ACE CHEM DRY BY NIMER BROTHERS

I oversee a property for a family in Newtown. The owner of the home ask that I get a couple of spots cleaned. Since the owner has always had a good experience with Chem-Dry he ask that I get someone in to clean just the 4 spots. We had used another company which I found out was no longer in business. I called Ace Chem-Dry by Nimer Brothers when I spoke on the phone to the young lady I had informed her that I was looking for someone to come out and spot clean a Wool carpet and was told that they work with wool. On the day of service something told me to just sent the service person out of the house, he was not professionally dressed when I gave him a pair of booty's to put on he laughed and when he left the house he wore them to his truck and attempted to wear them back into the house. Days later I noticed that the spots were worst than before and larger. I called the company to have them come back out and repair the problem and at the home owners request ask that the owner of the company come out to correct the job. On the day of their return not only did the owner come out but it was the same person who preformed the original service. The owner of the home spoke to the serviceman and asked if knew this was wool the serviceman responded that he did and when the owner of the home asked the serviceman if he used the proper products on the carpet the serviceman said "it doesn't matter what you use they all clean the same". At this point the owner of the home told him that yes it did matter and he had ruined the rug which at this point the serviceman told the owner that "these are clean spots and the rest of the rug is dirty": and got argumentative with the owner of the home when the owner pointed out the the spots the serviceman cleaned were darker than the rest of the rug and the serviceman kept insisting that his work was properly performed and the rest of the rug needed cleaning . At this point the owner of the home asked for his insurance company's information and asked the serviceman to leave his home. I since called another company I found on Angie's List, who came out to try to repair the rug by steam cleaning it to find out that the Ace Chem-Dry damaged the carpet . We have had the owner of the home's insurance company come out as well as a restoration company to find out that 3000 square feet of carpet needs to be completely replaced. I learned a very valuable lesson use Angie's List in the future.