Skips Wastewater Services

I've used Skips Septic Service since we bought our home. Always had prompt, professional service. Now we are having an issue with our drain field and need to have it inspected. They said some one would call me back to schedule. That was in March. I've called 4 times since then and it's now June. The receptionist keeps saying he's away from his desk. Guess they don't want my business, after almost 20 years.

They did an excellent job, the price was fair. Outstanding service. I will recommend them to anybody.

I had used Skip's on an emergency basis two years ago and it went well, so when I had another emergency (was doing laundry, wash water overflowed into the basement when the washer drained), I called them. The first person to come out (on a Sunday) claimed he tried to snake the line, but he encountered an elbow. (There is no elbow in that line.) He claimed to be unable to remove the cap on the line in the basement, so he did not inspect the line from that end. He insisted that the tank needed to be pumped; I paid $295 for the pumping and $200 for the emergency call. Two weeks later, when I tried to do laundry, the wash water backed up again. I thought it might be a problem with the pipe, so I had my plumber come out. Turned out, he easily removed the cap to the septic line (he said, "I just got a bigger wrench"), and behold--there was everything that had not been able to pass through to the tank. I called Skip's immediately and spoke with the emergency manager; he advised me that he'd have someone out there the next day to snake the line and take photos, and there would be no charge. The next day, someone did come. He took a photo of a root ball a few feet from the tank, and he did nothing about it other than trying very hard to get me to commit to excavating and replacing that section of the line. He wouldn't go to the basement to clear the line from the house out to the tank. I asked him about cutting the roots, and he claimed it wasn't a good thing to do. Even so, he claimed to have cleared the line from the tank and said I should be fine. I wasn't. That night when I took a shower, the water again backed up. I contacted my plumber, and he gave me a couple other names of companies who could take care of the problem. I called one of them, and their guy came this morning. He took a photo (same root ball). He then went into the house, and he spent an hour clearing the line from house to tank, cutting roots and clearing clogs. Even I could tell the line hadn't been cleared by Skip's, because I watched (and smelled) much of what this guy did, and there was much more coming out of the pipe than had been flushed in two days. Whatever the second Skip's guy did, it didn't involve removing blockages from the pipe. At long last--and no thanks to Skip's--my septic line is clear. Next time, I'll be using someone else.

After an inspection by skips, their report indicated the tank needed to be replaced. I called for a quote. It’s now been 2 weeks and I can’t get a price for this work. If they don’t want more business they should just say so.

Skips replaced my entire septic system including the leech field. Their quote was thousands of dollars cheaper than the next lowest bid. They completed the job on time and on budget. I was very pleased with the work. I would definitely recommend them to anyone needing septic service.

Very well. Did not know what to expect for this new job. They were punctual and did a good job at a fair price.

Great, no problems, punctual, professional and clearly explained everything to us.

They alway seem to be pretty efficient and it was a good rapport. I don't know a reasonable comparison but (the price) seemed to be reasonable for what they do. I don't remember having any problems with them. I have used them several times. There are only a couple of guys I have used regularly and that is one of them.

Very nice young man! Saved us thousands in the long run

The whole skips team has been great. I use them at my personal property as well as my numerous rentals. They are always on time, quick and efficient.

Came on time as promised ,Excavated old trenches ,added some base material and sewer pipe.Grated area they worked . on. Picked up all old pipes and stuff .Look as good as new when they left that night

It seems to be working as well as it always did. The reason we got a new one was that we were told during our home inspection tht the current one wasn't big enough for a house of this size, so we got a larger one.

This is a new house for us, we used skips for the initial inspection including a video inspection. It was recommended after 1 year to pump again to figure out an appropriate schedule for pumping going forward. The driver arrived on time and was very professional. Was more than willing to explain and answer any questions that I had considering this is a first time having to maintain a septic system.

They completed all work within 3 days and in bad weather. Very professional and high quality standard of work. Have used Sips for years for septic maintenance on a very old system and have always been very satisfied. Connecting to town sewer will mean little to no work in the future but very satisfied with history of working with them. From office staff scheduling appointments to field technicians on site would highly recommend using Skips.

It was well managed. They were professional in doing the inspection, and providing us the necessary information.

Arrived on time. Very professional. Provided a timely inspection report and quote for repairs. Very helpful in answering questions during the inspection.

Great- showed up on time very professional analysis and service - we will use them moving forward as we own the home now

I was a realtor for the buyer and skips did a septic pump and inspection. They are the best in the state hands down. I have seen many different companies for home inspections and Skip's is my first call and recommendation for complete satisfaction.

I would recommend to others, they drew us pictures, let us know exactly what needed to be fixed now, and what could wait.

Service was impeccable and thorough. It was exactly what i was looking for.

I was able to arrange an inspection for short notice on a Saturday ($50 surcharge for Saturdays). The inspector was on site and already had dug the needed holes before I arrived. The inspector was polite and professional, explaining in detail the problems with the septic system. The problem was that he arrived without the drawings for the system that were available at town hall. This created an incomplete report and one that would have been hard to go to the seller with. When called and provided with the drawings, the manager corrected the report. Selection of the company was determined by their website which states that a camera would be used for the underground system. The inspector was not able to do this because it was too deep. This possibllity should have been state in their website.

Excellent service--attention to detail, explained the process step by step. I will use Skip's again.

I found Skips WasteWater to be professional and accommodating. The office staff was responsive to my inquiry and need for service and the Tech they sent out extremely knowledgeable and polite. As mentioned above this young man took the time to fix garage door opener so he would not have to track equipment through my house. The outside entry to my basement is through my garage. I would definitely use this provider again.

The guy who came out was very knowledgeable, pleasant and informative. We were pleased with the service.

The representative from Skip's was professional and thorough. I will use their services in the future.