Aire Serv of Southwest Connecticut and Shelton

Heating and Air Conditioning

About us

Aire Serv Heating & Air Conditioning can provide many services to keep you and your family comfortable. A few of the products and services we can provide for your heating, cooling and indoor air quality needs are service and repair, system maintenance, advantage member plans, replacement & installation, guarantees, air cleaning and purification, duct sealing, duct cleaning, indoor air quality, heating, air conditioning and indoor air quality products, and commercial services for your business. Our exclusive written guarantees are designed to protect you and your home request a free home estimate, design your own heating and cooling system, shop for filters or accessories online, request an in-home Aire quality survey. Additional dBAs - Aire Serv of Southwest Connecticut, Southwest Connecticut Heating & Cooling LLC.

Business highlights

32 years of trusted experience
Emergency Services Offered

Services we offer

Installation and repair of air conditioner, HVAC, cooling, inspection, duct cleaning & heating. New Construction, Renovations and High Efficiency Upgrades. We are gas conversion specialists and duel fual and heat pump experts. Ductless split heat pumps by Mitsubishi installed and service. We are a Mitsubishi Diamond dealer and can show you have to save on your heating and cooling with this product.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
CreditCard
Financing Available

Photos of past projects

Reviews

4.031 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
61%
4
10%
3
3%
2
3%
1
23%


Rating CategoryRating out of 5
quality
3.6
value
3.9
professionalism
3.8
responsiveness
3.8
punctuality
4.1

Filter reviews by category

Showing 1-25 of 31 reviews

Harry B.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
great price, financing available, super professional. took one day, easy peasy.
Description of Work: new furnace and central A/C install

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,500

SARA C.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
He was very professional and knew what he was doing
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$500

Christine G.
07/2023
1.0
heating & air conditioning/hvac
  + -1 more
One year later, the new HVAC system is still not functioning properly.
Description of Work: N/A

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$30,000

A B V.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Very well—pleasant, knowledgeable and diligent technician.
Description of Work: N/A

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

AnnMarie M.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
It went very well.Got my air conditioner cleaned and maintenanced.
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Barbara B.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Fine. Tech friendly & efficient
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Keshan N.
07/2023
1.0
heating & air conditioning/hvac
  + -1 more
Multiple issues with the installment. Customer service is horrible. Can’t get the company to come out and fix the problem that they didn’t install properly. They want to charge me to come out just to see what the problem is. I will not recommend.
Description of Work: Didn’t install the unit properly.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$20,000

Al S.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Well professional clean and pleasant
Description of Work: Annual service
Rating CategoryRating out of 5
Yes, I recommend this pro

Bill G.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
The company staff did a great job and excellent customer service
Description of Work: Tune up
Rating CategoryRating out of 5
Yes, I recommend this pro

Dennis B.
07/2023
1.0
heating & air conditioning/hvac
  + -1 more
badly, made appointment twice and they never showed nor called.
Description of Work: service AC unit

Rating CategoryRating out of 5
quality
1.0
value
4.0
responsiveness
1.0
punctuality
1.0

$135

carolyn M.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Great! Professional, courteous and a pleasure to use their services.
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Dave P.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Very well. Problem was taken care of quickly
Description of Work: N/A
Rating CategoryRating out of 5
Yes, I recommend this pro

Jeffrey B.
07/2023
1.0
heating & air conditioning/hvac
  + -1 more
Interesting that a review would be requested with no services performed. Not even that, they wouldn't even agree to provide services. Don't you want business?? I don't understand. I reached out because I was having issues with my central air that was recently installed, and the other company had come out several times without being able to resolve the issue. I wanted another pair of eyes, and they basically refused saying it was under warranty so really the other company should be working on it. I don't understand. I was willing and expecting to pay, despite the warranty. I didn't care about that, I just wanted my AC to work as expected. I did a ton of research trying to find a good company that might be able to help me. Unfortunately that was a wasted effort.
Description of Work: Issues with central air
Rating CategoryRating out of 5

Patrick A.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Service and professionalism were outstanding. Prompt arrival time and work was exceptional. Thank you.
Description of Work: Repair of air conditioner unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Matt S.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Great , quick service, unit runs like new !
Description of Work: Clean and charge
Rating CategoryRating out of 5
Yes, I recommend this pro

Ghada I.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Excellent work, adjustment was made and the unit is working perfectly
Description of Work: AirCondition adjustments

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sal F.
07/2023
5.0
heating & air conditioning/hvac
  + -1 more
Good Service
Description of Work: N/AAC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69

Lucille G.
05/2023
5.0
heating & air conditioning/hvac
  + -1 more
They did an excellent job! They are courteous and treated my home with respect. I have nothing but good things to say about them.
Description of Work: New AC was installed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$13,000

Bob O.
05/2017
3.0
heating & air conditioning/hvac
  + -1 more
it took 2 trips, and $1200.00 dollars to get it fixed
Description of Work: gas furnace repair

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$1,200

Nancy B.
10/2016
1.0
heating & air conditioning/hvac
  + -1 more
Terrible. Diagnosed our furnace malfunction that resulted in no heat upstairs (bedrooms) on Tuesday morning. Delayed service for 2 days, when nighttime temps were in the 30s. Finally scheduled repair appointment and then arrived 4 hours late and without required parts for job! When telephoned the office to ask about 1) the initial delay in scheduling the repair, 2) whether anyone was coming out on the day of the appointment when no one was showing up, and 3) why the technician finally showed up but with no parts, the owner's tone was rude, degrading and disrespectful and he hung up on me and canceled the job leaving us in a lurch despite our service repair agreement! Totally bad experience without resolution.
Description of Work: Furnace repair per service maintenance/repair contact assigned to Aire Serve of Southwest Connecticut.

Rating CategoryRating out of 5
quality
1.0
value
4.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$249

Noriko H.
06/2014
4.0
heating & air conditioning/hvac
  + -1 more
The routine check went very well. There is a serviceman by the name of George who seems to know a lot about the electric outdoor furnace and he does very thorough job. This is the reason why I am keeping the company's annual contract service, which entails two visits a year. One before the summer season and one before the winter season to check the system. In 2013, I had a flooding on the basement floor. The water came from the furnace. The pump that removed the accumulated condensation water no longer functioned and the water flooded out of a collection tray. Entire carpeted floor was flooded. The first serviceman only cleaned out the attached tube but didn't check to see if the pump was functioning. I was told that the problem was fixed but I had another flooding and another serviceman was sent three days later. He right away checked if the pump was functioning and diagnosed that I had to replace the pump. I paid for both visits. The first visit was $222.27 and the second visit was $378.28. I called the company back then to negotiate the price since it was their serviceman's failure that the malfunctioning pump was not detected and the second flooding occurred but the owner didn't even take my call. When the serviceman visited this year for the maintenance check, I gave him a copy of each visit receipt and explained to him why I was not happy about it but I didn't hear from the company. The e-mail survey was sent to me in which I explained why I was not satisfied and no one got back to me. It is fair to conclude that unless you get someone who knows what he is doing from this company, you can potentially get into problems like mine and will never hear from the company. I read in Angie's LIst response from Brian that his company guarantees a job but my job was not guaranteed. I read in Angie's List response by Brian that he guarantees a job, but my job was not guaranteed. I read in Angie's List response by Brian that he guarantees a job, but my job was not guaranteed. I read in Angie's List response by Brian that he guarantees a job, but my job was not guaranteed.
Description of Work: This particular visit was maintenance check. There were two visits in 2013 that I would like to discuss.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
2.0
punctuality
4.0

Yes, I recommend this pro
$180

Eric L.
01/2014
1.0
heating & air conditioning/hvac
  + -1 more
After replacing the condenser, the AC stopped working immediately. The company sent out another tech who installed what can best be described as a "Rube Goldberg" apparatus to bypass what he said was a clogged drain on the pan under the AC unit. The tech cut a hole in the attic flooring (I'm sure not up to code) and installed an electric pump to remove the water from the pan. Of course, if this arrangement worked at all, it certainly wouldn't make sense to install this in an uninsulated attic. It's 12 degrees in Connecticut today and the entire drain/electric pump is frozen solid thereby rendering the furnace inoperable. The solution from a highly rated Angie's List HVAC contractor is to wait until the thing thaws so that he can rip out this mess and diagnose if any damage was done to the furnace from water freezing in the heat exchanger. Please don't fall for the "maintenance contract" as I did. Of no benefit whatsoever.
Description of Work: Repair attic HVAC unit

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
4.0

$1,000

Response from Aire Serv of Southwest Connecticut and Shelton
Dear [member name removed], I am so sorry we did not live up to our high service standards we strive for and i understand your frustration. As the owner of Aire Serv of Southwest Ct. i wish you had called me about how you were feeling. You had used us 6 or 7 times the previous 1.5 years to keep your older system running. We did change your indoor evaporator coil and had done some repairs to your 1989 Trane furnace and I appreciate the business you gave us. Your furnace is an attic mounted condensing gas furnace and will freeze if the temperatures drop way below freezing. The manufacturer says that model furnace is to be installed in conditioned space not in an attic which is part of the problem. Your furnace produces the condensate water which must be drained constantly and will freeze below 32 degrees. We did not install the furnace or drain lines for your system we did install the pump since we could not get the water to gravity drain at all during the summer. We did these repairs in June of 2013 and I have to assume it worked well until we had the very cold weather. I strive for great quality and satisified customers and regret you had this experience with aire Serv. I wish we had been given the opportunity to correct the issue as we always warranty our work for 1 year part and labor. Brian Powell (Owner) Aire Serv of Southwest Ct 203-736-8952

Paula B.
05/2013
4.0
heating & air conditioning/hvac
  + -1 more
I didn't end up using him for the job, mostly because the research I did didn't support the brand of furnace he used. Otherwise, he was knowledgeable, professional and easy to work with.
Description of Work: I knew I needed a new heating system, not just a furnace. The Derby Aire Serve was to be my fifth and last estimate. The owner came just as snow started to fall for what became a huge storm; he definitely gets extra credit for that. By this time, I had a good idea of what was needed vs. recommended. I was impressed that this gentleman gave me about 90% of the items that were on my mental list without prompting. He was quite knowledgeable.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Virginia K.
04/2013
5.0
heating & air conditioning/hvac
  + -1 more
They were extremely good. They were very professional and I had them come back to do service on it. The first year it was free service as a part of the deal. The guy Brian who owns the business was just wonderful and very responsive. When they came to fit the system, he looked at the house and gave us exact details where everything would be disrupted because it was going to be put in the old home and the closets were the duck work and all that kind of stuff. When they did the job nothing changed. I did not have the house more cut out or changed. It was all the way he described it. The guys that worked for him was really nice in terms of cleaning up. I was a mess when they did this kind of job. It was not pleasant I had to empty all my closets. I have plaster rock in my house not sheet rock. It was a nightmare. They cleaned everything up and did not leave a mess and I was happy with that. I thought his prices were fair.
Description of Work: I used Aire Serv Heating & Air Conditioning to a service our air conditioning that they put in a couple of years ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$253

David F.
11/2012
2.0
heating & air conditioning/hvac
  + -1 more
We secured a service contract with this company last year. Each time we try to use them, they seem unmotivated to do any work. Recently, when the furnace died, we repeatedly heard how things were installed incorrectly (though it had all been working fine until a couple of days prior). They seemed more interested in criticizing the installation than in actually fixing it. Ultimately, they cleaned out the filtration system, which we had pointed them to, and the system ran for a few more days before dying again. The experience was bad enough that we have written off the contract and will be securing someone else to do the work.
Description of Work: We secured a service contract with this company last year. Each time we try to use them, they seem unmotivated to do any work. Recently, when the furnace died, we repeatedly heard how things were installed incorrectly (though it had all been working fine until a couple of days prior). They seemed more interested in criticizing the installation than in actually fixing it. Ultimately, they cleaned out the filtration system, which we had pointed them to, and the system ran for a few more days before dying again. The experience was bad enough that we have written off the contract and will be securing someone else to do the work.

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
3.0

$200
    • 1(current)
    • 2

Contact information

41 Clifton Ave, Ansonia, CT 06401

http://swc.aireserv.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM

Licensing

Bonded

Insured

Licensed*

Trade License Number
HTG0396615-D1

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
Yes
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.

All skilled traders and home improvement contractors operating in the State of Connecticut are required to be licensed or registered by the State Department of Consumer Protection. License or registration identification is required to be on all advertising, business cards, signage, and contracts. You can check to see if a contractor or tradesperson is licensed or registered by going to: https://www.elicense.ct.gov/

Service Categories

Heating and Air Conditioning

FAQ

Aire Serv of Southwest Connecticut and Shelton is currently rated 4 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Aire Serv of Southwest Connecticut and Shelton accepts the following forms of payment: Check,CreditCard,Financing Available
No, Aire Serv of Southwest Connecticut and Shelton does not offer free project estimates.
Yes, Aire Serv of Southwest Connecticut and Shelton offers eco-friendly accreditations.
No, Aire Serv of Southwest Connecticut and Shelton does not offer a senior discount.
Yes, Aire Serv of Southwest Connecticut and Shelton offers emergency services.
Yes, Aire Serv of Southwest Connecticut and Shelton offers warranties.
Aire Serv of Southwest Connecticut and Shelton offers the following services: Installation and repair of air conditioner, HVAC, cooling, inspection, duct cleaning & heating. New Construction, Renovations and High Efficiency Upgrades. We are gas conversion specialists and duel fual and heat pump experts. Ductless split heat pumps by Mitsubishi installed and service. We are a Mitsubishi Diamond dealer and can show you have to save on your heating and cooling with this product.

Contact information

41 Clifton Ave, Ansonia, CT 06401

http://swc.aireserv.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM