Backdraft chimney service

Caution: Consider Other Options - Disappointing Experience with Backdraft Chimney Services If you're looking for a reliable, responsive company that values timely communication, I strongly recommend searching elsewhere. My association with Ryan, the owner of Backdraft, began in 2018 when we moved into our home. While we initially had a positive impression, my recent experiences have been deeply unsatisfactory. Despite relying on Backdraft for a wood stove insert and installation, our attempts to contact Ryan since February for chimney cleaning and annual stove service have been in vain. We've utilized various methods - emails, calls, and texts - to no avail. This lack of response persisted through the summer and into August. Additionally, I reached out to obtain information about the wood stove dealer for warranty-related parts. Regrettably, there was no response to this query either. Consequently, the $4K stove's warranty remains unutilized. While Backdraft might be suitable for those who don't require heating services urgently, I must emphasize that if you seek responsiveness and genuine customer care, this is not the company to rely on. Prioritize a service provider who values your time and concerns. Don't find yourself in the same situation I did; consider alternatives that genuinely prioritize their customers.

it went very well. ryan and his team they were awesome. they did a fabulous job. the chimney looks terrific. they came on time, they did the work on a timely manner. very professional, know what they are doing. i definitely recommend them to anyone who needs chimney repair.