FALCON FLOORS LLC

HIGHLY RECOMMEND . MY KITCHEN BACKSPLASH IS BEAUTIFUL . THE QUALITY OF WORK IS BEYOND EXCELLENT . AURELIO TAKES THE TIME TO LISTEN TO YOUR NEEDS .

Very professional, reasonably priced and did great work. Very satisfied and would definitely use them again. Highly recommend.

Courteous and professional. Doesn't cut corners! Does it right! Very accommodating. Listens.

Proceed with repair on Sunday, July 9. Company came as promised and proceeded to replace the tile in question. Job was completed in a professional manner including clean-up. Payment was made at the agreed price. I was very happy with the job and would hire this contractor again. I was pleased with the entire project.

Next day response. Caulked tub. 1 hour job. Clean, quick, professional.

Excellent service and professional installation. Would highly recommend using.

He was very professional, he came by to see the space and gave me a quote right then and there. Then showed up the next day and installed the floors

Very personable man good price reliable went out of way did what I told him great work nice floors

The crew was very detail oriented. They keep their working area neat and clean. They started and finished the project on time as planned and kept the cost as per our agreement.

He helped us picked the right hardwood floor and finished. Floor looks amazing 🤩 Thank Falcon Floors

Great service, professional work and prompt response times.

Beautiful. I got many complements.

Very responsive, was here with material, and completed the job within a week of posting it on Angi.

Aurelio was pretty quick to respond and based on the reviews I read the common sentiment was that it is expensive but he does a great job. Since I was in a rush to do the project before moving in and he seemed trustworthy I hired him. As far as the meeting the promised timeline they definitely delivered. However, they relied on my inexperience and first lied to me, then did a lousy job on top of that. The job was to install hardwood floors on the second floor and to match it to the first floor that already had hardwood floors. On the first day of the job he called me and told me that he has "good news" supposedly he was sent wrong flooring material, but because the supplier made a mistake even though it is better (wider than what I already have) he is not charging us more. He gave me 5 minutes to decide on what I want to do. Given I was at the time 1.5 hours away after some thinking I agreed. But the trick was that he told me on the phone that instead of 2 1/4 they sent 3 1/4, however my floors were actually 4 inch wide, so in essence it was actually a worse choice, when I actually saw what 2 1/4 looks like at my friends place I was convinced that he made a mistake, sure enough the next day when I visited the house he still innocently pretended that mine were narrower and faked a super convincing surprised face when he realized that already installed floors are wider. I was so naive that I actually believed him, however you actually have to walk through first floor to go to the second floor and what kind of a professional could even for a moment not realize that they made a mistake, one look is enough, so he lied to me. I later realized that this was probably a much cheaper option or he had it already from a previous job, these are speculations of course but I am sure he lied, or honestly they are all just bunch of amateurs because even I could not make that mistake. To be entirely honest he gave me a $500 discount, I didn't ask or negotiate he just offered it to me, I guess he was afraid that I would make them redo it since they were caught. In any case I agreed but the dishonestly of it still stinks .... I am mad at myself for being so naive ... Secondly, they installed marble in my bathrooms, and when I pointed out some scratches I was called a "perfectionist", and honestly I don't know why I should not have high expectations given the price they asked and the fact that I didn't even negotiate. He then told me that he will send someone to fix it can be sanded off, and now I regret agreeing to that, you would think they know what they are doing, but obviously not, I can see the sanded part very vividly now, if anything they just made it much worse.... To top this all of, a few weeks later my cat throws up on the hardwood floors and it stains. When I talked to him he said that it is possible that the poly was not good, they will come and check and if I want a better quality poly if I pay a bit extra they can do it. They came sanded a bit that part applied a new poly to test, and I can still see the difference between the old and the new, the same Satin looks so much worse on a poor quality part ... they promised to come and fix it, although gave me bunch of stories how they do things for people and then if they scratch something people complain. The whole thing was so stressful and I was so hurt and disappointed that they would use crappy staff just to save $100 in a project that cost me 13K that I never contacted them back, I never wanted to see them again ... I figured that they will screw something up if they come to fix it and then represent it as them doing me a favor and me still complaining ... I am not even talking about them matching the stain color ... bottom line the easiest directive of matching 2 floors somehow didn't go that well and now I just have to be very careful with the cat and deal with crappy floors. Again to represent everything fairly I think they did a decent job laying the floors, it is just they were cheap and greedy ... honestly even though they should have used the best material if they told me I need to pay $100 extra to use the best poly I would, and he knew that I would, I never questioned any expense they had to do for the tiles, so he was very well aware that I will not spare expense on it to get the best results, but alas ... If you ever hire them I would encourage you to ask what they are using, check all the material they are buying and do not trust them to have your best interests in mind. Hope this will help someone to make the right choice!

Fantastic. Aurelio and his team were professional, timely, accurate, and easy to work with, on a tough install.

They were very professional and communicative will all the process. I really really had a very pleasant experience. The job was completed quickly and of the highest quality. I will highly recommend them to everyone and plan in using them, again in the future.

My experience with Falcon Floors was exceptional. They were respectful of my home and very professional. Aurelio was very pleasant, knowledgeable and dedicated to doing a fantastic job. I would highly recommend this company.

It was perfect. They were great, very polite, extremely skilled, and they a fabulous job. I recommend them highly.

It was wonderful. The price was reasonable, the job went well, completed when it's gonna be completed, went above and beyond, and did extra job without paying anything.

On time, on budget

I hired Aurelio to refinish my old oak stairs, carpeted at the time. After removing the carpet, we realized installing new stairs would have been the "better" option, but my budget didn't go in that direction. Aurelio and his team did their best to repair the damage and refinish the stairs. Aurelio suggested adding molding and 3/4 rounds to hide the places that couldn't be fixed, and that was a great idea. I'm sure when the project is finished (I'm having a painter paint the front faces of the stairs white), I'll be happy with the results, but I wish I had known a few things before hiring: 1) That the "material" (which wasn't included in the quote) would be grossly overpriced (I paid $1,200 for the carpet removal, repairs, sanding, staining and poly-coating, and $550 for material) 2) That the workers wouldn't wear shoe covers to keep my existing wood floors clean 3) That some wholes wouldn't be filled 4) That vertical surfaces of the stairs wouldn't be touched/fixed 4) And last but not least: That I would have NO SAY in the finish color. I wasn't shown a sample, given a color name, or called on site before the stairs were completely stained (and impossible to re-stain, I was told). The final color is about four levels lighter than my original wood floor (and the rest of my house). I understand you cannot match colors exactly, but the difference in tone and level is very noticeable. My "new" stairs are a light-ish pine-like color; my existing floors are between American Oak and Gunstock. As Aurelio puts it "When there are no lights on, you don't notice the color difference". I'm giving the company a B for the hard work done. But I learned my lesson.

Aurelio Cordoso is the person that runs the company and he brought out a competent, hardworking crew with him. This company was very business oriented, got right down to work, and did an excellent job. They did have to install a floating floor in one section to bring the floors even with each other. There were about 12 guys that came out and finished the job in 4 days. I really like that instead of doing the job in a couple weeks, they worked overtime and finished the job in 4 days, as we had to go to a hotel while the work was done and we have a young child.