MASTER CARPENTERS LLC

They were very, very good. When I called them the first thing they recommended is that I had an energy assessment for my house and they recommend other people. The owner came out and talked to me about it. He's very friendly and very nice. They're connected with the Connecticut Light and Power Company so they offer a rebate on this installation which came out to be a dollar a square foot which in my case was $1,300. So, I'm getting a rebate for $13,00 and no other company offered me this rebate. They were really, really good, very knowledgeable and very helpful. They sealed all the air ducts in my air-conditioning system for leaks, any kinds of leaks or anything. They sealed all those up and they sealed all the framework around the doors and everything for cold, dust and stuff that came in. I could feel the difference already through the day put the day put the insulation and one day later the air-conditioning wasn't looking as hard as it was, it was much better in great air-conditioning. They're very thorough and what I like about him is he knows a lot. Any question I had he had a good answer for and whatever and they gave me a lot of information and they were able to give me more information like if I wanted to buy appliance or something they have rebates on those appliances and stuff and I got a pretty good pack of information from them.

Stupid me, because they were referred by someone I knew, I paid the entire amount at the beginning. The windows were installed. The front door was installed improperly and poorly (lots of sunlight showing around both newly-installed front doors (storm and regular)). I finally went to the Better Business Bureau after being put off for months. He is, unfortunately, one of their "A+" members. As a result, he was allowed to ignore the deadlines they established for responding, while I was not. In the end, it was clear that they would not do anything to resolve the problem and the resolution was something like "despite efforts by the business, the customer remains unsatisfied." He claimed that the reason for the delay was that he had pneumonia. True as far as I know. He also has nine guys working for him. He had done none of the initial work himself. I had work done today and the guy doing the work said it looked like the caulk around the windows was applied like finger paint. I had to repair the deadbolt on the front door myself. My next step is weatherproofing as the wind around the front door in the winter is ridiculous.