DISCOUNT DRAIN SVC

There is nothing discount about discount drain services. This is a company who is not transparent with pricing and exploits their customers. Came recommended to save money rather than using a plumber and instead, we were charged $245 for LESS THAN an hour of service just to be told our drain was clear and the worker was unsure of the problem. Attempted to call Kevin numerous times while worker was present in our home to address the charge, would not pick up or return calls. Worker dropped the price to $170. When asked what the hourly rate was he shrugged his shoulders and said "we just charge everyone the same price, $245 a visit." Do not use this company unless you're able to get a free estimate- be very cautious and ask for pricing up front before work is done. Total scam and a company who is unethical.

I had just had the septic tank pumped (by a vendor who recommended Discount Drain). Discount Drain started by snaking the drain from the septic tank end. He ran into a solid blockage near the house (which turned out to be a broken pipe). Since he couldn't clear the drain from the outside, he went into the basement to clear from the other end. He observed that my pipes were completely full of water and brought buckets in to begin draining them. My son and I were lending a hand emptying the buckets. He became inpatient at the time it was taking and wasn't paying attention to both buckets. He let one overflow onto the floor (a little spillage in this situation is to be expected, and why I cleared the area) but then he removed the cap completely from one cleanout and got himself into the position of being on a stool with a full bucket and the cap on the floor out of reach, while the pipe continued to gush out onto the floor, spreading to where i had moved everything. He got down from the stool and instead of putting the cap back in, tried to arrange buckets to catch the water coming from the pipe. While that was proving unsuccesful, I got up on the stool and put the cap back in to stem the flow of water. Then I had to quickly get my shop vac to pick up the water spreading around my basement. He eventually came back downstairs with his, but by that time i had cleaned it all up. If I hadn't been there watching him through the whole process, i would have had a lot of things ruined. While I was emptying my shop vac, he opened the main cap prematurely and sprayed sewage all over. He eventually found the broken pipe issue and cleared the drain the best he could, which got the system working again. He then had the nerve to charge me an extra $100 over his estimate. With the mess he made, I was expecting a break on the price. I didn't even get so much as an apology. Discount drain was not a discount. Stay away from this company.