FIVE SONS CHIMNEY SERVICE INC

Always excuses. Five Sons/Justin Calemmo came recommended by Amanda’s Fireplaces, where I bought the stove. But if I’d been able to find another contractor who knew the model stove and wasn’t seriously overpriced like Heat a Survival, I would have used someone else. He tried to make it sound like I was a priority but there was always something. I’d also requested multiple times paperwork required for applying for a home heating appliance from the Department of Buildings but mostly he didn’t react and once he claimed he was away and would send it when he returned. I became so desperate for the installation that I allowed it to go ahead without a permit, reassured by Amanda’s and by Justin that I would be provided with the proof of insurance required. On the day of the installation he didn’t have the papers with him and despite having repeatedly requested since the installation, he has failed to provide me with them. Now I have an expensive appliance installed but shouldn’t use because it needs to have all its original stickers, etc on it for the inspection, and they'll burn off if I use the stove I don't know if the instsllation is up to snuff because I cannot get it inspected. My intrained eye can see that he is not an excellent mason as there are many places on the chimney where the repointing wasn't done, cracked brick, and a spot where I can put my finger completely through.

He responded quickly to my initial call, showed up on time, and removed an unwanted insert. I paid him on the spot for the removal. He did not have a damper, but promised to return either that day or the following weekend to install a new damper. He never returned, and did not return at least 5 telephone calls. By the time I tried to find another company, there was 2 feet of snow on my roof, and no one could install a damper. I went an entire winter without a damper - a fortune in oil went right up my chimney. Use someone else.

The price was fair. The house hasn't burned down yet. He was here on time and he did the work very well. We had a slight problem with the color of the stove and he switched it out with no problem.