Beeline Electrical Enterprises LLC

Description of Work: MY NEWLY INSTALLED GEN RAN FOR ONE HOUR AFTER WE LOST POWER BECAUSE OF HURRICANE SANDY. I CALLED TOM AND 2 OTHER SERVICE PROVIDERS THE NIGHT OF THE HURRICANE AND I LEFT A VOICE MAILS FOR ALL THREE. TOM WAS THE ONLY PROVIDER TO CALL ME BACK THAT EVE. (ONE CALLED ME BACK LATE THE NEXT DAY AND THE THIRD NEVER CALLED ME BACK) TOM APOLOGIZED FOR CALLING LATE BECAUSE HE HAD BEEN HELPING A CUSTOMER WHO HAD ALSO LOST POWER. HE EXPLAINED THAT HE HAD AN EARLY JOB THE NEXT MORNING BUT THAT HE WOULD CALL ME BETWEEN 10:00 AM AND 11:00 AM, HE CALLED ME BEFORE 11:00 AM. AND INFORMED ME THAT HE WOULD BE AT MY HOME BETWEEN 2:00 PM AND 3:PM. AT 2:00 PM HE CALLED TO INFORM ME THAT HE WOULD BE AT MY HOME BY 3:00 PM. TRUE TO HIS WORD, TOM ARRIVED BEFORE 3:00 PM. UPON ARRIVAL AT MY HOME, TOM PERFORMED A THROUGH EXAMINATION OF MY GENERATOR (HE DID NOT INSTALL IT) AND THE 3 ELECTRICAL PANELS AND ASSOCIATED WIRING. HE DISCOVERED THAT THE INSTALLER HAD NOT INSTALLED A VALVE THAT WAS ESSENTIAL FOR THE GENERATOR TO RUN ON PROPANE VS NATURAL GAS. TOM INSTALLED THE VALVE AND THEN STARTED THE GENERATOR . TOM WILL BE RETURNING TO MY HOME TO DO A FULL SYSTEM TEST ON THE GENERATOR AND PERFORM OTHER ELECTRICAL WORK FOR ME. POINT IN HAND: HOW MANY HOME OWNERS HAVE CALLED SERVICE PROVIDERS ONLY TO HAVE THEM EITHER NOT RETURN THE CALLS IN A TIMELY MANNER OR NOT ALL AND THEN, HOW MANY PROVIDERS DO NOT SHOW UP OR AT LEAST CALL TO EXPLAIN WHY? IT GOES WITHOUT SAYING, I WILL BE USING TOM FOR ALL MY ELECTRICAL WORK.

Description of Work: Major inspection, rework, updating and upgrading of house's electrical system.