Mark Carroll Landscaping & Stone Masonry, LLC

He's been doing this business his whole life. He does great masonry and also does landscaping. He is easy to deal with and his people are very nice and do a quality job. I highly recommend!

Mark and his crew did excellent job on the replacement of our front steps. They were punctual and delivered a high quality masonry job. We are very satisfied.

My issue with Mark was that from the very beginning I was made to feel as though he was doing me a favor by taking on 'such a small account'. His work was generally thorough however, when my mother did reach out to him to have his team come back to make it safer for her to exit her driveway (tall snow banks) it became a nuisance, He actually told me that he was 'having more trouble with my account than he does with his million dollar customers' I was under the impression that every customer is important. Even the small ones. Just beware.

Great guy, very flexible and caring.

It went great. First they had to remove a ground level wood deck and some pieces of a brick patio, and remove all of the wood and debris. Then they installed a beautiful blue stone patio plus a step down from the kitchen. Mark estimated 2 weeks but it only took about 6 days. They arrived promptly every morning around 8:30 and worked steadily through the day, even when the weather got cold and windy. They left no mess or debris anywhere.

We have been so pleased with the service Mark offers; everything is done with excellence! Mark's team appears weekly, without fail, and does a beautiful job on the lawn. My husband likes a well-manicured look to the lawn, and these guys have a nice touch. Additionally, they are very courteous and conscientious. A few weeks ago, a friend aerated and reseeded our lawn the morning of our scheduled mowing. I did not pick-up on the bad timing, and failed to give Mark a head's up. But, when his team arrived to mow, they noticed the fresh aeration/seeding and knew that mowing should wait a week. We so appreciate their professionalism! When I contact Mark to schedule additional work, such as shrub prunings, he gets back promptly (by the next business day) with a day his guys can do the work. I've been pleasantly surprised that he has been able to send his team over so soon after my initial call. And....I have nothing but great things to say about the way Mark's team prunes! They produce a nice shape on each shrub!! We are so grateful to have found Mark Carroll Landscaping & Stone Masonry, and we look forward to a continued relationship. Many thanks to Mark and his team for a job well done!

The job went as planned (time frame), and his men were here on time every day until the job was finished. Mark took me to the stone yard to show me the different shades and textures of the slate. His men were courteous and cleaned up every day before leaving. They had a sense of humor, which goes a long way with me - as I like friendly happy people when they are working for me.

It went really well, Mark was there every morning to answer any questions I had and he walked me through the options.

He was supposed to restore the lawn. He started the restoration process and mowed our lawn. Then we received a phone call from him saying that he does not service our area after we had already paid him in full.

It went very well. Mark is a wonderful person to deal with. We wished he had more men working and perhaps more experienced in the field of masonry but in the end, it turned out fine. My husband is a stickler for precision and of course found mistakes but the average person would not be disappointed. In the end, even my husband was happy, which is saying something for the work. Mark's workers are courteous and hard working, as is Mark. It was a pleasure to have had him work on our project. It only took about 2 weeks but the holiday weekend was in the way also.

Mark is a pleasure to work with. He will make suggestions at your request. He and his workers are very professional and courteous. They did a beautiful job on my 950 sq. ft. patio. I would definitely hire him and his crew again.

Dealing with Mark Carroll was one of the most frustrating experiences I've ever had...and I've dealt with a lot of bad contractors over the years. In short, Mark asked me to wait nearly three months for him to do my job, and then he cancels at the last minute by sending me a text message with no explanation. Frankly, I would expect something like this from a teenager, but not a professional. Mark's incredibly rude and unprofessional approach has impacted more than just me. I spent a long time lining up other contractors to support the job, and now I'm forced to cancel on them. In retrospect, communication with Mark was difficult from the beginning. He made unrealistic demands, provided little to no notice and got irritated quickly. I don't think Mark truly understands or cares about "the customer". I would never use Mark Carroll or recommend him to anyone.

We called Mr.Caroll after our snow removal person failed to show up. The call was in the early evening after a major snow storm. He promptly called us back and came to look at the driveway and plowed it. Our driveway is tricky and he did a very nice job. He is very professional and courteous. I would recommend him to others.

They have provided fast, very good service. They follow directions, they seem to take pride in their work and they performed the work as promised.

They do masonry as well as landscape work. They repaired our chimney (pointing, replaced flues, installed chimney caps and sealed it). |They also dismantled and completely rebuilt our front steps. Work was done on time, and the place was well cleaned up after work was done. The steps are beautiful and we plan to have Mark come in the spring to re-set our front walk.

Mark came by and walked the property and gave me a verbal price which he said would include collecting / removing all the leaves trimming the shrubs and then cutting the lawn so any new leaves would "blow through" as he put it. He showed up about one hour late with a crew of four plus himself and a slight drizzle that had started and to my surprise in about 75 minutes they were done and all the leaves were gone. I was slightly agitated when he did not mow the lawn claiming it was short enough (he didn't say that when he was estimating the job). I think he didn't do it because he didn't have the equipment with him to mow and the weather had deteriorated further. He didn't knock off $40 which is the price he quoted me to mow the lawn the following season or even offer to give me the first Spring mowing free. I think Mark & his crew did a good job particularly with the cold drizzle, I would use him again however I would get a written estimate that spells out what services would be performed.

I hired Mark after getting several other bids. Mark was not the cheapest, but I selected him to do this job because our existing front porch had some difficult issues and I wanted to make sure the job was done right. The bluestone steps and stone facings turned out beautifully. All of the work was done at what I consider a high quality standard, and was done on the schedule promised. Mark was always reachable, and was good at offering suggestions on materials, etc. Would definitely hire again.

Excellent. Mark was here on a daily basis to oversee the project. Only delays were weather related. He faced unforeseen challenges with excavating and digging, but got the job completed. His work is excellent, the yard is beautiful, we wouldn't hire anyone else for future projects.

It was fabulous. He did what he said he would do. He is reliable.

Mark arrived on time for the appointment to do the estimate. I explained what I wanted and he was able to give me an estimate on the spot. In addition to the masonry work I wanted done I also asked if he could advise me on the amount of topsoil I would need to fill several depressions in my lawn. He paced them all, told me how much I would need and then gave me an price for them. When I agreed to the job Mark gave me a date range for when the work would be done and he stayed in touch, updating me by either e-mail or phone. On the actual day the job was done he contacted me as they were finishing up. I was extremely pleased with the finished walkway and especially the new slate cap for my front stoop (even more importantly my wife was very happy with the results).

Mark and team are great very pleased with quality, reliability, and overall look of landscaping from work done. Very good attention to detail. Experienced quality good people

We have both masonry and landscaping work that needs to be done. After the first couple of calls, we set an appointment one week in advance for him to come assess the job. He never came, and did not call. After a few weeks passed, giving him the benefit of the doubt, I called back. This time, we set a date, but not a specific time. He was to call in the morning to set a time. The day came, no call, no visit, no follow up days later. So roll the dice if you want, I suppose. Perhaps you'll be granted the honor of a visit. But don't expect to be treated like, you know, a customer.

I cant say enough good things about him and his workers. Mark is a perfectionist and his workers are just like him. Their work is impeccable. They are very reliable. Mark can do any type of a job beautifully be it large or small.

Mark was nice enough at the start but he didn't deliver any estimate of work and I had to call him again about a week later to ask if he would come and do the spring cleanup as we had discussed. He gave me a verbal quote of $400 at that point and sent his employees to do the work. He said that would cover edging, mulching, raking up some dead crab grass, seeding and cutting the lawn. I assumed that the spring cleanup covered the entire yard, but as it turned out, he only did 3/4 of it with the mulching and edging, and said it was because the back bed had some bricks and fencing and since he suggested putting in a row of trees there, that meant that area was not included in the spring cleanup. Meanwhile, some, but not all, trees in the rest of the yard got mulch. The front row of plants near the road did not get mulch or edging. The edging on another bed in the front yard was very crooked. Mark responded by coming again but gave what were in my view nonsensical excuses for why some things got done and others didn't. The logic of the whole back area not being included in the spring cleanup was questionable. Just because he recommended a row of trees in the back didn't mean that whole area would be left untouched until I made a decision on that. (He hadn't even provided a quote for the row of trees.) He said the crooked edging was a matter of taste. He said certain trees didn't get mulch because they looked like they hadn't had mulch in the past, and that the front row by the road didn't get mulch because the plants there were going to grow in so much it wouldn't matter. He couldn't think of an excuse for why that bed wasn't edged. He agreed to edge and mulch that front row of plants, which now looks great. He agreed to fix the wildly crooked edging in one of the front beds, but first he had his employee mow the lawn and then asked me if I thought it looked better. I asked if he had re-edged it and he said no, that he was trying to "trick" me to see if I thought it looked better just because the lawn was now cut. Then I had to find my own rope and create a line to show exactly how to make the edging look good, and Mark emphasized that it's a matter of taste. He then said I owed him $400 and I went in and wrote the check, but later he came back and finished mulching, and with a written bill in his hand saying I owed $460. When I asked why it was higher he said he had forgotten to charge for the 2nd mowing and tax. Mark's work is highly regarded by other Angie's List users, so it appears that my experience is an exception. As he noted, some client relationships just don't work out.

Mark was very responsive to my initial call and coming to do an estimate. While it took a little longer than I expected to get an estimate back, Mark was very professional and had quality ideas about how to make our entryway look nice. His pricing was in line with other estimates we received. Our primary reason for not using him to do the work was due to scheduling and our need for immediate turn around. However, we would consider using him for other projects in the future.