Rich's Oil, Heating, Plumbing and Air Conditioning

Fine, this time. Rich installed it on my shower over a month ago at the bottom of the handheld shower hose even though I asked him to install it at the top because he thought the shower head was too heavy for the swivel. He came back today at my request and moved it to the correct location and CHARGED ME AGAIN FULL PRICE.

unknown

Brought a new high end 5.3 cubic foot washer and dryer along with cost for installation and parts for both items. Was reassured the delivery people would have both washer and dryer up and running. Washing machine started by technician, but they left before the washer released the water from the machine. It overflowed the drain pipe. Bottom-line: If you have an older home the drain pipe probably will be small for the newer machines because the flow of outtake is greater than the older machines. I placed several phones to area plumbers recommended by Angie's List to state the problem and to ask for a ballpark estimate without seeing the details. Rich's Plumbing only plumber available that day to come to the house to diagnose the problem. The price paid to increase size of pipe, make connection to main drain, and cap old connection was close to what others plumbers suggested to fix the problem. Also, Rich's invoice close to phone estimation and on-site quote to fix the problem. What I learned from the gentlemen that came to fix the drain problem for new washing machine is: I am not the only person this problem occurred due to having an older home. This an industry-wide problem because at point of sale the salesperson does not have a discussion to inform the consumer of the possibility that the drain pipe might be to small for the outtake of machine water; therefore, they are not liable to fix the plumbing problem. I called the supplier, sent an e-mail, answered the survey questions on-line, and went to the sales manager at the store where washer was purchased and inform them all this should be part of the discussion of the possibility of having a small drain pipe that overflows the pipe and this is the purchaser's responsibility and not part of the cost to install a washer machine. Needless to say, I was refunded the cost of installation and parts. Lastly, all newer models of washing machine (small to large) take out the water from the washer and clothes at a higher rate because the clothes come out with less water in them to cut down the drying time. Please consider when buying a new model washing machine check out your connection to add the cost in your budget. In closing, I would recommend Rich's Plumbing for their knowledge, expertise, professionalism, and friendly service.

Everything went well. Everyone was informative and friendly. Everything was on time and as they said it would be. Have no complaints at all. Quite satisfied.

unknown

had the firingchamber relaced after getting 600$ estemate from other major oilcompany. Iam very happy with there service and work.Hopefully this is the last time i have too switch. Its a local company too.

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I am on a subscription on which they pay attention to the rate. They are competitive in price.

unknown

I couldn't have been more pleased with the service! The repairman was prompt, pleasant, and patient with my nervous questions about what the repair might entail. You could tell by the way he worked smoothly and without hesitation that he really knew what he was doing. He first diagnosed the condenser problem and then had to get the replacement part which he didn't have on hand in the truck. After installing it, the unit still wouldn't work and he traced the problem back to a short in the exterior electrical box connected to the compressor. This is something that I understand doesn't normally go wrong, let alone something they usually fix because it's technically not an A/C issue as much as an electrical one. But he was very understanding and said he could and would do it. So out again he went to secure the new box. He returned promptly and swapped out the old for the new and everything ran beautifully. While he was there he also was willing to check the freon pressure and pump, even though it wasn't scheduled. And all this on one of the hottest days of the marathon heat wave that began on July 3rd. He certainly went beyond the call of duty in my estimation. I would heartily recommend Rich's to anyone.

okay

The whole process went very well, I had problems with service from State Line Oil in Granby and when the boiler needed to be changed Rich's came highly recommended. I was given a packet of info with pricing and Rich's management went over every question we raised. The install was done in one day and the technicians did a great job and explained info as the process went along. The lob was done very neatly and family is quite pleased with workmanship. A few weeks later there was an air pocket in one of the pipes and Rich's dispatched someone immedialtely to correct the problem. System runs very quiet with no issues. Great job and installers were super nice. We also get our oil from Rich's and highly recommend them for oil delivery as well. Although they are located in Enfield they are expanding to Granby Ct area.

After getting two other quotes (one that I even had to pay for) from national plumbing companies, I decided to go with Rich's. From getting a quote to scheduling an appointment to having the work done, I was treated like a valued customer. The office staff and technician were all courteous and answered all of my questions. And, on top of all of that, their quote was WAY lower than both of the national companies. I had an indirect hot water heater installed, along with multiple miscellaneous plumbing jobs, and the finished product was exceptional for each task. I will definitely be using Rich's for my future oil, plumbing, heating, and air conditioning needs.