Response from PerfectView Remodeling LLC
We are always trying to be positive regardless of the customer.....but honesty is the only response for this review. The member didn't call to redeem her coupon until late last month and scheduling seemed to be difficult. We always look at projects and give an estimate for the work. This gives the customer the final price, including items not covered under the coupon. If for any reason the customer is not satisfied with there coupon purchase, Angie's List refunds the money...NO QUESTIONS ASKED. We finally got the opportunity to see the project on 7-25 and the reception we receive was extremely unwelcoming to say the least. Our project manager measured the job and informed the customer she was over the allowed sq footage and there would be additional charge. In addition, moving furniture was not included. The customer said she wanted us to work around the bed, which took up most of the room. We informed her that it was impossible to work around furniture while refinishing floors. She proceeded to Use the "F" word with our project manager and thru him out of her house. The house was full of garbage and our project manager felt threatened by the lack of sanitary conditions, and the customer. Then we see this review that was put in before we even had opportunity to see the job, which is frankly, less than truthful. The member only purchased 1 coupon for our services..why she mentions others, I don't know. We fulfill all our commitments to all our customers regardless of whether they have coupons or not. We are praying that we never have to endure this type of treatment again.