Cook & Kozlak Flooring Center Inc

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Karen and Kathy, two of the owners, were terrific in helping with selection. VERY Helpful. They really and quot;gotand quot; the look we wanted and found a number of options for us. Their pricing was better than most. However, they actually went to the mfg to get us an even better deal due to the quantity. Mark (the other owner) did the measuring quickly and we had our quotes very timely. Their carpet installers and hardwood refinishers were absolutely top notch. They showed up on time, did a great job, and cleaned up well. They also moved our furniture, including a pool table, as part of the deal, unlike others we considered, who either would have charged hundreds for that, or were unwilling to do it at all. We have dealt with other flooring and tile suppliers and contractors, but these folks are knowledgeable, friendly, do top quality work at very fair prices for good quality product. Unless they don't carry what you want, don't go anywhere else.

The owner came at the exact time after calling to confirm that morning. He gave us great ideas and advice,made his measurments and E-mailed us the quote within a few days. The price seemed reasonable for the high quality materials we had chosen. We decided to make other improvements before we have the floors done,but we will call them when the time comes.

Our experience did not go so well. They recommended an Armstrong plank flooring product and it was beautiful when they put it down. The gentleman who installed it was courteous and lovely. We came down the next morning and there were scratches all over it. Armstrong's website said the product was great it you had pets and it was sturdy so that is one of the reasons we went with this product because we have a large dog and cat. We contacted Cook and Kozlak Flooring Center LLC and they were not very helpful initially. One of the owners basically said no one else ever complained about it . They said that once they got my email that they tried to scratch their sample but they had to take a paperclip to it to scratch it. I did not feel that it was great customer service since instead of saying sorry there was a problem they were accusing the client of somehow abusing the floor. I contacted the manufacturer and emailed pictures to them also. Armstrong was fantastic and contacted us very quickly and gave the proper response. They said sorry and that they would replace it with no questions asked. Then Cook and Kozlak Flooring Center LLC took the old floor out and replaced it. The price was reasonable for service. The new flooring was better but the transition of color does not match, I just don't want to deal with them so I figure I will stain them myself. They did stay in good communication throughout.

It didn't go AT ALL.

It was the smoothest home repair/improvement ever done! It had to be accomplished within a specific time-frame, while the person whose shower it would be was away from home. It also involved coordination with the plumber. It all went as choreographed, and was completed several days before it was needed. Mark, who did the tiling, took pains not to mess the rest of the house and cleaned thoroughly at the end of each day. It was a pleasure working with him.