Quinoco Inc

They are an oil provider so they come out every year to clean the furnace. They also did a good job with rebuilding our chimney so that it could accept, it needed a lining. They did a good job with that, it was a really awkward set-up with chimney floo, but they did a great job. It was expensive, but we knew that. We love them. We will use them again.

Great, took 2 days. Had a Buderus G115WS furnace put in with a Vaughn TP Plus indirect water heater, 35 gal. Service person was on time, always kept me informed of what he was doing and why. They removed the old furnace and electric water heater and cleaned up before moving in the new furnace and indirect water heater. Tested the system to make sure everything was okay before leaving. Contractor pulled the permit for us as well. Took 4 guys to move the old furnace out of the basement through the hatchway, it was extremely heavy and they had a heck of a time for various reasons. The lawn was a little damaged and the hatch stairs were damaged somewhat, but nothing major. They corrected the stairs and tried to fix the lawn as well. Overall, we were very pleased and so far..so good. We will see how it runs this winter as we are only using the hot water so far as it is Aug/Sept. The furnace runs very quiet. We did get 5 quotes for a new furnace and did quite a bit of research in making our decision, both in the furnace itself and what contractor we were willing to go with. We came down to 2 contractors and Quinoco was higher, but came down in price to match more closely with the other company. We have had Quinoco for over 22 years, servicing our old furnace and delivering oil and my husband had them for servicing and oil delivery prior to this. We wanted to stay with them if possible as we have never had any issues with their service, oil delivery, or staff. We wish all our contractors were as professional to deal with as these guys. Overall, we are pleased.

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You buy a package deal you, you buy the oil and the furnace repair and it's a little high pressure about buying the package, they say they are not a bargain oil company but they are premium oil company and their sales are kind of insisting on the package, they say that because they are a premium service they will help you if something goes wrong with your furnace anytime of the day or night but they are a bit expensive.

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I had to call the police because I ran out of fuel and they wouldn't call me back. She left a message for them and they called her back and they sent over a quarter of a tank and the police lady said it wouldn't last long, so I called Beacon and they came and filled up my tank without even knowing me. I have been here since 1957 and nothing like this has ever happened to me! I was so embarrassed to have to bother the town police for this but I was afraid because of the extremely cold temperatures and no heat. It was terrible and I don't want this to happen to anyone else.

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I am not really sure that they do everything that was supposed to be included in my annual plan. I was paying over $300 a year just to have them clean the system. I feel the price is pretty high for what they are supposed to be doing and their service plans are just to pricey.

In our opinion, you should not use Quinoco Oil. We received an oil delivery from them, then a few days later they tried to fill up our tank again. Oil spilled inside and outside our house. We were not aware of the full extent of the spill until Quinoco billed us for over forty gallons three weeks later. Quinoco completed their cleanup/remediation within 48 hours and we were informed that the necessary steps had been taken. However Quinoco did not report the spill to the DEEP as required by law. They did not clean up the soil outside until we reported it to the DEEP ourselves. Ultimately ten 55 gallon drums of contaminated soil were removed by two separate environmental companies. After much persistence on our part, Quinoco paid to have the siding damage from the sprayed oil re-stained. As far as the inside damage, Quinoco gave us Odor Kill aerosol spray to mask the odor of oil. Use of this product resulted in headache and nausea-it should not be used in enclosed spaces. We ended up running a big HEPA filter in our basement for several weeks to get rid of the oil smell. Not all of our loss and damage claims were paid by Quinoco or their liability carrier. Initially we believed what we had been told by Quinoco: the necessary cleanup/remediation was completed as required. We later realized this was not correct. We trusted Quinoco to have acted in good faith in completing the necessary cleanup/remediation. The circumstances that followed would suggest otherwise.

I've used them twice for fuel delivery so far. They have been prompt and attentive.

The service was good, but the invoice I received was for quite a bit more than what they quoted me originally. They said it was more because the guys who did the cleaning last year didn't do a good job, and that required more work on their part. This was not disclosed to me when I called for a price quote, however. I called and asked for an adjustment, and they refused. I even asked if they could split the difference,and that request was denied.. Poor customer service.

Oil delivery and communication have been very good, however, I had an oil fill pipe moved from one corner of the house 2ft over to the other corner of the house, and the service cost me $850..TOOK ABOUT one hour and 15 minutes to complete it. Otherwise, they have been flexible and professional.

I've been doing business with them for years. They are very prompt and they come right away when you call if you have problems that's why I picked them all these years. It's excellent. The customer service is wonderful.

Came on time. Installed and tested the unit. Very satisfied.

They were responsive, entertained alternative options, did the work in a timely fashion, did a quality job, held price to the quote. The system performs as described and a year later things are still working well. Quinoco has high integrity and is a very friendly company with which to do business which is extremely unique in the business world today.

They are great. We will continue to use them in the future.

Arrived approximately one hour after schedule and lowered new furnace into basement using a block & tackle to safely lower it down the cellar stairs. Removed old boiler and pipes and positioned new boiler. New pipes to connect the boiler to the existing hot water plumbing were neat and efficient. There was trouble getting the boiler to operate. It was determined that the digital boiler reset control was defective. As this was discovered after normal closing hours the installer went back to the shop and procured another controller. He finished the installation and remained on site until 9:00 to make sure that it was operating properly. He returned the next day to assure that the system was operating correctly and to complete the clean up. The area was left neat and clean.

Awesome work.In my experience most HVAC contractors aren't willing to work on waste oil boilers. Pat and Rob did a great job even though its an unusual boiler.

Quinoco Cadwell has been our oil supplier and furnace maintenance for years. They are definitely not the cheapest, but they do good work. The furnace was leaking more water than usual thru the drain pipe. I called Quinoco Cadwell and spoke immediately to the service representative who setup a service visit the next day. The service guy appeared on time, and quickly diagnosed the failing pressure valve. He replaced it without a problem and cleaned up afterwards. We received a bill since the valve was not covered under our "silver" service contract -- it would have been under the "gold" contract.

The crew came on time and worked most of the day. The furnace controller was defective and the service rep. went back to the office for a replacement and worked late into the evening to complete the job. The area was cleaner when they fthat when they came.

Removed the old furnace and installed the new open took two days to complete. Everything was kept clean and tidy. Great Service.