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The Maids of Greater Danbury and Litchfield County

4.0(
2
)

House Cleaning, Window Cleaning, Carpet Cleaning

About us

The Maids of Greater Danbury and Litchfield Counties offers maid and house cleaning services you can trust. Our staff is bonded and insured. Products and equipment are provided. Satisfaction guarantee

Services we offer

Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services

Amenities

Free Estimates
Yes

Accepted payment methods

Check
MasterCard
Visa

Photos of past projects

Reviews

4.02 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
50%
2
0%
1
0%
Rating CategoryRating out of 5
quality
4.0
value
3.5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Write a review
Showing 1-2 of 2 reviews
John G.
04/2012
3.0
house cleaning
  + -1 more
Everything in the house was picked up for the housecleaners and only two people live in the house so it wasn't terribly dirty. The four person team spent three hours at the house. The stovetop was still greasy, the exterior of cabinets still had many food spots and spatters, there was still toothpaste on the wall next to the sink in the bathroom, and the desk area of the computer room was the same as it was prior to cleaning. Since we had addressed these issues prior to our guests arriving, The Maids just said they agreed that our expectations were reasonable, but since we had already fixed the problems there wasn't anything they could do and if in the future we chose to have The Maids again that perhaps one of their other teams would be a better fit for us. Very disappointed that the quality of service didn't match the price, and also in customer service.
Description of Work: This service came highly recommended and although the cost was greater than what we have paid to other companies we decided to go with The Maids believing we would get exceptional service. Dusting, cleaning of blinds and baseboards, and vacuuming were excellent. However, the kitchen was poorly cleaned, and some other areas of the house that were noticeably dirty didn't get any attention at all.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0
$510
Response from The Maids of Greater Danbury and Litchfield County
Unfortunately, like in any service business, mistakes happen. We, at the Maids of Brookfield, have a 100% satisfaction guarantee for any job that we complete in case of these mistakes. "We'll happily come back and clean any area that you're unhappy with, free of charge. That's our 24-hour, 100% satisfaction guarantee". Whether it's sending the whole team back, our field manager, or even our in house customer service manager, we will happily re-clean any area that is not to your satisfaction. When we are not informed of things that may have been missed right away it is very difficult for us to fix these mistakes as a house cleaning business. We, at The Maids, understand that the value of the clean speaks volumes when you are paying top dollar for a house cleaning. And that is why we guarantee every clean. When we come into the home for a first time clean it is communicated how long the team should be in the home cleaning, so that there is no surprises as far as cost goes. If something is missed or not done properly we want to know so we can be given the opportunity to fix the problem. It is difficult for us to stand by our satisfaction guarantee when the mistakes have already been fixed. A customers dissatisfaction with our service after being in this business for 10 years is not something we take lightly, which is why we offer another team if someone decides to try our service again. It is important to us that people feel as though they are getting their moneys worth and when that is not the case we feel as though we have fallen short. We pride ourselves on making sure people are satisfied with the service they receive from The Maids and appreciate the chance to make things right if a customers satisfaction is not 100%.
Frank M.
08/2011
5.0
house cleaning
  + -1 more
This is not the least expensive service but it is the third service we tried and it is definitely the best. The employees are well trained. They know how to clean. (Surprisingly, not everyone in this business knows how to clean.) They are also bonded and insured. We highly recommend them.
Description of Work: The Maids sends a team out every other week to clean our apartment. The team consists of four people and one of them is the team leader. They each have a task to perform. Before they leave, the team leader asks if we would like to accompany her to inspect the work. We have never had any complaint but if we did, it would be attended to immediately. The team is very professional and the same team members come each time. They come when they say they will come- in a one hour window- so you don't have to wait all day for them. We usually expect them at the same time and day every other week. We have occasionally had to ask for a change in the schedule and they worked hard to accomodate our request. Not only do they do a very good job cleaning, they are quiet and professional. They are also very friendly. We are very comfortable having them in our home.
Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$145
Response from The Maids of Greater Danbury and Litchfield County
Thank you so much for the kind words. The Maids work hard to uphold their standards and make sure all our employees are trained well, follow the system, and work hard for our company. It is good to hear that their hard work and our hard work as the management staff is paying off. We strive hard to make sure that you, the customer, feels as though they are getting their moneys worth. Thank you for taking the time to share your feedback and we hope to continue making you happy throughout the years. After all, it's customers like you that make our job worthwhile. Thank you again.

    Contact information

    72 Gray's Bridge Rd, Brookfield, CT 06804

    www.maids.com/68/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    House Cleaning,
    Window Cleaning,
    Carpet Cleaning

    FAQ

    The Maids of Greater Danbury and Litchfield County is currently rated 4 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    The Maids of Greater Danbury and Litchfield County accepts the following forms of payment: Check,MasterCard,Visa
    Yes, The Maids of Greater Danbury and Litchfield County offers free project estimates.
    No, The Maids of Greater Danbury and Litchfield County does not offer eco-friendly accreditations.
    No, The Maids of Greater Danbury and Litchfield County does not offer a senior discount.
    No, The Maids of Greater Danbury and Litchfield County does not offer emergency services.
    No, The Maids of Greater Danbury and Litchfield County does not offer warranties.
    The Maids of Greater Danbury and Litchfield County offers the following services: Cleaning Services, House Cleaning, Maid Service, Window Cleaning, Capet Cleaning Maintenance, Moving Cleaning Services, Same Day Cleaning Service, Spring Cleaning Services, Fall Cleaning Services

    Contact information

    72 Gray's Bridge Rd, Brookfield, CT 06804

    www.maids.com/68/

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed