CareFree Home Pros

The workwas performed to perfection the people doing the work were very friendly and very perfessional the work was done on a timley matter we were vwry pleased with the installion. We would recommend this company to any of our friends or contacks.

I hired Carefree home pros again to reface my cabinets in my laundry room, and the extra large vanity in a bathroom. We also had new corian counter tops installed. What was especially helpful was their ability to help design the a color scheme to give us a new look that I would be happy with but that would also be appealing to someone when we finally decide to sell the home in the next few years. The installers were on time, meticulous in their craftsmanship, and even cleaned up after! We are 2 for 2 with Carefree home pros.

Gave us an excellent Sales call. Especially good showing and explaining the windows. However, at the end he really pushed us to sign the contract that evening. We did not sign as we expected to have others to give us estimates. After that he called twice- the first time I told him we had not made a decision. The second time (2 weeks after the initial Sales Call) I told him we had decided on someone else. The supplier we chose was a little less pushy, more interested in what we wanted, a local person and he was 6 thousand less than Carefree.

Professional sales department, professional manufacturing department and professional installation crews. The large window (6' x 5') had a minor abrasion and was immediately replaced - no questions asked. They want no hanging problems, and therefore didn't question the crew that discovered it, or the homeowner from confirming the problem. Immediate replacement. Always maintained contact with the homeowner to assure satisfaction. If I had more windows to do, I would do it again!

After speaking with them it turns out this isn't the deal I needed.

The sales team was courteous, friendly, clean and knowledgeable. They thoroughly explained the entire process and what to expect. They wre prompt very professional and the project manager was on site for any questions that we might have had. We had no surprises. The project team arrived on time as promised and worked diligently until the job was finished. We were amazed at the high quality materials used and the thoroughness and quality of their workmanship. A roof is not usually an exciting project to have done on your home where you'd want to show it off but the quality of the job done on our roof was exceptional that I had to call my friends to come and see it! What a great experience to find a company of integrity who stands by their word and delivers! We will definitely be calling on them again for other projects. If you need a roof, call carefree home pros. They're great!

The provider was professional from beginning to end. The Sales Rep explained everything in detail, going over price, what to expect during installation and setting up financing. The installation crew was top-notch. They obviously were experts at what they did, were punctual, finished in the time estimated, and, totally cleaned up after themselves. We were impressed more because they had to install where there was a hedge right up against the house, and they did not disturb it. In fact, we just signed up to have them come back and replace three doors.

Flawless. Showed when they said they would. Measured everything. Factory then made everything to their measurements. Install went as expected - good. Cleaned up good, too. That said, we had 25 or so windows, including sliding doors and picture windows, custom-made. Manufacturer(Alside) guaranteed them for life, against anything. Since '08, we've had 4 fail, one cracked, three seals failed, one a good sized picture window. Carefree has worked seamlessly with the supplier(Alside) to replace each one, even sending out an installer when required. So, we're pretty darned satisfied.

CareFree Home Pros installed approximately 20 windows in my new home. The window crew did an excellent job installing the windows. They were very meticulous with this particular job. They left vertually no mess after the job was complete. They were" in and out" in no time. They were able to complete the job in 2 working days. Overall, they did an excellent job. I also received a follow up call from John the owner asking if I was satisfied with the job. I like the fact that they followed up with us. For those that don't know I hired CareFree to do the windows at my first house the experience was the same. Excellent!!!!

CareFree Home Pros did a phenomenal job on the siding for my home. The crew chief took the time to explain to me what they were doing at every step of the process.The crew chief seemed to have very good grasp of his crew ( by this I mean there was definately more working going on than talking and any type of horse play). The siding crew was very punctual. They showed up the exact time ( 8:00am) every day of the job. The crew was always very professional. Overall, not only was I very pleased with the service that was provided, I stand by their work. I even referred them to a co-worker who also hied them for a job and she was very pleased with their work.

Contractor provided services on time and did an excellent job changing our old tub into a great looking walk in shower. They said it would take 2 days and it was done in two days. There was one issue during the demolition of old tub where a piece of our sink was broken off. After speaking with John , the salesperson, he took care of the issue without hesitation and the contractor replaced my sink at no extra cost to us. We are very happy with our new shower and look forward to working with them in the future.

Care Free Home Pro's did some work (replaced windows) for us in 2012. We didn't hesitate to call them back to complete the job!From start to finish, everyone I had conatct with who represents Care Free Home Pro's was responsive, timely, courteous, patient, and professional. It was a pleasure doing business with them. And the finished product is lookiing great! They went out of their way to make sure we knew what was going on at every step of the process, and that we were satisfied with what they had done to that point.

It went very well. Care Free Home Pro arrived as scheduled, left the place very neat. It looks great.

Nothing but complete professionalism, attention to detail, and superb customer service. The finished project is absolutely beautiful and their workmanship is top notch. The crew was great, cleaned up afterwards, and there was no interruption to using my bathroom as it was a quick install. I am looking forward to not having to scrub anymore. I am sure to have carefree home pros install cabinet refacing and counters.

It went very well. The company was very good. I have no complaints. The salesperson explained everything. I was gonna go with a bath tub that was cheaper but he explained the difference between them and this and things like that so I went with that based on what he was telling me. The guy that did the work was fantastic. He was very polite and very conscientious. He laid some materials on the floor so he won’t get any floor dirty. He cleaned up afterwards. He did a great job. Their price was on the high side but it was fair. But you get what you pay for. They custom made the walls, measured it and all that. They did a pretty decent job.

This was all done towards the end of last year and the beginning of this year, so my memory of dates are questionable. What I can say for certain is that when we contacted Carefree Home Pros for information they responded immediately. At first we were only interested in roof and siding, but after being given information about radiant barriers and doing some Google searches we decided to go with the barriers as well as roof and siding. The people that came to do the actual work, different folks for each job, were fantastic. Incredibly polite, courteous and some of the hardest workers we've ever seen. All three jobs were done in a remarkably quick time. There were a couple days when weather did not allow any work to be performed, but that is beyond the control of mere humans. There were was one minor issue with the size of a couple of the new shutters being put on the house. Carefree came to look and before we even had gone outside to speak with them they had seen the problem and fully explained it to me before I had stepped outside. They immediately ordered two new shutters and in a little over a week they were up and the jobs were complete. The radiant barriers appear to be doing the job. Our oil usage this past winter in gallons used was less than the previous year. The price of Oil has gone up, so cost wise it may have been equal, but it would have been a lot more if the barriers, new roof and siding had not been installed. The air conditioner is now running and in this first heat wave it does not seem to be running as much as it would have last year. We've received many compliments on the appearance of out house. We are very pleased with the final results.

The finished product was ok on my initial inspection. I paid the contractor upon completio n but held $250.00 because security glass was not provided for the bathroom windows. Upon closer inspection found 3 windows that did not close and latch properly and no caulk was applied to the blind stops on the exterior of the windows. This situation was reported to the company and a representative for the window manufacuter adjusted all but one window that was out of alignment and said. , it would need to be reinstalled inorder for the window to close and latch properly. This is Nov 12, 2012 and Carefree Energy Solutions LLc now Carefree Home Pros has not contacted me regarding the repair of the nonfunctional window so that I can complete my contractual obligation. My telephone calls to the company were not returned. I found the company moved form Plainville,CT to Farmington, CT. I wrote a detailed letter explaining the problems found with the window installation. the letter was sent return signed return requested. Checking with the post office I was informed the letter was not accepted by CareFree and returnedto the post office unsigned. I faxed a copy of the mailed letter the same day I mailed the return receipt letter to them . I called Carefree Home Pros to check if they received the faxed letter I sent to them from my business office I was informed the faxed letter came through blank and that they had received my original faxedd letter. This wasnot true. I received my origina; letter on Dec 4, 2012 for the post office. I am patiently waiting for their response. .

Because we were doing complete new vinyl Siding,Windows, and Gutters, We were nervous who to choose. I found Carefree Home Pros on the Internet and set up an appointment with them. They took about two hours and were very thorough. Their prices seemed competitive and their products had good quality. I did have have a few questions about the company so the salesman arranged a meeting with us and the owner to put our minds at ease. Considering we live at opposite sided of the state it was a very positive gesture. We decided to go with Carefree because they had a great product, Competitive price and a good work ethic. Because were wanted Anderson 400 windows it took 4 weeks to get them, but once they were here they started work immediately and finished in two weeks, just as planned.The house was stripped of all old siding, plywood was replaced where damaged, and the house was completely wrapped with house wrap. They installed my new windows in one day! The trim on the house was done exceptionally well with lots of attention to detail. The workers were pleasant and courteous and cleaned up before they went home every day. We would definitely use them again. Our Home looks great,our windows are draft free, and it even withstood a hurricane with no damage.

They all did a very good job from start to finish. Storm Sandy did not even move one single!!!!!!! Thank you CareFree!!!!!

On the day of the appointment, no one came and my time was wasted. I received 2 calls that day indicating that there was a scheduling error. After several days I received another call from the company and set up another appointment for me to meet with them. Again, no one showed up and my time was wasted. At this time, I decided to be proactive. I contacted the company to let them know to take me off the call list and to tell them why I would not be able to do business with them. I spoke with the owner, John, who rudely informed me that the appointments should never had been made in the first place because they will only meet with both home owners because that cuts down on their costs of possibly having to come out again, a tactic that I find to be very indicative of a high pressure sales pitch. If that is how they do business, that is fine, but don't solicit my business repeatedly and go through the motions to schedule appointments that won't be kept. I felt that the owners behavior was rude and lacked accountability. I do not recommend attempting to do business with this company unless you are prepared to play by their rules. And here I thought that the customer was always right.

The installers were on time everyday and kept a clean working area the entire time. *****This review was written and submitted by the contractor that performed the work and does not reflect my opinion as the consumer and homeowner. I posted a review based on my actual opinion after I became a member of Angie's List and realized that they maintain a listing on the site. 05/24/2014 REVISION: Please see my review posted under Care Free Reviews.

Planning and and what to expect was clearly explained.

It just so happened that they were here during a horrible storm, so some things went wrong that probably wouldn't have if it weren't for the storm. They did a good job on the siding. We weren't very happy with the gutters. But they did fix everything. Their initial price was high. When we decided not to sign, they came back with a price about $5,000 lower. The final price that we paid was equivalent to what we would have paid anywhere else.

My windows and door were delivered on a Monday, and on Tuesday they came and installed the windows. They finished the windows and installed the door on Thursday, and finished it all on Friday.

UPDATE 5/1/12: Subsequent to our inital Angies list review, we were contacted by John Angliss, owner of Carefree Energy Solutions regarding our review. He was concerned that we had recieved such poor service from his team and indicated that he would work towards rectifying the situation. As of today, our window glass has been repaired finally and we are enjoying a "crack-free" experience. I have updated our rating from "D" to "B" now that the problem window is no longer. Just an FYI - John did confirm that Carefree Energy Solutions does contract with local companies to hire teams to do the installations. The final folks that did come out to repair our window were quick and fairly professional. ------------------------------------------------------------------------------------------------ Carefree's quote was not the lowest we recieved, be based on their sales pitch (which was 2 hours each over two days), we were agreeable to pay the extra for "better quality products" which were proprietary to their company. We were also guaranteed that the installers who would come to our home would be employees of Carefree Energy Solutions, which made us feel a bit more secure than having random contractors. Overall, we paid about $3,000 more than the lowest quote we recieved.Between signing the contract and getting the job done, they reset our install dates twice. The third time they called, I refused to change as I was 8 months pregnant and wanted the job completed before baby arrived. The actual installation process of the siding and windows went ok. The only issue was that they ended up mismeasuring the siding originally, and once they realized they were short, they asked us to pay the material cost difference. We refused and stood by the contract we signed. They reluctantly agreed to absorb the cost. With respect to the gutters, we had to remind Carefree that those were supposed to be redone as listed in our contract. They did not argue and had someone comeby on the last day to complete the job. All in all, if this is where it had all ended, I probably would have rated the whole deal a "B"HOWEVER, The post-install process and service has been a NIGHTMARE.1) Leftover materials (which oddly included 2 boxes of siding) were left in our yard for weeks. We had to call and email several times before they came and picked up the material. They did not give us any concessions for the grass that was killed in the process.2) There were quite a few nails and cigarette butts left on our lawn and driveway once the installers left3) At the time of this install, the Federal Government was giving the energy tax credit. We had to call CES several times before they sent us the appropriate proof of energy efficient windows/siding. Ironically, the materials listed on the paperwork happen to be "Mercury Exellum" windows (THE SAME BRAND THAT WAS QUOTED BY THE OTHER CONTRACTOR WE HAD) and "Alside" Vinyl Siding (AGAIN, THE SAME BRAND THAT WAS QUOTED BY THE OTHER CONTRACTOR)3) Towards the end of the summer, one of the windows developed a stress crack in it. All of the Windows have a lifetime warranty and so this window should be replaced at no cost to us under our warranty. It took several months before they ordered a new window. When it came in a gentleman called me to set up an installation. I explained that the window hangs about 15 feet above the ground and was very heavy, so he would need two or three people + appropriate scaffolding to do the replacement. He tried to convince me that he was very experienced and could do the job so we set up an appointment. When he arrived at our home ALONE, he told me he could not do the job and told me to reschedule with Carefree. I called CES AGAIN and explained what had happened. They took another month before they sent out another pair of guys to do the replacement. This time, the same guys who had installed the original window showed up. When they unwrapped the replacement glass, they found that the glass had a minor chip on the edge (I could not see it) and decided not to install it..."because it would just cause another crack" At this time, the guys told me that they didn't work for CES, but worked for Alside and had gotten the day off for this job. Before leaving, they asked me where the nearest fishing spot was!!!. It has been three years, and I have called and emailed Carefree's service department several times to get the window replaced. NO SUCH LUCK. So we still have a picture window with a crack in it despite the lifetime warranty. We still have the front and sides of our home that require vinyl siding. Had CES honored their committment and guarantees, they could have possibly had the siding job that we intend to have done this spring. At this point, we're hitting the market to look for other siding professionals with access to the Alside siding products.