Silvestri Group LLC

unknown

The job started off well but the same cannot be said to how it has ended. We signed a contract with Silvestri Group on july 3, 2013 for rough;y $104,000. Other work projects were added on each with it's own contract brining the total cost to about $160,000. The work was supposed to be finish by October 11, 2013. The added projects were about a months worth of work. We did not end up moving into our home until January 9, 2013. We still do not have a master shower door as it was never ordered. In December we received a letter from the Town of Norwalk stating a mechanics lien had been placed on our property for amount of $12,626.42 by the plumber who performed the work on our house. We were told by Silvestri Group that this happens all the time and the plumber would be paid in full soon and the lien would be lifted. The plumber has still not been paid. We have emailed copies of checks made out to the plumber that were actually never sent out but we were told were. The plumber did receive a different set of checks later on that war at first post dated and then were continually told to hold on to the checks each week as funds were not available. We were also provided an invoice for our fence post caps from deck depot.com. After contacting deckdepot.com and forwarding them the invoice, it was established that no order was ever placed and that the invoice did not match a deck depot.com invoice. We also had two dumpsters on our property one which had been full since August. When I asked Ed Silvestri why the dumpster was still on our property since it was full, he responded by saying that the company had gone out of business and that the other dumpster company would be removing it. Towards the end January we had had enough with the dumpsters as they were blocking us from using the garage. Something we desperately needed this winter with all the snow. We called the dumpster companies and found that they were still in fact in business and had been trying to collect money for removal from Silvestri Group. After speaking to the owner we gave them $1,000 check to remove the dumpster. The there dumpster was removed by the other company after begging them to take it away since we had a newborn at home and we needed access to the garage. When we first signed our contract we chose a certain brand of kitchen cabinets. The cabinets which were actually installed were a different brand and we were never informed of this. We only figured this out when we asked repeatedly for the invoice of the cabinets which were delayed over and over for delivery. The bait and switch was also done with a guest bathroom vanity. We approved one vanity and a completely different vanity was installed. we had them remove it and another vanity which was still not what we approved was installed. Finally we ordered the vanity ourselves. When we first met the Silvestri Group they preached communication as well as transparency. That is not the experience we had with them. Towards the end our calls were not answered and our emails took days to be responded to. Our last emails to them gave them ultimatums to order the materials or we would deem the contract void. We gave them 3 weeks front the time we sent a certified letter and email. It was 2 days before the deadline that we heard from Ed Silvestri. We emailed him back with our wishes and demands to which he responded but nothing was done. His last email to us was on March 15, 2013. We have sent him 2 emails the last being on April 1, 2013. We take the no response as a sign that Silvestri Group is walking away from the project. We have filed with the BBB of CT. All we want is for our shower door, the fence post caps, and the recessed light caps to be ordered.