Jeffrey L Decker Hearth and Home Professional

Englander Pellet stove 2 years old, ran but wouldn't feed pellets . Called Decker. He said stove wouldn't work because it needed cleaning. He said Englander stoves don't work if they get dirty Sent out crew. Vacuumed stove which took 15 minutes, charged $150.00. Stove still wouldn't work. Got Decker on cellphone. He told me Englander stoves don't work if they are not vented correctly, meaning height of pipe, etc. I asked him for details.I pushed the stove over to a window and connected the stovepipe according to what he said was the correct way to vent. Stove still wouldn't work . I called him back and told him what I did. This caught him off guard. Started to stutter and then said it was the electronic something or other but he couldn't come out for three days but he would walk me through to test each of the connections. I asked him what he planned on charging me to revent the stove. $450.00 I asked him what he planned on charging me to diagnose the electronics. He said it would depend I called a friend of mind and he came over. He gently tapped on the augur with a wrench and the augur came unfrozen and then the stove started working I called the dealer where Decker affiliated himself on his website and told them what happened.

I wasn't totally satisfied. Before I even had a chance to light the stove, they told me to evaluate their service. Later on I saw that they hadn't really cleaned up really well. They cleaned up some of it but they could have done a better job. They left part of the liner in the back yard. They were responsive. I would probably not use them in the future; I would look around a little more.

He did try to charge me twice for sweeping my chimney. At first he denied it, then after discussing he corrected himself. The quality of the work was good and if it weren't for the mix up with the billing I would have been happy.

689.00 labor for one hours work with no parts involved is a scam.