Service Stars

The company was excellent from start to finish. I called in the middle of the terrible cold snap just after New Years 2018, after being up all night calling several supposedly 24/7 emergency plumbers, none of whom responded at all or else were able to come. In the morning I called Service Stars. The receptionist was very friendly and caring, and seemed apologetic that she couldn't send someone until after 12 noon. With a snowstorm due the next day, I was grateful they could come that day at all! She called me a couple of hours later to say that the technician could actually come about 2 hours earlier if that was okay, and I was very happy to say yes. He arrived promptly and invited me to stay with him as he investigated the problems, explaining everything he was seeing and inferring as he went along. He fairly quickly determined that the leak was unrelated, from an upstairs bathroom sink drain, and got that under control. After some poking around, he also determined that the problem with our downstairs heating unit was just a loose connection where the thermostat plugged in on the wall mount, and took care of that. The big problem was the upstairs heating system with in-attic, air handler, which had a freeze somewhere. Darryl carefully explained the possibilities and options for dealing with it, and how likely it was that the initial fix would work, or the damage might be more extensive, and what it would cost to repair in that case. I agreed to try using their machine for heating the plumbing lines. Before he left to arrange bringing it over, he suggested putting some electric heaters that I had upstairs and he left the attic stairs open to let the warm air circulate up to the attic. When he returned to set up the equipment, he was happy to let me know, and I was delighted to learn, the the system had already unfrozen just from the warmer air circulating up through the open attic stairway, so we were all set, nothing more needed to be done! The total cost was just the $69 service call/diagnostic fee, even though he spent at least an hour between the two visits going from basement to first floor to second floor to attic, examining all the components, explaining to me what was going on, and providing some suggestions to avoid problems in the future. From start to finish both the technician and the office staff were polite, helpful, friendly, caring, and excellent communicators. I could not recommend Service Stars more highly!

They informed us the breaker was bad, when the breaker was swapped out 2x prior. First time by another electrician. They asked $200 (69 for visit + 131 for breaker) to replace a 3rd time. Didn't seem to be a breaker issue, so I told him I'd replace it, and paid him $69 for his visit. As expected, the new breaker did not resolve the issue. Upon callback for followup, their office worker threw false accusations at me about previous calls to them and refused to send their guy back. I called another electrician immediately after, and he resolved our problem, at less than half the cost. Side Note to Office Worker: It is not illegal to replace a breaker in your own home in CT. It should be illegal to charge $200 for a simple job, then to give an attitude about it when refusing service.

Great, not problems and it looks and works great.

We called for a yearly service on a ductless air conditioner. We knew it had not been done for two years. The company sent out a consultant, charged us 69 for looking at our system and rebooting it, and told us it needed a cleaning. DUH! we already knew that. To come back and do the yearly service, they want $130 and they can't come until July 3. I call this a rip off. 69 dollars to say that we need a yearly cleaning. And we waited 2 weeks for that! I do not call them service stars. Service bench warmers.

They came by 2 times for electrical work and did a good job. I actually called him about something too and he didn't have to do any work and didn't bill me either. It had to do with different bulbs to different outlets, he gave advice and was here for about 10-15 minutes. They have also done plumbing work and HVAC check up and cleaning for us. All of that was under the contract membership. They have now become our electricians, plumbers and HVAC company.

They promptly arrived even though we called just before normal hours ended. The company was familiar with the condo association from previous calls, and was able to quickly diagnose the problem and restore power to our unit. The fix was described as temporary due to larger issues outside of the immediate power outage needs ... and he didn't want to charge me for additional parts when he knew it was not worth it - that gave me a good respect for this company. After power was restored, he went over everything in detail, showed me photos of the issue/damage, and presented complete paper work to match.

Jeremy did all the electrical work on a large remodeling project on our house. He is very polite and very patient in explaining details on the job. Jemery was willing to take time to write down project details, which is very important for us with little experence with home projects.

Very honest, reliable and efficient. I like their "straightforward pricing" so you know their pricing is trustworthy. They go over everything they are going to do and how much it will cost before starting so you aren't surprised with the bill when they are done. They stand behind their 100% Satisfaction Guarantees they provide. Great company!

Went great. After getting an estimate for 500 and 600 dollars from other electricians, plus the hassle of cutting a tract in my ceiling, Service Stars finished the job at a lower cost and with no ceiling tract cut. Really appreciate their expertise in remodeling my sons room.

On short notice, the agent came out for what I thought was going to be an estimate. He took a look and let us know he had the time and parts to do the work right away. Once he found out that we were new to the area, he also gave some good local advice.

The work took most of the day as described and went without a noticable hitch. The guys finished on time, cleaned up and the job was done (part 1 anyway). The old panel and some really old basement shelving needed removing which was done neatly. There were two parts to the work. The new panel and also a new overhead power connection to the house. The older service was buried but bringing that up to code could cost 10K on our very rocky land. The new outside pole and connection is neat and simple. For sure I'd like to burry the cables in the future, not only for asthetics but it protects from falling branches of which there are many around us! The system also hase a manual cutover capability to use a generator. I still need to have the guys create an outside connector for the genrator but that will come when CL&P actually gets the new overhead service cutover. The ServiceStars guys were polite and answered all my questions and had good options for the project. So far So good, I'd use them again.

He made three visits to solve one problem and would normally charge for the additional service runs. In my opinion he went beyond the call of the agreement for making the multiple trips and solving the problem. I am very pleased and would highly recommend them.

Dritan the technician was on time, very polite and courteous. He was easy to deal with and appeared knowledgeable about his work. He answered any questions I had and his boss came later to check on everything and also answered my questions. He too was friendly and professional.

STAY AWAY FROM SERVICE STARS IN DANBURY, CT I paid this company $100 just to come and look at my ductless air conditioner that had stopped working. I agreed to this after a couple of troublesome conversations with them because it was the only way to get their attention at all - we were having a heat wave so I tried to understand. One of the 2 technicians that came seemed to know what he was doing, the other was a trainee. He diagnosed a leak and quoted a price for the service. The bigger problem came up when the job he said would take 5 hours took one hour and the additional $700 bill remained the same. I have asked for a fair bill but have received no bill at all - just a threat for a mechanics lean on my home. Consider this a warning and try someone else. I wish I did!

The punctuality, cleanliness and overall professionalism is unmatched. Within a month of my work being completed I recommended them to at least 3 people.

Paul showed up on time in uniform. Was extremely profesional. Did all the work as promised and on time. Cleaned up so I never knew he was even here. A great experience.

The only thing Service Stars did was come to look at the problem. They said they could fix it, they said that it is not a big deal, and while they were here, they actually gave me confidence -- I thought they had an idea about what they were doing. However, everything ended there. They declined to follow up at all. Nearly a week after this started, I began to call them, to no avail. I just don't understand how a company can leave a customer utterly in the lurch.

I am delighted with the installation. It is, in my opinion, almost a work of art in the appearance of the wiring and transfer switch panel installations. No cleanup on my part was necessary. It is a great feeling to have had the job done so completely satisfactorily in all aspects. I will soon be calling Service Stars for several other electrical projects I have in mind, confident of the company's technical expertise and thorough approach.

Overall, they are just a very professional group to work with, and delivered on everything they promised. Everything about what they did terrific. Very professional, courteous, fast and high quality work. Shortly after the install, I had a problem with one of the outlets that had leaked and needed to be replaced - they were right on top of it and reinstalled a new unit ASAP too. Lastly, Kara in the office is extremely responsive and an absolute pleasure to deal with each time I have called for work to be done - it is such a pleasure to deal with a professional service person who answers the phone or returns a call right away when I am used to calling most contractors over and over to get a response.

They were very professional, put down drop clothes on rug so would not dirty my floor also booties over their shoes absolutely no mess did a great job nice people answer any question I had.

They are always very professional and curteous. Called to verify the work that needed completing. Advised me on the options.

excellent. very professional. great job and efficient. will use them again.

Courteous, professional & informative. Did good work - will hire again.

They hooked the new air conditioning system to the existing power supply. The job was done very slowly. There were some errors made in hooking up the wires. They ran the line fine, but it was the air conditioning contractors who pointed out the errors that were made. One of the components got burnt and it had to be redone. Eventually they took care of the mistake that they made and that?s what they charge you for.

My experience with Power Up Electric was wonderful, Jeremy was professional, courteous and his work was extremely neat and clean. I have and will recommend his services.