James J. Rybczyk Plumbing, Heating, Air Cond. Inc.

Instance response? More like instant response, invisible technician. My husband called today 7/3 about a clogged toilet. We were told someone would be out around 3:30. By 4:10 we still had a no call/ no show, so my husband called the office back. The lady that answered said she’d get a hold of the tech and get back to us. Well at 4:50 with still a no show, my husband called back, at this point to just say we were cancelling. The lady in the most uncaring, apathetic way that she had no idea where he was. She didn’t even apologize or make any attempts to rectify or reschedule. Ridiculous! Awful customer service. I’ll take me and my pipes somewhere else! You just lost a customer and I’ll be sure to spread the word about my awful customer experience.

They came out on a Sunday on an emergency call to clear a clog on the third floor. Monday morning there was a leak in the sewer line in my basement. The came out promptly and fixed the issue at no charge! AMAZING experience!

Prompt and successful repair on a Saturday

My first experience with Rybczyk HVAC was excellent. Our water heater failed, which also supplies heat to our house. It was the week before Christmas and we were more than a little stressed. They were able to replace the water heater in time for us to still make our Christmas plans with our family, and the price was excellent. We were ripe for gouging but they were beyond fair. We were EXTREMELY HAPPY!! But then there's now. Our central AC is leaking. They came and re-charged it for us, but at that time they weren't able to search for the leak. The tech understood the situation and was supposed to get back to us. When our AC system ran out again, I called the office to get the repair moving forward. I didn't get a call back so I called again. This went on for 3 weeks, I would call the office and not hear a word back. Finally, the tech called me. I wasn't able to take the call but he left a VM. After that I tried to contact the tech several more times with no response. I have to say, I'm more than a little disappointed to be "ghosted" by a company I'm happy to pay for their services. If there were some kind of problem they never mentioned anything to my wife or myself. It's a poor business practice to handle customers this way.

Got here when promised. Jumped right to work. Did everything possible to repair damage due to road construction. Offered advice on working with the town and the gas company that did the damage. Offered to come back out to meet with the road construction crew, or the town. Good people to wor with.

They do a very good job. They're prompt and the pricing is fair.

The plumber arrived right on time. He spent about 2.5 hours snaking the main pipe in the basement and was able to remove a significant portion of the clog and get the drains flowing again. At one point he mentioned that he might have to cut the main pipe in order to get the larger snake in but he did manage to get into the pipe without cutting (which would have been expensive and time consuming). He did help to clean out the toilet (which couldn't flush until the drain was cleared). I can't be certain if I was charged a weekend or emergency rate or not (I honestly didn't ask). Though if the hours state they are open on Saturdays they should not be charging an emergency rate if they come within business hours. Overall I was very satisfied with the service. He was prompt, price was fairly reasonable and he got the job done within a reasonable amount of time.

It was awesome! The only issue was he had to cut up our deck, but it was the only way he could get to the pipe and he was trying to be as quick as possible for us. James was great and had all the materials and did the work in the evening as well.

perfect. great communication. Started and finished on time. Replaced all landscaping, Professional installation. Follow-up after service by the owner to review the work.. They did not accept payment until we were satisfied.

Wonderful company- very professional and responded quickly. I called on a Sunday afternoon and the phone was answered within three rings. I received a call from the plumber confirming my address and his arrival time. He got to my house and got straight to work . SInce it was an emergency and an after hours situation you do pay for the time to travel but I felt that what I paid was reasonable (approximately $500.00) for the emergency service and for fixing the clogged pipes. He suggested not even using a kitchen disposal unit because in his experience they are very likely to clog. I appreciated his advice and I took it.

Explained problem and qoted repair oe replace toilet. Cleaned up after job was done.

I called 9 plumbers/HVAC companies who all said they wouldn't be able to make it out that day. It was 25 degrees out and we had no heat on our first day in our new home. Instant response was very friendly on the phone and said they would be able to send someone out that evening. It was pricey but I guess that's the deal when your furnace breaks on a Sunday. They were very friendly and stayed until the job was done (9pm) so we would have heat.

They were able to send out a plumber very quickly on the same day I called. Unfortunately, they plumber dragged out his work with constantly talking and moving extremely slow. I am familiar with plumbing and the work should have taken two hours. It took almost 4. I was told it would be 2-2.5 over the phone and ended up being 4, but he "gave me a deal" and gave me the last 30 minutes off(so 3.5). I was not that impressed nor that happy with the overall service. I would only use again if I had no other choice.

It went fine. There were no problems.

The repairman was very knowledgeable about old furnaces and ultimately did a good job fixing it. However, his truck was a mess and he had to borrow some of my husband's tools because he couldn't find his in his messy truck. My husband felt that he should have taken off at least an hour's worth of labor off the bill because he spent so much time rummaging around in his truck trying to find tools and stuff. We feel that if the repairman;s truck was organized he would have been able to do the job in a more timely manner and he would have appeared to be more professional which would inspire more confidence in him.

It was recommended that my well pump needed replacement, as I had sediment in my water. I was given a quote of $4,500, not including needing a bigger power source (which I had already paid them for a year before, about $400). So I called the owner, and asked for an itemized bill, as looking at the replacement parts, it was under $1,000. The owner did not give me an itemized bill, just said he'd take $1,000 off the bill. Sorry, I want to know what I'm paying for. Found a very reliable and customer oriented plumber. And by the way, the first job that First Response did, due to the well not working, water was coming into upstairs bathroom. I noticed a few weeks later that the tile was cracked behind the toilet bowl, where he had to work. I had no proof it was them, yet I know it was. And by the way, they never charged me for the service time they were here.

Awoke to no heat on a Sunday morning. Despite having kerosene and electric heaters as well as a fireplace, I didn't want to take a chance on pipes freezing by delaying the after-hours-rate repair until normal business hours with the freezing temperatures and all. I was reluctant to call my oil company, as they had been out several times in the past few weeks for various items (clogged nozzle, new water feeder valve, zone valve replace, power head replace etc) The clogged oil nozzle replacement was a mere 34 days prior, and this seemed to be a recurrence. Typical service call by my oil vendor would have been to merely replace a $9 nozzle and $10 filter, and fire the system, without taking the time to determine the root cause. I saw Instant Response's full page ad in a hard copy Yellow Pages (!) and made the call at 7am. The business owner assured he'd have technician out that morning, and Dave arrived around 11am. I provided some brief history on the 23 yr old unit and the recent repairs, and the system ended up needing a complete overhaul....the annual 45 minute "service" by my usual oil vendor was the Walmart of furnace maintenance, comparatively speaking. Dave was on site over 6 hours, walked me through every step of the process, gave me a few options here and there. The igniter unit and burner were disassembled and cleaned, the nozzle and oil filter were replaced and the entire system cleaned and lubricated. The temp/pressure gauge was replaced as mine was off calibration by 7psi. The expansion tank was waterlogged, needed replacement, a vital relief valve in the rear of the system was corroded closed, needed replacement, along with a drainage valve faucet. The air outlet baffle needed a missing weight and was adjusted as well. The system is now as good as new, flame fires instantly, roars less, as the fuel/air mixture was improperly calibrated by my usual technician. The radiators no longer gurgle with the inefficiency of trapped air bubbles, and the hot water in the shower is instant, lasts much longer. The base hourly rate is probably the same as my oil company charges, but the diligence and persistence in sleuthing out various systemic problems and inefficiencies is something I had been missing. I will probably use Instant Response for all my maintenance needs going forward.

Overall i was very happy with the work, they sent out a plumber as soon as they could.( I was surprised how quickly someone arrived at my house) I will definitely be calling them anytime i have a problem. They are the only plumbers i will be using from now on.

David was on time and professional. He walked me through each repair to ensure that I was comfortable with what he was doing and why the work needed to be done. I have had my oil burner serviced in the past by oil companies and this cleaning was much more thorough then any of the previous cleanings. There were some unexpected issues because of a faulty shut off valve that caused a delay but I was given a credit for this time. While I feel like this was an expensive appointment, my oil burner has never run so efficiently. It was also clear that David knew what he was doing and he had a great deal of pride in his work. In the future I would not hesitate to have instant response perform an oil burner service.

The technician spent exactly 40 minutes and the charge was $189.00. The parts which I priced at Home Depot were less than $30.00. So, it seems like this company charges $300.00 an hour? I was given an estimate of $250.00 over the phone but it was under the assumption that the job would take not only a longer period of time but the parts would also be more like actually replacing the toilet. Jim, the person I talked to said he wouldn't charge me the weekend rates. It that's a regular rate, how much are the weekend rates? WOW!! They sent the technician with the invoice already calculated at $250.00 without knowing exactly what they were looking at.. They brought down the price to $189.00 which I am grateful for, but the job was defenitely not worth $300.00 an hour. I compare the plumbing job to what my mechanic does with my car. My mechanic charges $80.00 an hour. It takes him half hour to change the oil, rotate the tires and check the brakes. His charge was $45.00 3 weeks ago. That makes more sense. The technician was prompt, professional, seemed skilled, and was honest by recognizing that $250.00 was too high. I will not recommend this plummer because $300.00 an hour is just too high.

This company is now known as Instant Response Plumging, out of Bristol CT. Same owner (president), Jim. We needed a water heater installed when our 24 year old one began leaking. I got a quote over the phone from him after some questions about what we needed. I called him back the next day with measurements he requested, and he confirmed the quote and the time. A few more times during the week I called with info or questions, and a request for another quote, and Jim was always happy to help, pleasant and kind on the phone, and never made me feel like I was being a nuisance. Jim called me the day before the install from the town tax office - he had gone to get my permit and they had stated I had a supplemental car tax payment due. Jim called me and asked if I minded if he paid the car taxes for me so he could continue to get the permit. I had never met this man face to face, only had talked to him on the phone. I was stunned, obviously. I stammered out a yes, of course, thank you, and he said they would see me Friday. They showed up on time Friday, began the installation, and while they were onsite for the water heater, I requested a quote for a washer shutoff on the third floor. They were able to get me that quote, and while they couldn't do the install at the same time as the water heater, Jim called back later that day and scheduled it for the early evening - calling back an hour later that he had a plumber free, and would I mind if he came over earlier since it was a quick job. In the meantime, the inspector that Jim had scheduled came and went, and I didn't even have to wait for someone to come out another day. Everything passed with flying colors of course. I've been pleased with their work - the water heater is fine, they were neat, quick and business-like, and pleasant to deal with. I had questions about the water heater and they patiently gave me answers. I've had some bad, bad experiences with plumbers in the past, but I will go back to these guys again without question. They blew me away.

He came promptly and did a good job. I thought that the price was fair.

Went well, the installer was good, knowledgeable and dealt with the issues from running pipes to an outdoor location. The only complaint was that he was a bit slow although that did not effect the price.

Though dispatcher kept me informed as to plumber's where abouts, (helpful) he still didn't make it to my house until after 8 pm. Not great scheduling. Unprofessional appearance and manner. Bad advice in general, suggested I stuff a rag into a vent pipe, instead of capping it. Never actually called back with dollar estimate.

THE WORKERS WERE VERY FRIENDLY AND KNOWLEDGEABLE. THEY EXPLAINED THE PROBLEMS, CONSEQUENCES, AND WHAT WE COULD POSSIBLY DO TO FIX THE PROBLEM AND NOT HAVE TO REPLACE EVERYTHING.