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CENTURY 21

3.0(
2
)

Real Estate Agents

Reviews

3.02 Reviews
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Number of StarsImage of DistributionNumber of Ratings
5
50%
4
0%
3
0%
2
0%
1
50%
Rating CategoryRating out of 5
quality
3.0
value
3.5
professionalism
3.0
responsiveness
3.0
punctuality
5.0
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Showing 1-2 of 2 reviews
Sabrina J.
07/2013
5.0
real estate agents
  + -1 more
Century 21 Bay-Mar Realty provided honest, professional and courteous service. Truly a company that all should emulate.
Description of Work: real estate services
Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Frank S.
01/2013
1.0
real estate agents
  + -1 more
The rental tenant that Scott Bayne of Century 21 recommended was not properly vetted. We conducted our own basic investigation of that tenant after she defaulted on her lease agreement by non-payment of rent. Our simple investigation revealed multiple issues with the recommended tenant?s financial integrity. A minimal investigation should have raised red flags in that there are multiple small claims against her in the Connecticut Judicial system for non-payment of debts. If those issues were brought to our attention we would have declined that tenant, but they were not. We contacted Mr. Bayne in an attempt to get copies of any documents that were obtained or generated as a result of his screening of that tenant so as to determine if due diligence was done to screen the tenant. Mr. Bayne refused to show us anything, even a copy of the rental application. We then requested a refund of the $1200 fee he was paid for that service. Again he refused. It is evident to us that Mr. Bayne did not properly screen the recommended tenant in the manner that he was contracted to. Regretfully, it appears that we will be forced to file a small claims lawsuit against Scott A. Bayne in order to obtain a refund. Update: We filed a complaint with the CT Department of Consumer Protection regarding this matter and an investigation was conducted. The Dept of Consumer Protection, in the investigation of this complaint, requested that Mr. Bayne provide copies of the paperwork generated relating to the screening of the tenant. Mr. Bayne informed them that he shredded that paperwork. The result of The Dept. of Consumer Protection?s investigation is that Mr. Bayne and Bay-Mar Realty violated Section 20-325m of the Connecticut Real Estate Laws and Regulations which requires a real estate broker to retain records for a period of seven years. That (conveniently) shredded paperwork would have been key in their determination of what Mr. Bayne knew about the recommended tenant's financial situation. Bay-Mar Realty was cited for that violation.
Description of Work: We contracted with Mr. Scott A. Bayne of Century 21 Bay-Mar Realty, Bristol, CT, to identify a suitable tenant to rent the condo apartment we own in New Britain, CT. We rented to the tenant that he recommended, and paid him $1200 for that service.
Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
$1,200
Response from CENTURY 21
I received your letter concerning the issue with the rental. It is very unfortunate that the customer defaulted on her lease payments. During the rental process we completed full credit/background check and income verification. The collections accounts and derogatory items did show up on our search. All of the details in the application were discussed with Patricia (the owner) before she approved the customer as a tenant. Patricia also met with the tenant prior to the finalization of the lease agreement. We do not approve or decline a rental application that decision is made by the owner. Your letter stated that a refund is due because we did not perform the contracted services. We completely agree with that statement. The unit was listed for rent in the mls system and marketed thru numerous media outlets. Several prospective tenants were shown the unit, several applications processed and a considerable amount of time and money to procure a tenant. Our contract does not guarantee that tenant will pay the rent or fulfill their lease terms. It is an unrealistic expectation for any rental agency to guarantee that a tenant pays the rent. We are also legally prohibited from giving copies of application documents. An agreement is signed with our credit reporting agencies that restrict the release or distribution of non public information. A resolution of a refund in the amount of $1,200 due to a non paying tenant is not acceptable. We have already offered to waive our half of the rental fee in the procurement of a new tenant to help the owner.

    Contact information

    765 FARMINGTON AVE, Bristol, CT 06010

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

    Service Categories

    Real Estate Agents

    FAQ

    CENTURY 21 is currently rated 3 overall out of 5.
    No, CENTURY 21 does not offer free project estimates.
    No, CENTURY 21 does not offer eco-friendly accreditations.
    No, CENTURY 21 does not offer a senior discount.
    No, CENTURY 21 does not offer emergency services.
    No, CENTURY 21 does not offer warranties.

    Contact information

    765 FARMINGTON AVE, Bristol, CT 06010