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BREN Landscaping & Masonry

3.0(
1
)

Landscaping, Pavers and Hardscaping, Property Management,

... +1 more

About us

BREN Landscaping & Masonry designs, develops, and maintains Uniquely Beautiful Landscaping. We are a BBB A+ rated, full-service landscaping design, installation, and maintenance company.

Business highlights

22 years of trusted experience
Emergency Services Offered

Services we offer

At BREN, we enjoy working with our customers to help them fully utilize their property for fun, family, and relaxation. We design, install, and maintain uniquely beautiful gardens, patios, outdoor rooms, and all areas of landscaping.

Amenities

Warranties
Yes
Emergency Services
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

3.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
100%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
Write a review
Showing 1-1 of 1 reviews
Patrick K.
11/2010
3.0
landscaping
  + -1 more
Work is fine. Price is average to slightly expensive but again, fine. My issue is that for the price paid, the gentleman subsequently wished to charge me for a very small item which he should have never thought of charging for. Just left a bad taste. He lost a customer that spent a four digit sum over a $ 50 fee just for coming out to my property to look at something. Silly when you consider the life-time value of me as a customer.
Description of Work: General landscaping, lawn maintenance & enhancement
Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
3.0
punctuality
4.0
$2,500
Response from BREN Landscaping & Masonry
I believe in fare wage for quality work. This former customer kept having us come out numerous times to discuss a tree job (see below) and a masonry job. He gave the masonry job to an uninsured, non-licensed, foreign speaking company who came in at a much lower price than the going rate in the area (NOTE: the customer actually told me, "the price I got this guy for is so ridiculously low that I'm embarrassed to ask you to re-bid it."). Further, the customer had tree to be removed that was considered town property . I informed him that I was not licensed to do tree work, but he asked that I meet with prospective arborists for him. At first, I did. After calling and meeting with various tree companies -- two of whom I recommended and one that he had found -- and after I had spoken twice with the town's tree warden (the tree was town property), the customer asked that I meet with yet another tree company. Each meeting was at least one hour of my time. So I informed him that I cannot keep making calls, meeting with various companies to describe/show the work, and managing this project that is out of the area of my companies work, without compensation for future meetings. I respected his time and expect a customer to respect mine, as well. I realized that in so asking to be compensated that I would likely lose him as a client. But, as we all realize, some customers are not a good fit for our services... As a small business owner I absolutely make sure that our customers are extremely satisfied with our work and my working relationship with them (see our Facebook/BrenLandscapingAndMasonry Testimonials). My company has been in business since 2003. We do full-service landscaping and masonry work for about 100 customers per year, most of whom we have had since the first year or two of our company. We have a Better Business Bureau rating of A+ since 2009 with zero complaints. We give great service to our customers, lifetime warranties on our paver patios, and are happy to give names and numbers of our many satisfied landscaping and masonry clients in your town.

    Contact information

    98 Bulkley Drive, Fairfield, CT 06825

    www.BrenLandscaping.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 5:00 PM

    Licensing

    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Landscaping,
    Pavers and Hardscaping,
    Property Management,
    Masonry

    FAQ

    BREN Landscaping & Masonry is currently rated 3 overall out of 5.

    Sunday: Closed

    Monday: 7:00 AM - 7:00 PM

    Tuesday: 7:00 AM - 7:00 PM

    Wednesday: 7:00 AM - 7:00 PM

    Thursday: 7:00 AM - 5:00 PM

    Friday: 7:00 AM - 5:00 PM

    Saturday: 7:00 AM - 5:00 PM

    BREN Landscaping & Masonry accepts the following forms of payment: Check,MasterCard,Visa
    No, BREN Landscaping & Masonry does not offer free project estimates.
    Yes, BREN Landscaping & Masonry offers eco-friendly accreditations.
    No, BREN Landscaping & Masonry does not offer a senior discount.
    Yes, BREN Landscaping & Masonry offers emergency services.
    Yes, BREN Landscaping & Masonry offers warranties.
    BREN Landscaping & Masonry offers the following services: At BREN, we enjoy working with our customers to help them fully utilize their property for fun, family, and relaxation. We design, install, and maintain uniquely beautiful gardens, patios, outdoor rooms, and all areas of landscaping.

    Contact information

    98 Bulkley Drive, Fairfield, CT 06825

    www.BrenLandscaping.com

    Service hours

    Sunday:
    Closed
    Monday:
    7:00 AM - 7:00 PM
    Tuesday:
    7:00 AM - 7:00 PM
    Wednesday:
    7:00 AM - 7:00 PM
    Thursday:
    7:00 AM - 5:00 PM
    Friday:
    7:00 AM - 5:00 PM
    Saturday:
    7:00 AM - 5:00 PM