Sears Stores Enfield Square

They were excellent. They were very prompt on time and very courteous. They did a great job and followed up. The price was good.

I wasn?t happy with them. The installer came out to remove the old refrigerator and installed the new one. They made a hole on our new floor while they were doing the work and they then put the new refrigerator over the hole. They said that someone else would have to come later to install piping for the ice cubes and the cold water feature. So they left the refrigerator in the middle of the room over the hole that was on the floor. I signed the paper saying that they didn?t damage the house because I couldn?t see any damage anywhere since the refrigerator was over the hole. When they left, another installer came to do the piping and it was at that point that we noticed that there was a hole on the vinyl floor which was done by the Sears installers. So I filed an insurance claim with Sears and then a month later, they denied the claim. They said that I had signed the paper saying that no one damaged the house and so therefore they said that they weren?t responsible. My new vinyl floor has a tear on it now. I will never ever let the Sears installers in the house again. They not only damaged the floor, but they also left the refrigerator in the middle of the room. I had to actually push it in. The refrigerator wasn?t balanced properly. They did an awful job. We paid too much and we should have bought it from another store. They were late by two and a half hours. I never intend to buy anything from Sears again. They didn?t stand behind their mistake. I would never use their services in the future.