We are a local Mobile Computer Repair and Information Systems Consulting business
Serving Northern Rhode Island, Northeast Connecticut and Massachusetts since 2005.
We answer and return calls between the hours of 7 a.m. and 7 p.m.
Business highlights
20 years of trusted experience
Services we offer
Windows: Server and Desktop PC's Including all Windows Operating Systems. Apple Macintosh: All OS versions. Unix / Linux: All versions. Virus and Spy-ware checkup and, removal and preventative strategies.. Backup and Data Security. Complete hard disk diagnostics and Installations. WIFI and Networking Solutions . Complete hardware maintenance and component replacement. Inside machine cleaning, fan testing and removal of dust and debris. Installation of Software. Computer skills training.
Came to my house and picked up laptops and tower for desktop and finished them and returned to me in a few days
Description of Work: Clean up a couple of old laptops to get my kids through HS with them as well as desk top computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$87
Angela L S.
10/2016
5.0
computer repair
+ -1 more
Ed was professional and easy to communicate my problem with. He knew a lot about Microsoft and as soon as he sat down he was doing his thing. I would totally recommend his for personal home and businesses.
Description of Work: Ed came to my home more than once to fix my computer issues.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$100
Weston F.
10/2016
5.0
computer repair
+ -1 more
Everything went fine.The cost covered some parts and all labor. I have used Proactive Computer for the last ten years. Ed is professional,prompt,friendly and knowledgeable. Dealing with Proactive Computer is like going to Dunkin Donuts, no surprises, no disappointments, you know what to expect and thats what you get. Except for the wifi hookup,which was more involved,no problem took more than an hour to resolve Highly recommended
Description of Work: hooked up wifi to garage
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Mary Jane F.
10/2016
5.0
computer repair
+ -1 more
very well, he has been able to fix whatever the problem was. I do not understand much about computers so at the first sign that something is not working I will give him a call.
Description of Work: fix a desk top computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Lynne P.
09/2016
5.0
computer repair
+ -1 more
Excellent.
Description of Work: Worked with pc/iPad, provider .
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ProActive Computer Services
Thank you [Member Name Removed] It was a great pleasure meeting you and helping with your computer issues.
Wayne L.
09/2016
5.0
computer repair
+ -1 more
Ed is my "Go to guy" when it comes to computer issues!! Always accommodating and reliable!! I RECOMMEND HIGHLY!!!!!
Description of Work: Up graded my my whole system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Janet C.
09/2016
5.0
computer repair
+ -1 more
Pro Active explained how to log on to Remote Access, explained what the were doing. my problem was found quickly and resolved to my satisfaction
Description of Work: I was unable to fix an error on my computer and Pro Active guided me through Remote Access, they handle my query with great care, explained every move and was very patient with me during the time spent fixing my problem. The service was very efficient and professional and I would use their services again, I was so impressed I even referred a friend to them.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from ProActive Computer Services
Thank you for your review [Member Name Removed]. It is always a pleasure resolving computer issues and getting their system running the way it should.
Frank B.
09/2016
5.0
computer repair
+ -1 more
it went well; system is running as good as new.
Description of Work: cleaned up issues on drive
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40.5
Robert M.
09/2016
5.0
computer repair
+ -1 more
This is the 2nd time I have used Ed for a computer repair. My computer was infected with something Ed called "sweet packs" and a "re directer?" I'm not sure if I am describing that last one properly, but Ed cleared them both with reasonable rates. I will have him go over my computer every 6 months to clear unwanted junk my computer seems to receive. I'm happy with him.
Description of Work: Computer repair
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$40
Response from ProActive Computer Services
Thank you for your review. It is a pleasure to me to see peoples computers running well again.
Bethany G.
09/2016
5.0
computer repair
+ -1 more
Great! I had problems with my computer shutting down on it's own. I was using Firefox to search on the web and had many problems with it. He serviced my computer and installed Google Chrome to resolve the problem. Great Job! Excellent, reasonable and quick service. Thank You!
Description of Work: Serviced my computer
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$45
Sylvia J.
09/2016
5.0
computer repair
+ -1 more
Very quickly and I gained knowledge at the same time.
Description of Work: Repaired by computer that would not start up.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Computer Repair
FAQ
ProActive Computer Services is currently rated 5 overall out of 5.
Sunday: 12:00 PM - 4:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 AM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 AM
Saturday: 8:00 AM - 4:00 PM
ProActive Computer Services accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
No, ProActive Computer Services does not offer free project estimates.
No, ProActive Computer Services does not offer eco-friendly accreditations.
No, ProActive Computer Services does not offer a senior discount.
No, ProActive Computer Services does not offer emergency services.
No, ProActive Computer Services does not offer warranties.
ProActive Computer Services offers the following services: Windows: Server and Desktop PC's Including all Windows Operating Systems. Apple Macintosh: All OS versions. Unix / Linux: All versions. Virus and Spy-ware checkup and, removal and preventative strategies.. Backup and Data Security. Complete hard disk diagnostics and Installations. WIFI and Networking Solutions . Complete hardware maintenance and component replacement. Inside machine cleaning, fan testing and removal of dust and debris. Installation of Software. Computer skills training.