Advanced Overhead Door Co

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I had used this provider 3 years ago to replace my garage door opener. That was a pretty uneventful service call so when the spring above my garage door broke, I called them again. I called during my 3 hour window just to confirm the appointment because it had been over a week since I had made the appointment. I was told I was the first appointment of the day and the guy would be here any minute. After an hour of waiting, I called back assuming something had gone wrong - maybe they didn't have the right address or something like that. I was told he'd be here in 10-15 minutes. Since this was the second time I was told he'd be here in that time window, I asked how confident they were of this estimate because I'd already been waiting an hour since the last time I was told 10-15 minutes. The woman gave me attitude and told me she really had no idea what time he would be here the first time she told me he'd be here any minute. After another 30 minutes, I called back again to see what the status was - again thinking something went wrong. I was told the guy was pulling into my complex and would call in a minute to be directed to my unit. That's exactly what happened. He came in and took a look at my garage and told me they'd recommend replacing both springs, which is what I was told when I made the appointment so this was completely expected. The problem came in when after he told me that, he told me that he didn't have the necessary parts on the truck. I'm not sure how someone coming to replace garage door springs would not have springs on the truck. Like I said this vendor had done work on my garage before and I have a simple single car garage door and had explained I had two springs - one over each rail. The guy told me something about trucks breaking down and he had to take a different truck and didn't know it wasn't stocked properly. This means that they knew he was going to be later than expected all along and did not tell me that and that they wasted my time waiting for work to be done that couldn't be done anyway. He said he could fix it temporarily but would have to come back. I expressed concern at having to wait again and proceeded to call the office. When I called the office and let them know that the parts were not on the truck, I was told that it was the driver's fault and they couldn't do anything about it other than reschedule. They said all this happened within the three hour window so I was being unreasonable expecting that any message they gave me about arrival times prior to the driver arriving was accurate. I said the attitude I was given by their office and the fact that I would now have to wait another week and stay home for another time window was a bit too much and I didn't want to do business with them. That's when the guy went off on me for being unreasonable. I told the driver I wasn't going to continue to do business with them but he had worked on the temporary fix so I needed to pay him $150. I told him what went on with my calls to the office and was told I could decline for not being happy with the service. The one bright spot in everything is that the driver really was a professional. It's unfortunate he was put in the middle because the office seemed overwhelmed and decided to be rude. I have scheduled the work with a different provider.

HE WAS FANTASTIC. HE WENT ABOVE AND BEYOND THE CALL. HE ACTUALLY DID SOME THINGS THAT I DIDN'T EVEN END UP PAYING FOR. HE ADDED SOME EXTRA WOOD AROUND THE GARAGE AS A SEAL.

THEY ARE EXCELLENT QUALITY MATERIALS. THEY DID A VERY NEAT JOB, AND THEY HAVE FUNCTIONED PERFECTLY. I HAVE NO PROBLEMS WITH THEM. I WASN'T AROUND WHEN THEY WERE HERE SO I CAN'T COMMENT ON THEIR WORKERS, BUT THE END RESULTS IS ALL I CARE ABOUT. THEY DID A GOOD JOB GETTING EVERYTHING INSTALLED PROPERLY.

WE CALLED ON A SUNDAY, AND THEY CAME ON A SUNDAY. THEY SERVICED THE DOOR, AND IT WAS WORKING WITHIN A COUPLE OF HOURS. I REALLY LIKED THAT THEY CAME ON A SUNDAY.

THEY ANSWERED THE PHONE WHEN WE CALLED. THE APPOINTMENT THEY MADE WAS ON A HOLIDAY WEEKEND, AND THEY CAME ON A MONDAY. I WAS EXPECTING THAT FOR THE PRICE. WE HAD USED THEM BEFORE WHEN THE DOOR HAD BROKEN. WE HAD USED THEM ABOUT A YEAR AND A HALF AGO. WE DID NOT EVEN THINK ABOUT CALLING ANYONE ELSE.

IT'S JUST THAT NO ONE RESPONDED WHEN I CALLED TO ASK WHY THE PRICE WAS MORE. THEY CHARGED ME $50 MORE, AND NO ONE GAVE ME AN ANSWER ABOUT THAT. I SHOULD NOT HAVE, BUT I WAS HONEST AND SENT THEM THE $50 MORE.