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HARTFORD DESPATCH Moving & Storage-Allied Van Line

Moving Companies, Storage

About us

104 yr old family run third generation business. We provide local moving in CT, like all licensed intra CT movers, as a regulated Public Utility. We also provide interstate services as an agent for Allied Van Lines. International moving services as an agent of FIDI, the World's most trusted mover. Please see website for more info.

Business highlights

118 years of trusted experience

Services we offer

Hartford Despatch provides residential and commercial moving and storage services in Hartford and the entire State on Connecticut. We specialize in local, long distance, and international moving services. Moving services. Warehousing & Storage. Local moving as Hartford Despatch Long distance agent for Allied Van Lines International as agent of FIDI, the most trusted mvoer

Amenities

Free Estimates
Yes
Senior Discount

60%



Accepted payment methods

Check
Discover
MasterCard
Visa

Reviews

4.03 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
67%
4
0%
3
0%
2
33%
1
0%


Rating CategoryRating out of 5
quality
4.0
value
4.7
professionalism
4.3
responsiveness
5.0
punctuality
4.7
Showing 1-3 of 3 reviews

Rannei W.
02/2010
2.0
moving companies
  + -1 more
Very stressful
Description of Work: We moved from South Windsor to Enfield. I had used Allied to move from CA to CT about 6 years ago and was very satisfied with the service I received so when I saw this was an Allied affiliate I was expecting the same level of service. Contact with the office personnel was very good, however the actual workers that came to my house was less than expected. Two of the movers/packers were good the rest were not up to professional standards. I had asked for packing help as I knew I couldn't have everything packed by the move date and two men were sent out. They said they were not sent with the right sizes of boxes and left us with the impression they would be back or the movers on the day of the move would finish. The movers on the day of the move had no idea there was packing still to do and complained all day long. They did call for additional help but none showed up until around 6 PM. I had to pay a lot of overtime as they were there from 8:30 in the morning until 8:30 at night. When my furniture was delivered I found several broken items including one of my dining chairs. I am going to see if I can have it repaired as the .60 per pound for claims just won't get it replaced, if I could even still find one like what I have. So many things were broken or damaged I would not recommend this company.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0

$5,000

Response from HARTFORD DESPATCH Moving & Storage-Allied Van Line
We do apologize that our service did not live up to our client’s expectations. Review of our file shows when the move was originally called in, the client requested 3 men and one moving van for a small local move. At that time it was our understanding the client was going to pack all her belongings. As the move date approached and in further discussion with the client, we did send a counselor to preview the move. At that time, based on our discussion with the client, we planned on packing 46 cartons and the client was to pack 156 cartons. The move was then scheduled for one day of packing, one day of loading and one day for delivery. On packing day, the Saturday before the move, our crew packed 39 cartons and were under the impression at that time the client would finish the rest of the packing, over the weekend. On load day our crew arrived on time and immediately called for additional packing material and additional labor. The client is always right and clearly here there was a misunderstanding about who was to do how much packing. On loading day we ended up packing an additional 82 cartons. We knew the job was stressful, because the house was not at that time ready to be moved. Again, we apologize for any confusion. In retrospect had we known there was that much packing to be done, we would have asked the client for an extra day to perform the job. For the record, in light of the difficult loading situation, we did not charge any overtime. As to the damage, as of this writing no claim form has been filed with our carrier. The client is welcome to file a claim, but as of yet none has been filed. Again, we apologize for any misunderstanding and that our service did not live up to the client’s expectations.

Barrett S.
07/2009
5.0
moving companies
  + -1 more
The three Hartford Despatch movers showed up at the promised time at my New York City apartment and packed and moved my items very efficiently with a minimum of fuss. They delivered the items when promised. The Company staff who arranged the move for me were very responsive and friendly; no question was too dumb. The gentlemen who did the move were quite helpful and careful with my things. I certainly recommend this company for moves.
Description of Work: I maintained an apartment in New York City, which I was leaving, and hired Hartford Despatch to move household items from that apartment to my house in Connecticut. The move, which was done in two days, consisted of packing items and transporting them to my house. Hartford Despatch did a great job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700

CONNIE M.
08/2008
5.0
moving companies
  + -1 more
I would say it went well. They lived up to their reputation of good quality service. We experienced no damage and everything arrived safely. We would used them again in the future if the need arises.
Description of Work: We hired them to move us from one location to another within the city.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

    Contact information

    225 PROSPECT ST PO Box 280271, EAST HARTFORD, CT 06108

    http://www.hartforddespatch.com/index.aspx

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Moving Companies,
    Storage

    FAQ

    HARTFORD DESPATCH Moving & Storage-Allied Van Line is currently rated 4 overall out of 5.

    Monday: 7:30 AM - 5:00 PM

    Tuesday: 7:30 AM - 5:00 PM

    Wednesday: 7:30 AM - 5:00 PM

    Thursday: 7:30 AM - 5:00 PM

    Friday: 7:30 AM - 5:00 PM

    HARTFORD DESPATCH Moving & Storage-Allied Van Line accepts the following forms of payment: Check,Discover,MasterCard,Visa
    Yes, HARTFORD DESPATCH Moving & Storage-Allied Van Line offers free project estimates.
    No, HARTFORD DESPATCH Moving & Storage-Allied Van Line does not offer eco-friendly accreditations.
    Yes, HARTFORD DESPATCH Moving & Storage-Allied Van Line offers a 60% senior discount.
    No, HARTFORD DESPATCH Moving & Storage-Allied Van Line does not offer emergency services.
    No, HARTFORD DESPATCH Moving & Storage-Allied Van Line does not offer warranties.
    HARTFORD DESPATCH Moving & Storage-Allied Van Line offers the following services: Hartford Despatch provides residential and commercial moving and storage services in Hartford and the entire State on Connecticut. We specialize in local, long distance, and international moving services. Moving services. Warehousing & Storage. Local moving as Hartford Despatch Long distance agent for Allied Van Lines International as agent of FIDI, the most trusted mvoer

    Contact information

    225 PROSPECT ST PO Box 280271, EAST HARTFORD, CT 06108

    http://www.hartforddespatch.com/index.aspx

    Service hours

    Monday:
    7:30 AM - 5:00 PM
    Tuesday:
    7:30 AM - 5:00 PM
    Wednesday:
    7:30 AM - 5:00 PM
    Thursday:
    7:30 AM - 5:00 PM
    Friday:
    7:30 AM - 5:00 PM