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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"Mike and his crew were wonderful, knowledgable, professional and efficient. The quality of the work was outstanding and the whole process was smooth and easy! Can’t recommend them highly enough!"

"Something general: I had Above & Beyond Remodeling redo my kitchen and bathroom, and they did an amazing job! The quality of their work was outstanding, and everything turned out exactly how I envisioned. The team was professional, friendly, and kept me updated throughout the entire process. They finished on time and stayed within budget. I highly recommend Above & Beyond Remodeling for any remodeling project!"

"My first impression of Erick was excellent! I met with several contractors prior to meeting Erick and just didn’t get that vibe. Wow what a great choice I made . Erick and his crew were very meticulous from the start to finish. My house looks like it came like new . Thx again guys!!"

"I have worked with Mike Barry at High Street Designs on two projects. The first was a smaller, one room renovation, and the second was a larger renovation involving a kitchen, dining room, and bathroom. For both projects, I couldn’t be happier with the results and working with Mike. From the initial estimate and until the final walkthrough, Mike is on-time, transparent, communicative, and consultative. His entire team are professionals, which makes the process less stressful. If surprises come up during the renovation, Mike clearly outlines the options and pros/cons of each. This made me feel very much in control of the project. A few weeks after the completion of the second renovation, we had a minor issue that needed to be fixed. Mike’s subcontractor came out the very next day to fix it. This is a testament to the quality of Mike and his team on ensuring the job is complete. I would highly recommend Mike and High Street Designs for any renovation that you are looking to do."

"project not completed yet"

"Accurate, clean, responsive, on time, competitive price!"

"As someone who's previously worked on several renovations with contractors, I can't say enough good things about Fine Home Contracting. I was on a time crunch and had a list of miscellaneous things that I needed done in order to turn-over the property quickly. This included everything from new backsplash, removing old countertops, installing vanities & toilets, installing interior and exterior doors, plumbing, etc. What really blew me away with this company were three main things. 1) Communication: Not once did I have an issue talking to Dave or his team. I’ve dealt with contractors in the past who go silent for days at a time and are hard to reach. The FHC team and I sent messages back and forth using the CoConstruct portal which made it really easy to track the progress of the job. They would add in notes and pictures as things were finished. They quickly answered every question I had along the way and were really flexible with product/material options and adjusting the scope of work along the way. 2) Timeline and price: I received four quotes from contractors, FHC was right in the middle, not the cheapest but also not the most expensive. They were up-front with their timeline during our first conversation. Not only did they come in under the initial proposed budget as the scope of work changed, they also finished ahead of schedule. Ahead of time and under budget is a first for me when it comes to contractors. 3) Professionalism: The owner Dave was always really easy to worth with right from the jump. It was obvious from the beginning that he knew what he was doing and ran a professional company. The team that physically showed-up on site to do the work was top notch. These guys were at the house on time when they said they would be, they worked hard and often times were there late (I was frequently there doing other work while they were there, and saw first-hand how they worked). The quality of work was great. They didn’t cut corners or try and rush to get the job done. If something in the scope of work needed adjusting or they discovered something along the way that needed to be fixed, they reached out to me quickly with several alternative options and made me feel like I was part of the project. I don’t have a single bad thing to say about this company. I’ve never worked with contractors that made me feel 100% comfortable during the entire project. I didn’t wonder if they’d finish the job on time, or if surprise charges would show-up on the final invoice. Great communication. Great quality of work. Hard workers. Fair prices. Fine Home Contracting is a company I trust and highly recommend."

"Took forever with a few issues but overall ok."

"They were good. They work very well and I'm happy with the service."