SCALZO DISCOUNT APPLIANCE

Dryer turns on but does not "start". Over 5 weeks, Scalzo came 5 times and each time came up with a new probem. Call 1: Repairman runs diagnostics and calls tech support. Orders "thermister". +-$150 service call Call 2: Repairman puts in thermister with no sucess, calls tech support and decides problem is NOT thermister, rather it is the entire contol board failure, a $270 part. N/C for service call Call 3: Repairman puts in new control board with no sucess. Call tech support who tells him he should have replaced "thermister". Repairman say he "quits" and can't work on machine any further. N/C for service call. Later same evening, repairman calls to say he thinks he figured out problem, it is a blown fuse and will come next day. Call 4: Repairman replaces fuse, unit works fine. +-$100 This worked for 1 week, only to have same problem. Call 5: Repairman removes heating element and says it has failed causing first (and repeated blown fuse issue). Orders element. Call 6: Different repairman, "Ben" supposedly owner. Puts in element, has no success with unit, calls first repairman who tells him he need to put in new fuse. Puts in fuse, unit works but repairman says he now needs another part, apparently the original "thermister" does not know what it will cost. Wants +-$250 for element and service call and will be charging again for addditional part and service call whan that part arrives. With no estimate nor any great hope that Scalzo knows what they are doing, we have him remove latest new part and will buy a new machine. Don't bother wasting your time or money with this company, they seem incapable of diagnosis or repair.

The repairman walked in the door and didn't even take out his tools before he informed us the machine wasn't hooked up corrrectly We explained it must be hooked up correctly because it had been working fine for over 3 years prior to his visit. We told him the Miehle dishwasher was the model with the internal "hot water on demand" heating element, something we were specific about when we ordered the machine originally. When we asked him to look at that as a possible problem he said he didn't know anything about it. He was rude and dismissive and charged us $90.00 to "pull in the driveway" and another $35.00 to stand in our kitchen and insult us. He did absolutely nothing and left. We called Scalzo's office to complain and try to get our money back but no luck.