CLIMATE CONTROL CORP

unknown

In September of 2012 I began the process of preparing my house to convert from oil generated heating to natural gas. There were no gas lines running to my house and I had to have lines run from the street. Being very unfamiliar with the entire process I began shopping around for a contractor to install the furnace and simply provide some advice and direction on the process. I contacted 4 different businesses located along the shoreline and placed a heavy emphasis on service, reputation and professionalism oin my selection. I contact Kathleen at Climate Control Corp in East Haven on Hemingway Ave., and within 2 days she had one of their primary operators, George, visit my house and begin the estimate. Out of all 4 companies I met with, George was the only representative that actually asked to visit each room and take measurements to determine the type of furnace and BTU output we would need. George conducted his work quietly and efficiently and was mindful in his explanations of the work that needed to be done. Additionally, he made recommendations for future central cooling options if we so desired the transition down the road. Within 24 hours I had an electronic contract ready- Which actually happened to be the most competitive in price. Days leading up to the install I received a phone call from their Site Manager, Sal, who walked me through the entire process from beginning to end and was very patient with my novice and sometimes over inquisitive questions. When the install day came I was very impressed with Mike and Dominic's professional work ethic. For the first time in a long time I was working with a company that was exceeding my expectations. The entire job was completed in 6 hours, Dominic and Mike were quiet and respectful while being in a work site house. Following the equipment test, the two operators, Mike and Dominic explained the entire set up, walked me through some operating documentation, and politely implied the age and inefficiency of my prior furnace. Overall Climate Control Corp is exactly the type of company that properly represents their field by setting new standards for professionalism and quality. Any future HVAC work or repairs for my home or other's will easily be referred to Climate Control Corp. in East Haven.

Our air conditioner was just serviced but isn't working. When I called to have it looked at I was put on hold and had three different people pick up and say wrong line and continued to hold only to be told that it would take days to get it looked at because they don't want to pay overtime and everyone turned their air on this weekend! I will be using Angies list to find a new air condition company.