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Computer Troubleshooters

Computer Repair, Computer Sales, Computer Training

About us

Proud to be an Angie's List 2015 Super Service Award Winner! Computer Troubleshooters is a locally owned professional IT service and repair company. We provide small businesses and residents of Fairfield County, CT with IT solutions that best meet their needs. With over 30 years experience, we provide remote and onsite service, hardware repair, cloud back-up solutions, virus protection, data recovery, new set-ups, server maintenance, VoIP, and more! We understand there is no time for downtime. (Sat hours by appointment only)

Business highlights

18 years of trusted experience
Emergency Services Offered

Services we offer

Computer repair, maintenance and service. Windows, Macs, Linux, Servers, Email, VoIP, and Cloud Solutions. In addition to computer sales and repairs, we offer maintenance contracts that keep your systems running smoothly and giving you peace of mind 24 hours per day, 365 days per year.

Services we don't offer

We don't service computers older than 1979... :-)

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
PayPal
Visa

Reviews

4.914 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
86%
4
14%
3
0%
2
0%
1
0%


Rating CategoryRating out of 5
quality
4.8
value
5.0
professionalism
5.0
responsiveness
4.9
punctuality
4.6
Showing 1-14 of 14 reviews

Helen E.
10/2017
5.0
computer repair, computer training, computer sales
  + 1 more
Rick is a professional, his knowledge, skill and patience surpassed our expectations. We are a small church office and our patched together computer systems were failing to meet our needs. Rick quickly made time for us. He came to the office and spent the time needed to understand our concerns and problems, and was patient (can't stress that enough) with our not too tech-savvy questions and explanations. Some issues he was able to correct in the first visit, others he took care of back in his lab, and then he got everything installed, tested and working well back in our office. He stayed with us until everything was performing to meet our needs and we understood how to use everything. Cost was very reasonable, especially considering we bought a computer and several types of new software, and utilized a lot of Rick's in-person time.
Description of Work: Our church office needed data transferred from two old computers to two newer computers; purchase and installation of one of those newer computers; several new software installations and software upgrades; virus scans; a small office LAN; training.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Lawrence M.
04/2017
5.0
computer repair
  + -1 more
About as expected.
Description of Work: Hardware and software services.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

THOMAS M.
08/2016
5.0
computer repair
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Rebecca H.
10/2015
5.0
computer repair
  + -1 more
Computer runs better.
Description of Work: Analyzed computer set-up and storage. Cleaned out junk, rationalized storage. Technician was pleasant and helpful.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$70

Response from Computer Troubleshooters
[Member name removed], Thank you for providing feedback on our service. We are glad to hear your computer is running better. Remember you have a 60-day guarantee on the service we provided. We thank you for your business and hope you will refer us to your friends and family. Remember to contact us at 203-702-2103 for all your computer needs.

Robert C.
08/2015
4.0
computer repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$99

Response from Computer Troubleshooters
Thank you for taking the time to provide feedback on your experience with Computer Troubleshooters. It is our goal to provide the best service possible. We thank you for your business and hope you will refer us to your friends and family. Remember to contact us at 203-702-2103 for all your computer needs.

THOMAS M.
08/2015
5.0
computer repair
  + -1 more
unknown
Description of Work: I needed a screen replaced on a laptop and they immediately took care of the problem. The wait time was the result of the shipping time for the required part, (the new screen), They were extremely courteous and professional; certainly a world better than the Geek Squad who wanted over $600 and tried to sell me a new lap top.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Response from Computer Troubleshooters
Thank you for taking some time to provide feedback on our service. We are glad that you were satisfied with our work and professionalism. It is our goal to provide the best service possible. We hope you will refer us to your friends and family. Remember to contact us at 203-702-2103 for all your computer needs.

John S.
03/2015
4.0
computer repair
  + -1 more
unknown
Description of Work: The made my non-working computer, work again!

Rating CategoryRating out of 5
quality
4.0
value
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Response from Computer Troubleshooters
Thank you for taking the time to provide feedback on your experience with Computer Troubleshooters. It is our goal to provide the best service possible. We thank you for your business and hope you will refer us to your friends and family. Remember to contact us at 203-702-2103 for all your computer needs.

Karl N.
09/2014
5.0
computer repair
  + -1 more
My computer could not turn on and when I brought in he knows exactly what's wrong and told me when I could expect it back and how much it cost. I took to the original company that I bought it from (Best Buy) and the technician told me that will take 2-3 weeks to get it back and he totally made wrong evaluation.
Description of Work: Repair computer.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$149

Response from Computer Troubleshooters
[member name removed], Thank you for taking the time to provide feedback on your positive experience with Computer Troubleshooters. We are here for all your computer needs and work hard to provide the best possible service for all of our clients. If you have any questions on our work or have additional computer needs, please don't hesitate to contact us at 203-702-2103. Best regards, Krissi Morris Office Manager Computer Troubleshooters "TECHNOLOGY SOLVED" 355 Federal Road, Brookfield, CT 06804 203-702-2103 | [hyperlink removed]

Richard G.
07/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: Trouble with Windows 8.1 boot screen p/w entry. Rick retrieved my old password while I waited and I was on my way. |Absolutely, would and will go back.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

Response from Computer Troubleshooters
Thank you for taking the time to provide feedback on your experience with Computer Troubleshooters. We appreciate your comments and support. Computer Troubleshooters works hard to provide the best service possible. We thank you for your business and hope you will refer us to your friends and family. Remember to contact us at 203-702-2103 for all your computer needs. Best regards, Rick Van Akin Computer Troubleshooters "TECHNOLOGY SOLVED" 355 Federal Road, Brookfield, CT 06804 203-702-2103 | [hyperlink removed]

Keith S.
06/2014
5.0
computer repair
  + -1 more
unknown
Description of Work: I had a virus that totally disabled my computer. Rick originally thought it could be fixed overnight; however, the problem was extensive and required a complete rebuild. Still the got the computer back in a week and it has been working well since. Also, even though it took an extensive rebuild to repair, Rick billed only for the initial estimate. |Overall a good experience.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$90

Response from Computer Troubleshooters
Thank you for taking the time to provide feedback on your experience with Computer Troubleshooters. We appreciate your comments and support. Computer Troubleshooters works hard to provide the best service possible. We thank you for your business and hope you will refer us to your friends and family. Remember to contact us at 203-702-2103 for all your computer needs. Best regards, Rick Van Akin Computer Troubleshooters "TECHNOLOGY SOLVED" 355 Federal Road, Brookfield, CT 06804 203-702-2103 | cts-danbury.com

Nancy M.
05/2014
5.0
computer repair
  + -1 more
Rick showed up to my house at the scheduled time. He was extremely professional and performed the tasks that I requested. The total visit was about an hour and a half. (I had made a mess that took a little while to clean up.). I am very pleased and will definitely used his services again when and if I need him.
Description of Work: Diagnosed and cleaned up viruses and other "junk" on my computer. Installed superior antivirus software.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Jeffrey S.
03/2014
5.0
computer repair
  + -1 more
I took my computer to Rick after it had been poorly serviced by others. A very important program had been lost and Rick was able to recover it.
Description of Work: Rick fixed my computer which had been poorly serviced by others.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Wilhelm M.
09/2013
5.0
computer repair
  + -1 more
We were very pleased with the professionalism and patients provided by the technician that came to our home. We are over 65 and require a little more TLC than younger computer literate people. Tom was very helpful with his explanations as he went along. They were prompt and very reasonably priced for the service. Our computers are safe and buzzing right along.
Description of Work: They cleaned and fixed our 2 computers

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Cheryl P.
07/2013
5.0
computer repair
  + -1 more
Rick was consistently prompt about answering phone calls, even after hours. He and his staff not only rescued my computer from the blue screen of death, but after repairing it they restored all my data and improved my computer's speed and performance. I thought the price for the repairs was very reasonable given the amount of work they did. My computer now responds like it did when it was new, and all for a fraction of the cost of replacing it. It's obvious they take real pride in their work.
Description of Work: Diagnosed cause of computer crash, saved the data, and performed necessary repairs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$219

    Contact information

    355 Federal Rd, Brookfield, CT 06804

    http://www.cts-danbury.com

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM

    Licensing

    Insured

    No License Required for Trade
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Computer Repair,
    Computer Sales,
    Computer Training

    FAQ

    Computer Troubleshooters is currently rated 4.9 overall out of 5.

    Monday: 8:30 AM - 5:30 PM

    Tuesday: 8:30 AM - 5:30 PM

    Wednesday: 8:30 AM - 5:30 PM

    Thursday: 8:30 AM - 5:30 PM

    Friday: 8:30 AM - 5:30 PM

    Computer Troubleshooters accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
    Yes, Computer Troubleshooters offers free project estimates.
    No, Computer Troubleshooters does not offer eco-friendly accreditations.
    Yes, Computer Troubleshooters offers a 10% senior discount.
    Yes, Computer Troubleshooters offers emergency services.
    Yes, Computer Troubleshooters offers warranties.
    Computer Troubleshooters offers the following services: Computer repair, maintenance and service. Windows, Macs, Linux, Servers, Email, VoIP, and Cloud Solutions. In addition to computer sales and repairs, we offer maintenance contracts that keep your systems running smoothly and giving you peace of mind 24 hours per day, 365 days per year.
    We don't service computers older than 1979... :-)

    Contact information

    355 Federal Rd, Brookfield, CT 06804

    http://www.cts-danbury.com

    Service hours

    Monday:
    8:30 AM - 5:30 PM
    Tuesday:
    8:30 AM - 5:30 PM
    Wednesday:
    8:30 AM - 5:30 PM
    Thursday:
    8:30 AM - 5:30 PM
    Friday:
    8:30 AM - 5:30 PM