Homestead Plumbing, Heating, Cooling, Energy, & Water

Techs were friendly and professional.

Around 1AM on New Years Eve day our dog alerted us to a smell of hot electric motor coming through the heater vents. While my husband tried to isolate the problem (a failing furnace blower motor) I frantically called almost every HVAC company in the area. The temperature outside was -2 with the wind chill and our 150 year old home had already dropped to 56 degrees. Despite speaking to 7 different answering services, Homestead’s on-call technician not only returned our call within minutes, but was the only company to call us back. In addition, Homestead’s technician, Matt Minor, agreed to come and assess the problem immediately, even though it was 3:30AM and no one was sure it could ultimately be repaired the same day. Matt replaced the capacitor and magically heat returned. However, as he was walking out the door, the motor seized. Rather than tell us, “See you in a few days...I tried…”, he not only attempted to use the “rescue” motor he had in the truck, but he drove all the way back to the shop to get a brand-new one of the correct voltage. Matt was even willing to bring back heaters if he couldn’t repair the motor immediately. Despite almost 4 hours of work in the middle of the night, Matt persisted and by 8AM the furnace was working and heat had returned! My husband and I were TREMENDOUSLY impressed with Matt! To think we received this service and weren’t previously Homestead customers. It is safe to say we will be Homestead customers for life! Thank you, thank you, thank you!! Matt and Homestead went above and beyond!

John and Tyler were friendly, professional and easy to work with. They removed the old tape, installed a new one and installed better insulation over the pipe than the previous vendor had used. I plan on using them for my next plumbing project.

They are fantastic - professional, organized, clean up after themselves. Helped secure financing through special program.

Excellent service from beginning to end. Job was very professional and workers were very neat. We interviewed six companies and Homestead was the absolute best of them alll. Highly recommend.

My Central AC unit died the night before. They were able to schedule me in for later in the day but then called and were able to move me up in the day's schedule (which I appreciated since it was over 90 out). They called when the technician, Willie, was on his way. Willie was nice and very professional. He explained what happened, gave me the options to fix my old AC unit, and then fixed it quickly. AC is now working and I would consider using them again.

Everything went smoothly from start to finish. Jeff Gerber came out and gave us a detailed and thorough estimate including everything we would need to have done. He explained everything well and was professional. We knew when the work would start and how long the job would take. The installation crew was on time and efficient. They contracted others to do some painting and sheet rocking to replace an old attic fan and they were fabulous as well. The work was seamless and they left the house clean! They explained everything along the way and were able to answer any questions we had with ease. We felt that we were able to trust them, trust their recommendations, and the work that they did. They cleaned up after the days' work and left the house livable for our two year old twins! We were super impressed by their work and their professional demeanor. We would highly recommend them and would use them again in a heart beat if we ever needed anything they specialized in. Nicely done gentlemen! We are enjoying our central A/C in this heat wave! Thanks so much!

Professional work performed, quite pleased.

Excellent service - they came out quickly even thou I called at the end of the day. Will, the person who came, was excellent. He was kind, and very professional. He provided a quote, and did exactly as stated. He wasn't rushed and gave us confidence in the job, and the company. Will use them again!

The whole crew was really great to work with. They helped me pick out the right humidfier for the job and were able to quickly come up with solutions to problems we ran into. Humidifier has been running about 45 days now and works great! Would definitely recommend!

Salesman was excellent and very helpful. Workmen were polite, clean, and professional. They cleaned up after themselves and answered all questions. The office was also helpful in getting us Energize CT rebates and financing. Thrilled with operation of units. I know it's been a warm Fall, but we haven't turned on our oil burner yet this year. No reservations, I would contact and us them again.

He was very friendly and knowledgable about his job. He showed me what he was doing and explained it to me as well. When I simply asked him to look at the second toilet, which was not scheduled, he was happy to... Glad he did and he fixed it correctly, unlike the people that lived in our house previously!!

During a summer heat wave, our central air conditioner wasn't working. We called Homestead on August 17, 2015. They were available on the 17th, but we had a commitment out of town for the rest of the day. They agreed to come on the 18th, Arrived first thing in the morning. They diagnosed it, the capacitor was blown. They replaced it, check the system to make sure it was cooling indoors. We were pleased with their promptness and their service.

It went very smooth. The technician was nice and was done in about an hour. Last year my furnace had a lot of trouble trouble starting but it runs like a dream now. The technician was a lot later than the original estimate, but the office called periodically to keep me in the loop, which was great. I'd definitely consider them for future work.

Very thorough and professional. They spent a lot of time answering my questions. The one thing I wasn't prepared for was an additional cost of $100.00 for coolant which I thought would have been covered by the tune-up, but that was my oversight.

Fixed failed parts, replaced recalled part, cleaned system. without problems.

I have to say my experience with them was phenomanl!!!! I made my appointment on line at midnight right after i got the call from my tenants saying they had no heat. They called me at 730 the next morning and got some one out there at 830 am, within in a few hours i had everything up and running, William who was my service guy was very knowledgable with the systems in my condo complex, I was nervous about who was coming and if they were going to know how to work on my system and he figured it out quickly and explained everything to me as he was doing it and answered all of my questions. I felt safe and confident with him and trusted him completely, I will keep them as my regular service team for my apartments,

Steve did an awesome job restoring our heat. He was very nice and knowledgeable. I recommend them.

Excellent service at a good price. See above for details.

Everything went well. Repair man came on time and had the part that was needed. he also gave us some recommendations for future tune ups that we appreciated because we just recently bought the house. We also get our fuel delivered through Homestead and they were great when we set up the whole process.

Did a great job inspecting the furnace as part of my maintenance contract with them. Identified and incorrect pressure relief valve and recommended replacement. 15% off replacement due to maintenance contract. Thoroughly cleaned and tested the furnace and all of its components They also do great with deliveries.

I had never used Shaw before and was actually asking them for a second opinion. The symptoms I was having was my interior well pump kept kicking on every 30 minutes or so for about a minute at a time. As this was a new pump purchased by a local and reputable and quot;franchiseand quot; contractor I had them come take a look. It was not the pump, and this contractor then charged me $415 to dig a a 42 inch deep hole, to discover a leak in the pipe from well seal to the house. Well, this franchise contractor basically tried to and quot;upselland quot; me complete pipe replacement and almost $1,500 for a backhoe charge alone. The total franchised contractor bill would have been almost $3,000. Shaw came in, shovelled out a few more inches of dirt, found the leak, did the repairs, filled the hole. Nothing else needed to be replaced and they didn't need a backhoe. Using Shaw's today saved me over $2,000. I won't use anybody else ever again.

The dispatcher notified us when the technician was on the way, or whether he was delayed. The technician kept us informed of the work to be done (and why) every step of the way. He was professional, courteous and skilled. We are very satisfied with the work that was done. We are also pleased with the the quick turn-around from when we first contacted Homestead and when the work was completed.

Took longer than expected, but workers were polite, explained every thing, and cleaned up everyday. Love the set-up-lost no closet space and hopefully save a lot of money because of efficiency.

Went very well. Technician showed up on time and gave me estimatefor replacement that was fair and job was completed that day. Quality instalation and clean up. Have used Shaws pump for years and very satisfied with their service.