Aquila Heating and Cooling, L.L.C.

Leak started Fri am. I turned system off and called it in to aquila. They came Monday am. Tech turned system on and saw leak immediately. He performed tests and reported that system needs to be replaced. Unfortunately HE LEFT THE UNIT ON AND IT RAN ALL DAY. I wasn't in the bedroom until 10 pm, when I saw the floor was all wet. It leaked thru the ceiling below, which peeled and bubbled. When I called on Tues to report the damage, Tony the owner could not have been more RUDE. Claimed I must have turned it on (Why would I turn it on knowing it was leaking and would damage my home? Further, I had a window unit to cover until replacement. Why would I???) Tony behaved like a thug; rude and dismissive. Said I was trying to pin preexisting damage on them! Horrible experience.

I thought it went well. Tony turned a switch on and the furnace worked. He said $95. I said ok. He then said it would be easier/ cheaper to do a tuneup and to fix the pvc leak. Turns out the pvc leak needed to be corrected by lifting the condenser. Ok. Then the bill came he was asking for nearly $400. I nicely asked via email if he would consider taking off the $95 since it literally took him a minute and the bill was hefty. He could have just said no and I would have been ok with that. But he started berating me, when I asked him to relax and that I was just asking he started yelling at me that I didnt want to pay the bill. I never said anything of the sort. Then he started getting nastier. Some temper on that guy. Would strongly recommend not using this company.

Tony showed up for the appointment, and I took time off work; however, he never sent me a proposal; nor did he return my call or respond to my email. I would have liked to have considered him for the job, but unfortunately, he just wasted both of our time.

Called and the owner called right back. Came asap and fixed same day.

The owner Tony really knows his stuff, much more than the other contractor that had bid on the job. The crew was productive, efficient, and cleaned up behind themselves each day that they were here. The system works great and I have no complaints!

Great. He showed up and diagnosed the problem and replaced the capacitor within 30 minutes. Tony comes highly recommended for good reason.

Boiler is working fine now... It's been working ever since with no problems.

Did not go well - would not recommend to homeowners who interested in being thorough.

25-year old compressor gave up right at the beginning of a hot spell. After a small gap in communications (which I'm sure glad we worked through), Tony came over and gave good feedback, and I knew he was a good guy based on the conversations (and the good reviews here). He walked through the options clearly with me which were on-par with other contractors. Overall I liked Tony's unassuming personality. His price also beat out the 2 other contractors I had quotes from. Plus, he listened to my appeal (kids having difficulty sleeping without AC) and looked to work us in within a few days. Once his team showed up, they were clean (rugs down, etc) and professional. Worked through the installation for a number of hours (including coordinated delivery of the new compressor & coil) and when they hit a small issue late in the process, Tony came over and resolved quickly. If I was in any doubt as to whether to use Aquila for my HVAC maintenance going forward, that was put to rest when - just last week - the same unit would not turn on. I was at work when my wife called, so I tried to work her through the potential issues (trip-switch, etc), but to no avail. I called Aquila and Dave quickly told me someone would be over a few hours later. I went home from work anyway as was convinced it might be something simple, and sure enough, found that a kid who had been staying with us the day before had found his way into the basement and tripped the manual shut-off switch on the handler! Point being: (a) no problem with Tony's work, and (b) one of his guys knocked on his door 10 minutes later (I wasn't able to get the message to them on time). Great responsiveness, quality, price and professionalism. Wish all contractors would be this good!

Ricardo came promptly at 8:30 as promised. He introduced himself and immediately got to work on my central air conditioner. The problem with my fan was found right away and he got a new part out of his truck and replaced it Ricardo was very professional and explained what he was doing and why. The temperature is 95 and humid today so the work had to be done but the only concern I have is that he did not know how much the part was and I have to wait for an invoice from the company to find out what the entire cost of the job was. Hopefully it wasn't too expensive...it would have been nice to know before he replaced it.

I called Aquila for a free estimate for replacing our old gas furnace and central air conditioning on Monday. I chose him because he had excellent reviews in Angie's List. He came over on Thursday. He inspected the heating system and said that he would send an estimate on Sunday by e-mail. I told him that we didn't have any heat , but I would wait for it. We did wait for his estimate, believing Angie's good rating, and checking every day until the following Monday without heat ( it was quite cold). However, he has never sent it as of now (11 days). He doesn't have basic professionalism and responsibility. Finally we got someone else. We have heat now.

It was a great experience! From my initial phone call with the office, I knew I had found the right company to help us out. Not only were they prompt and courteous over the phone, the service technician arrived almost an hour ahead of schedule. I was thrilled! He diagnosed and remedied the issue quickly and answered all of my (many) questions. I will definitely be using Aquila for my heating/AC needs from now on.

They were very good. Everything stood out; they had product, pricing and delivery.

He came over on Thursday 5/1 to see what needed to be done. He said that he would get back to us with an estimate but not the following day as he was busy. Well, it is 6 days later (5/7) and we have heard nothing from him.

He is great. I would recommend him to anyone.

They were able to come and check out our furnace on very short notice and repair it. This is the second time we have used them. Last summer, one of our air conditioning units died during one of the hottest weeks of the summer. They immediately came to take a look and were able to deliver and install a new unit in a matter of days. They were punctual and very professional. They got back to us right away and the cost of the service they provided seemed very reasonable.

I called him and left polite messages but no return calls. I don't chase after people especially those who don't return calls. I think it's rude, unprofessional and is usually a sign that the person has ego problems which I always avoid regardless.

Excellent quality of work at a fair price. Completed the repair in less than an hour.

Aquila Heating and Cooling was selected to replace my aging gas boiler based on three factors. First, they have excellent ratings and referrals on Angie's list (and other review sites). Second, Tony's recommendation to replace both the gas boiler and hot water heater with a high-efficiency combination system was well thought out and fully explained. And third, his price was reasonable and fair. As a matter of fact, Tony's price was less than 50% of an estimate I got for the same job and a comparable system from another contractor. Tony Aquila, the owner of Aquila Heating and Cooling, is an engineer with more than 30 years in the field. This makes him a highly credible professional and therefore fosters confidence in his recommendations. It also gives him good reason to fully satisfy his customers. I was having trouble with my 43 year old gas boiler and decided to check out the new high-efficiency systems. Tony came over one evening and gave me a quick education on the latest heating systems. He recommended a high-efficiency tank-less combination heating and hot water system to replace the boiler and hot water tank. I thought the price was very reasonable considering other quotes I obtained. In addition, I am eligible for a $750 rebate and a federal income tax credit. Also, I can expect reduced gas bills. When the contract was signed Tony adjusted his schedule to accommodate my needs. The removal of the old systems and installation of the new was completed by Tony's crew in 1 day with zero problems. All debris was removed and the site was left broom clean. I am very pleased with my new heating system and would not hesitate to recommend Tony Aquila.for your heating and cooling needs. In fact I plan to have him install a central air conditioning system in my ductless house this spring. .

Anthony showed up at exact appointed time. Found the problem quickly. Gave me some tips on maintaining my A/C units. Got paid and it all took about 1/2 hr.

Tony is a great guy, not too talkative but he knows his stuff. First off, he squeezed me in on a day he was going to celebrate his daughter's graduation. He got stuck in traffic and arrived late but got right down to business. He went looked at the unit, then looked at the thermostat. He had to climb into the small space where our furnace is and there he determined the first problem --a blown fuse. He then approached the problem from outside and found the cause of the blown fuse was a frayed wire. He replaced the entire wire and the fuse and caulked the area where the wires and pipes come into the house, and that was it! I was amazed at how reasonable his price was Would I call him again? Absolutely!

We located this company through Angie's List. We got estimates from a number of companies who had similar high ratings but they each had their own distinguishing characteristic, i.e. one company proposed high velocity with smaller duct work, some companies recommended one unit, some suggested different size units, some included electrical work, some didn't. Overall, Aquila had the right combination for us in terms of what they proposed and the attendant price. They started the job on time, the crew was terrific, they went above and beyond in terms of accommodating our schedule (and dealing with our dogs!). And the system is working beautifully. I couldn't recommend this company more highly. If you are searching for a company that will put central air into an older home, your search should end here.

He was very prompt in his response and in making an appointment, which was appreciated given that it was during one of the heat spells. He was clear in identifying the problem, fixed it quickly, and also adjusted the damper so it would work more efficiently. He always explained what he was doing in a way that I could understand. I knew that the system was on its' last legs and needed to be replaced soon. Rather than pushing for that to happen now, he said I could wait till the fall to do it.

They are very good and they have amazing service. They finished the work last week. They were a very professional crew. They did everything on time and they were very clean. They were very professional and well behaved. We actually left the house by themselves and everything was smooth. We were very happy with their service. Their price was good.

TONY CAME OUT TO THE HOUSE ON TIME AND WENT THROUGH THE WHOLE HOUSE AND EXPLAINED ITS PROBLEMS AND HIS SOLUTIONS. TONY GAVE ME A WRITTEN PROPOSAL. HIS CREW ALWAYS ARRIVED ON SCHEDULE AND LEFT THE HOUSE IN GOOD CONDITION. TONY IS A FIRST CLASS AND HONEST FELLOW AND I WOULD RECOMMEND HIM WITHOUT RESERVATION.