The drain cleaning and septic experts. When others cant, we can. we are a niche plumbing company committed to providing an outstanding customer experience. We are proud to offer our customers * Up front pricing * Emergency support * Convenient Appointment windows * Service Warranty * Licensed & Insured We have over 20 years in the septic, sewer, and drain cleaning service industry. We would appreciate the opportunity to earn your business and your trust.
Business highlights
7 years of trusted experience
Women Owned & Operated
Emergency Services Offered
Eco Friendly
Services we offer
Residential and commercial drain cleaning, septic repair and installations, septic inspections unclog toilets, unclog sinks. pipe video inspection, sewage pump service, sewer pipe repair and replacement
Plumbing repairs. Well water repairs and service
Services we don't offer
Don't see your need on our list of services? Give us a call to further discuss your needs!
Abraham is a good plumber and great guy, BUT, The company is not. Watch out for predatory pricing especially on simple jobs. I was charged $1600 for a job that took 1 hour, had easy access and cost a maximum of $120 in materials. Skills employed were cutting 1/2 copper pipe, connecting a T and a 90 and a shut off valve to a bit of 1/2 copper pipe ( 2ft total) and installing a new outdoor facet. The original burst pipe was not fixed after the space it was in, was deemed challenging due to it being a crawl space basement, I did it later myself. The company claims not to charge by the hour but cannot justify its pricing when inquiry was made after serious buyers remorse. Kevin the office man employed classic techniques such as “bait and switch” and a good deal of gaslighting in an effort to steer the conversation in a direction that had nothing to do with pricing… and the fact that there was no justification for such a huge price tag. Clients feel pressure to do the job especially when time is a factor, the plumber is on site and call out fees have already accumulated. I would give this a skip and find someone who owns the business and turns the wrenches
Description of Work: Need a broken pipe fixed. This pipe was still broken when the plumber left, I later did it myself. The plumber instead installed a new outdoor facet in a much easier to reach location.
Rating Category
Rating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$1,600
Larry B.
01/2024
5.0
septic tank
+ -1 more
They worked very well and they did an excellent job.
Description of Work: They cleaned out a clog between my house and the septic tank that was holding everything back and then they found out that there's something wrong with my leach field. and that's going to happen, that's what is coming. next at least we've taken care of.
Rating Category
Rating out of 5
Yes, I recommend this pro
Moneek P.
06/2023
5.0
plumbing
+ -1 more
Drainworks team has done several different jobs to my Plumbing and Well system to get them up to excellent standards. The guys were patient and had a sense of urgency wanting to get things repaired for me. I was absolutely satisfied with every job the guys completed. I had my entire Home filter system replaced, I had a leak in my Well casing repaired and also a leak in an underground main water Pipe that had sprung a leak repaired. I highly recommend Drain Works for all your plumbing needs!
Description of Work: Well casing repaired, Home house Filter system replacement, and underground Pipe repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Victoria H.
12/2022
5.0
septic tank
+ -1 more
Always so professional and happy to explain everything to me and answer questions!
Description of Work: Tank pump out
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$330
jr P.
12/2022
5.0
septic tank
+ -1 more
Justin and his team were great from start to completion. We were very impressed with the service and how knowledgeable everyone was. We are grateful to have found drainworks and would highly recommend their services.
Description of Work: Serviced our septic and installed drain system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Janice P.
06/2022
5.0
septic tank, sewer cleaning, drain cleaning
+ 1 more
Drainworks was timely, professional, friendly and did excellent work!
Description of Work: Septic Tank
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
nancy W.
06/2022
5.0
septic tank
+ -1 more
Awesome company to work with!
Description of Work: Septic Tank
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Gladys S.
11/2020
5.0
plumbing
+ -1 more
good
Description of Work: replaced the old pump
Rating Category
Rating out of 5
Yes, I recommend this pro
$934
Jennifer A.
05/2020
2.0
drain pipe, sewer cleaning
+ 0 more
The Technician was very nice and tried but I feel he didn't not have the proper equipment to complete the job. I paid for my sewer to be unclogged and when he left it was still clogged. Told me I'd need to replace the cast iron pipe inside and replace 10 feet of pipe outside to connect to existing main for an outrageous price of $4,605.43. I'm not taking away from what the tech did while he was at the property for 2 hours. But bottom line is he was unable to complete the job we hired the company to do. After having the pipe replaced by another Plumber for 1/4 of that price. My husband reached out to Drainworks to express his disappointment with them not being able to get the line clear and us paying them $466.88, they did not want to hear it and said they felt they where paid for what was done. That's $233.44 an hour???? I would have at least appreciated if they had offered to come back and try to snake and camera (which they didn't camera at all) the line after we had it replaced by someone else or even offered to refund $100. Once I didn't hire them for the bigger job at $4,605.43 they didn't want to complete what I paid them to do in the first place. I have used Angie"s List multiple times over the years and this was my first negative experience. I do Not recommend this company to anyone looking for a Sewer Cleaning Service.
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*Contact business to see additional licenses.
All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/
Service Categories
Septic Systems,
Plumbing,
Sewer Cleaning,
Drain Cleaning,
Drain Pipe Installation,
Water Heaters,
Excavating
FAQ
Drainworks Plumbing & Septic LLC is currently rated 4.2 overall out of 5.
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Drainworks Plumbing & Septic LLC accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
No, Drainworks Plumbing & Septic LLC does not offer warranties.
Drainworks Plumbing & Septic LLC offers the following services: Residential and commercial drain cleaning, septic repair and installations, septic inspections unclog toilets, unclog sinks. pipe video inspection, sewage pump service, sewer pipe repair and replacement
Plumbing repairs. Well water repairs and service
Don't see your need on our list of services? Give us a call to further discuss your needs!