American Dry Basement Systems

2 years ago I researched waterproofing basement on YouTube and saw videos of American dry basement installing drainage in basement. After a few videos I was convinced that they are knowledgeable and are the right fit for this project so I called him. It has been 2 years after the insulation and I currently have no issues with water getting into my basement. I will use them again in the future with new properties with that issue.

All work was performed very well and quickly

From the very first contact with American Dry Basements I felt like I was going to be in good hands. Then Paul Silva, Operations Manager, arrived at my home to discuss my basement waterproofing needs, it solidified my feeling about choosing the right company. Paul reviewed the processes that his company uses and explained step by step how they were going to fix our problem. Then Johnny and his crew arrived to begin the work. They were here for 3 days and did a magnificent job. The work they do is amazing. Johnny explained to me step by step what they were doing. I felt secure in knowing that the job would be done the right way. The crew was meticulous and cleaned up as they worked thereby reducing the amount of dust and debris along the way. I performed my due diligence in my research and discovered that the reputation American Dry Basements of Brookfield, CT by far exceeded other companies of this type. Thank you to Peter, the owner, for having Paul Silva on your staff. He is truly an asset to your company. Thanks to Johnny and his crew for all their hard work. I would strongly recommend to anyone with basement waterproofing needs to contact American Dry Basements of Brookfield, CT. You will not be disappointed.

I consider it as my civic responsibility to warn public about this company. We had drainage system and sump pump installed by this company in March of 2020 and I paid close to $7,000 for it. Within a month of installation we has a day of rain and there was water in the basement. The water did not drain into the sump pump, instead came up through the floor and sump pump never kicked in. Clearly there is flaw in the design and installation of the system. The "technician" they sent failed to identify the problem or fix it. Clearly they are not standing by their system. I contacted Peter O'shea, owner of the company via e mail and to this date I have not received a response. Now I am left with an unusable basement after spending 7000 dollars. I have contacted BBB and waiting on their response. The sales person was knowledgeable and professional. I can't say the same about the workers that installed the system. I urge you to think twice before spending your hard earned money on their system. If you hire American dry to waterproof your basement you will not have a dry basement . It is just a matter of time before you see water.

They were very thorough and cleaned up after themselves.

Bottom line, no more water in the basement. Effective given some significant storms. The salesman had not provided all the info to the workers who had a hard time within a particular space but they worked incredibly hard and got it done. There had been a difference in understanding about whether it was I or they who were to replace an extensive workbench attached to the wall. I spoke with the salesman who made it right.

It took them about an hour. Their pricing seemed to be right for the job.

I used this company about 10 years earlier at another home I had in Boston. They came with a crew and they were able to complete the job in one day. They cleaned up very well and did a nice job. They did come back to check to see that everything was done correctly. I have not had any issues since they have been out and the basement has been dry.

The company never responded to my request for an estimate via Angie's list email. If they don't intend to utilize the email function on Angie's list it shouldn't be an option. It has been 6 weeks since my inquiry.

They had a different system about doing the work that was a lot more modern and that made a lot more sense. They put two sump pumps in the ground instead of just one to do both sides of the basement.

American Dry Basement (ADB) was contracted to seal our entire dirt cellar with their spray concrete product. Our hopes were that it would reduce the moisture under our house, keep out the winter wind and burrowing rodents, and finally provide us a place we could store seasonal furniture, etc. The price they quoted us was quite high, but we thought the potential benefits were worth the investment. Upon arriving home from work after the first day of this project, we found that the ADB crew had hit our water heater, severing the main pipe that supplies it water. Water had sprayed all over, before the hot water was shutoff. No one from ADB contacted us about this problem. When we called them, the first response we got was that "there was no reported problem with out job." Several calls and emailed photographs later, they admitted there was indeed an "unreported" problem. They had also, without my consent, removed two sets of short steps that provided our only access to the cellar. They were both ripped from the wall, and left outside. I informed them that I was never informed that this was going to happen, and wouldn't have given permission if I had known. They said that the salesperson should have mentioned it, and that it was regular practice. The dehumidifier that was part of my contract was placed precariously atop a concrete block and resting against my water heater. In this location, it was not only in the way, but a potential hazard should it tip over. I took time off from work the next day to speak with their main office, meet with the crew, and address these problems. While our initial calls to ADB the night of the discovery were answered, we had to wait until the next morning to speak with someone who could address our problems. They were very professional and interested in fixing the issues. The crew chief (when he arrived) was also polite and apologetic. By the end of that day, the work was done and the cellar did look great. However, when we demanded compensation for: a plumber to fix the water heater, time off from work to oversee the project, and rebuilding the stairs, they gave us a little less than a 5% percent reduction in price. Though the project had caused great stress, and cost addition money for repairs, we just wanted it to be over. Also, we were happy with the final transformation of our basement. We just wish that ADB had been more forthcoming and honest with us, from the initial description of work to be done, to the reporting of issues. I think they do provide a good product, but would recommend anyone using them to get a very clear description of what is to be removed and what work they will do. Being present during the process to give additional oversight might not be a bad idea, either.

The company over promised and under performed. Certain "guarantees" and services promised turned out to be less than accurate

There were so many options before a $6,000 digging up of our basement (ie., sloping the land at a 10 degree angle, installing new gutters). If the provider had listed their services, told us to get the preventive first and if that didn't work to call them, then we would have trusted them. But they listed their most expensive services first and that established a distrust from the outset.

The process went pretty well. There was a bit of a lack of communication between the sales person and the installer as there was an area where the height of the roof was low and it was difficult for the installer to use a jackhammer. I was comfortable have the installers in my home. They were punctual and cleaned up well after themselves. I would recommend their services to others.

one was snow related the other, I didn't answer my phone so they cancelled. I was out of town and on the train back to meet them. you sent me an email regarding this telling me I could get a refund or possibly service from another company. I responded, thank you I would take either. I still need the work but if you can't get another service, I will take the refund. Thanks, Amanda Crowley knew

professional appraisal but we did not utilize the services at this time.

They gave what I thought was a quote that was not feasible to do the work I needed. None of the information made sense, cost-wise. I decided not to do any work with them.

They came out within a couple days of us calling. The estimate was well put together. We would have liked some options for repairs on the exterior of the house to help prevent water from getting in. They only had options for the interior. We are still making a decision.

They don't service my area, which is Bronx, NY, and this deal will be refunded.

Overall a good experience. They did quality work. Their price was very competitive, after negotiation. They came back when I asked, so great follow up. They were very informative and knowledgable, explaining everything to me clearly.

That was basically just an invitation to get a quote for a larger amount. You can not get anything for $250 from them. I think they did a very thorough job installing the system. The work definitely met my expectations. It was a very professional job with an impressive overall appearance with a high quality product. The installer did not speak English. It was not easy to communicate. The guy that signed me up did speak English and I asked if the installers did and he said yes but they did not. I was quite satisfied with the end result.

The inspector checked the house foundation inside and out. He showed up on time and was very personable.

Work was good but there where areas of wet wall which should have been covered by warranty. They did not respond to my complaint..

The crew showed up on time and I was amazed at how they carried on their work, it was not and easy job, but the crew knew how to do it with no dust or debris and mimimal disruption. It was extrememly professional and I cant stress how pleased I am with ADBS and especially the crew they sent.

Horrible customer service. I didn't feel it boded well for dealing with the company.