N&J Plumbing LLC

Awesome service by N&J plumbing

AWFUL. I purchased a heater at Lowe's and was contacted by 1800heaters to schedule installation and removal. N & J Plumbing LLC.was the subcontractor for the job. Installation was scheduled for 5/27/2022 around 10 AM. No-one contacted me on that day, after 3 calls to them I was finally contacted at 1:30 for installation between 5PM and 9PM. Rescheduled for 5/31/2022 again never heard from anyone and when they finally came they were poorly equipped with a broken pump,no rags , not even a shop vac. Needless to say I wound up with a flooded cellar and supplied my own shop vac and rags. They could not remove the old hot water heater and said they would contact me the next day about removal, again NO call. I finally called them on 6/8/2022 they'd come on the 15th...NO show NO call. I called them once again they promised to come on 6/20/2022....NO call NO show. Reached out to owner Nick on 7/11/2022 promised removal and offered a $200. gift card to Lowe's. Old heater FINALLY removed but no gift card. I again reached out to Nick...another promise of gift card....Here we are on8/18/2022 and another promise unfulfilled. Absolutely the worst scheduling and communication that I've ever experienced.

Called 3 times last week and never a return phone call. By the end of the week I knew who to ask for and what options are in their phone system. Was told Nick comes in the office around 12:00 and he didn't return a call so I guess he doesn't want the business.

Excellent in all respects. Professional, pleasant, and the job was completed in no time at all. Also very fair price. What they quoted is what I paid.