looks like a good job but it's still leaking. He closed off the full ridge vent around the chimney saying that maybe the water's getting in there and now it's crumbling down and leaking. The stone above the fireplace wall came out nice and the bathroom looks good. It was six months with a stop order, aggravation, and the house was a complete disgusting mess. They never really did a good job cleaning it up. They had a crew come in, a woman and her son, and they didn't do windows so that was a joke. It was a nightmare from the beginning to the end. I have a hairline crack in the grout of the bathroom tile and I tried calling but they won't answer. They refuse to answer. There were certain things that weren't lined up right such as the outlet boxes. They were a little it off. I had to replace a handle they knocked off when they were working. I gave them a bill but I don't know if they paid for it although they said they would.

I needed my entire roof done, all the way to the beams. They stripped the whole roof, put new plywood up and put on a whole new roof. They did ALL this and cleaned up, very well, in a day and a half. They even tarped the inside of my attic because they took it down to the rafters and roofing material was falling into the attic when they were stripping it. Guys were very nice and respectful, hard workers and did a great job. I would definitely recommend them and use them again, probably for my siding.

We couldn't have been happier with the experience. Originally we had planned to have a deck installed, and the quotes from all contractors came in much higher than we expected because of the strange angles needed to fit into the space. I asked all the contractors that gave us quotes if they had any ideas to bring down the cost, only Russ came back to me with an idea. He suggested that we put in a stone patio instead. We loved the idea, and love the finish product. It's been a year since it was installed and the patio looks fantastic. The work was done quickly and finished ahead of schedule. The area was cleaned up nightly.

Overall, Pro Source is a good company and we would give them a B for overall performance. They came and redid our bathroom. They blew out a wall, added squarefootage to our old bathrrom and completely remodeled the bathroom. The finished product was nothing short of beautiful, they are good craftsman. Getting to the finished product presented a little bit of an issue. There was a lack of communication between our job contact and his bosses. Somedays our job contact would have no clue what was supposed to happen on the job, but, he was very resourceful in figuring it out as well as asking us what WE wanted. He did an amazing job communicating with us about the process, what was happening and helping us make sure we got the bathroom we wanted. One of the biggest negatives about this experience would be the length the job took. When we contracted them out, we got an estimate of 2 weeks, completely reasonable. It ended up taking them about 6 weeks to finish, and, because of the lack of communication, we are still not able to use our new shower because we are waiting another week or two for the glass to come in for our shower doors, something that could have been measured and coordinated much earlier in the process. Those communication issues on their end are really the only issues we had with Pro Source. There workers, espicially Kevin , Sonny and the sheetrocker, we very personable, extremely professional and true craftsman. If we were going to do some more remodeling in our home, Pro Source would be a company that we would look to use.

Showed up as scheduled, kept me informed of progress and delay due to weather. No surprises and quality work.

.The work was done promptly, professionally and at a reasonable price. Clean-up was thorough.