Benjamin Franklin Plumbing

They broke our water heater during a free inspection service, the tech lied about it and they would not fix the problem for free. You have to turn off the electrical before draining a water heater - which we found out by researching online after the issue. The tech asked if we knew where the breaker was for the water heater, we were not sure which one it was and the tech replied no problem and continued to drain the water heater anyway. Now 2 days later the heating elements in our water heater do not work. They sent a different tech to come out to assess and wanted to charge us for the repair as the previous tech says he did turn off the electric. They offered us a $100 discount on the fix. Absolutely unacceptable. Also had an issue with our septic pump 6 months after they installed it. Do not use this company. And their maintenance plan is not worth it. The discount is not sufficient.

I had my kitchen updated and put in new sink with 2 bays. They came out just to hook the 2 drain lines up to the one in house. They wanted to charge 750.00 dollars. I told them no and i got hit with their 109 travel fee. So i guess their new business model is to have a outrageous price so you say no thanks to the work and get their travel fee. I have used ben franklin for years as things come up but will never use them again.

Do not trust this company. After 1 positive experience we paid the monthly fee to have the travel fees waved and a 15% discount. The next time they were a no call, no show. They apologized when I called back, so I let it go. The next time they didn’t come during the allotted time and when they did arrive it was awful. They lied about the disposal they installed (claiming it was a special version exclusive for plumbers when in fact Home Depot sells it for $110). Then they charged me over $800 (with the discount) although the entire job took them 30 minutes. When I asked for an itemized bill instead they sent the bill and tacked on another $140 in additional charges I never authorized that they planned to take in installments from my card on file. I’ve never dealt with a more dishonest company in my life.

Made the appointment. They arrived as planned and checked out what needed to be done. They then returned to the shop to get the materials needed, came back and completed the job.

This well foot valve replacement was way too expensive at $1,350,00. The next day I received a return phone call from a plumber I had left a message with the day I hired Benjamin Franklin saying that the valve replacement would cost $500.00 total with a 2 year warranty.

Was in a very confined space and needed vanity top removed and vanity cupboard moved. The valves were such that small holes needed to made around them in order to make the changes. Technician (Rohan) did an excellent job and explained situation as job progressed. He also changed hoses to sink after having me check them and I agreed that they were also corroded.

I have used Benjamin Franklin for many years. Putting in gas lines for my gas log fireplace. Installing a water line for my ice cube machine. Fixing a leak behind my dishwasher. To a install of a water filtration unit for purifying the chlorine from my city water. I can honestly say I am very happy with the services that were performed by the different plumbers they sent out to my home to perform all the request that I asked for. They're GOOD you pay for what you ask for! I have a piece of mind with these guys. They do it right the first time. I highly recommend Benjamin Franklin! Like to give a shout out to Rohan. Did a GREAT job on my outside faucet. Thanks again!!!

Very well. Had septic line from toilet to septic snaked and camera was used. Camera showed drains in good condition which I was very glad to hear. I chose the camera option since I had no idea about the condition of the drains. Had the toilet problem three times in the last two years and was concerned about the drains. After snaking from toilet to septic and toilet still not flushing properly the plumber called me and I told him about a previous handyman putting a power washer down the vent (2 " radious) which helped. Benjamin Franklin plumber used a snake to break up whatever was clogging the vent and solved my toilet flushing problem in a timely manner. They also put back everything and all was cleaned up before leaving. Thank you so much. They were in contact with me after also to make sure I was happy and that everything was working properly.

There isn't anything to make it better. They are punctual. They get the job done. They have a fair price. They have friendly staff. I am very happy with them.

I recommend them for all of the above reasons!

DO NOT BUY THE SERVICE CONTRACT! They will come every year and bug you for purchasing a full bathroom remodel. They are pests! And the prices are high

It's an injection system. Because we have acidity in the water, they had to install a system that injected soda ash solution into the water that comes in. Their service is second to none, but it was a little disappointing that nothing has changed. They can't control the water. They've been fantastic as far as the professionalism. The service guy, who we have dealt with several times, has been fantastic.

There was one problem. It was just communication between the different technicians as far as delivery of the tank.

He went down in the basement, I had a shallow drain, and he fixed it. I was happy with the actual plumber, and the work. I wasn't happy with them trying to sell me a $5000 water softening system. I loved the individual plumber, the company I won't use again. They are very expensive. They pushed to sell a contract for a drain cleaning. I thought it was very pricey, and the quality of work was very good. The company has these people trying to push the contracts on me. They said that I needed a $5000 water softener system.

something around the ring of my toilet was leaking so they came to fix it, and I was super sick with a viral infection, and they told me my flapper was broken. I said how much to fix it? They said $140. So I said fix it. And then I talked to my family after the fact and my family told me that a flapper is like $4 (YES FOUR) bucks at Lowes or Home Depot. I DIDNT KNOW THAT. I ASKED THEM TO F-ING FIX THE RING LEAK AROUND MY TOILET. THE FLAPPER HAD NOTHING TO DO WITH THAT LEAK. THEY PREY ON WOMEN WHO DONT KNOW TOILET PARTS AND FIX THINGS / CHARGE YOU FOR THINGS THAT YOU DIDNT INITIALLY BRING THEM OUT FOR. I WAS LIVID! I CALLED AND SPOKE WITH THE MANAGER AND HE TRIED READING THE TECHNICIAN'S REPORT TO ME, I SAID I'VE HEARD THIS ALREADY!! YOU'RE NOT TELLING ME ANYTHING NEW. AND I TOLD HIM YOUR COMPANY F-ING PREYS ON WOMEN I WANT MY MONEY BACK! And it took a while but he refunded me $140 for the flapper. MISERABLE EXPERIENCE. Hope I never have to work with them again.

On the first visit, the technician made the extra effort to reconfigure the ice maker supply line to avoid running it behind the dishwasher. He was thorough, polite and efficient. Replaced the old rubber tubing with a stainless steel supply line. 2nd visit to replace our aging well tank and upgrade the filter system went really well. I was impressed with the extra attention to detail and the time spent in showing me how to replace the filters. We have great water pressure and clear, pleasant tasting water.

I found Benjamin Franklin Plumbing very hard to deal with. They absolutely refused to do anything with the spa even though they told me they would on the phone, and I had emailed them details on the specific spa in advance. The plumber would absolutely not lower the shower head. We had a long discussion about the sprayer on the kitchen sink. He finally said he could install an alternate sprayer which did work a little better than the one I had before, but did not totally resolve the situation. It took a lot of argument to convince him to do a very simple task of removing the flow restricter from the shower head, and to install the new shower head.. After all of this he tried to upsell me to a plan. He was here for an energy-draining 3 hours. I decided years later to give them another try (Nov 11, 2014). They waived the trip charge due to my previous problem but would not honor the money back guarantee for the previous job. I found myself in a very similar situation where it didn't seem that they wanted to do what I was asking. They kept adding on additional work and fees in an effort to upsell me again. I finally had to dismiss the technician. Later in the week I found a different plumber to do the same work at half the price.

I've used Ben Franklin for a number of years for several issues, but the biggest job was installing a new water line to my greenhouse. It was a big job that required trenching, running new well pipe and installing a new well pump and a fancy controller (it's a fancy German pump). The subcontractor that did the trenching didn't backfill properly, which caused the well pipe to split with more digging to repair it. The hydrant in the greenhouse was problematic and needed many repeat visits - most of which cost money, a lot. I do love the new well pump, though. I get excellent pressure and it doesn't vary from high to low like most provide. We also encountered a VERY strange problem with the house plumbing during this job that was difficult to diagnose. The Ben Franklin owner, Steve, worked hard to troubleshoot and repaired it for a miniscule fee (it was appropriate to charge extra for this problem). Steve is also a very personable guy who's always nice to deal with. The biggest problem with Ben Franklin is that they're a fixed-price shop rather than hourly. While that can be a good thing, say if something goes wrong and the job takes extra time, it also means that some job quotes are absurd. The best example was when they quoted $280 to repair a leaky Delta bathtub faucet. I fixed it myself for $18.00 and a little time. The professional could have done it in 15 minutes. They are punctual, very professional, always personable and clean. Aside from the pricing issues all of my dealings with Ben Franklin have been positive and their plumbers have been friendly and competent. (The price I listed above is not right. It was about 6 years ago and I can't remember the price. The service date is for the last time they came to the house for the yearly plumbing inspection.)

They arrived on time on Monday morning and did the inspection. Then we sat down to discuss what was to be done and how much it would cost. They replaced the hot water tank and the well pump and water tank that same day. Tuesday they came back and stayed all day to do most of the other work. They were very diligent and didn't waste any time. At one point there were 3 of their trucks in the yard. They left everything neat and clean. The next day someone came back to install the sink/faucet/vanity in the bathroom. He did have a little problem removing the old one as it was installed a little differently than he had figured. It turned out that the old one was slightly wider than the new one which left a hole in the ceramic tile on each side. We agreed to install a molding ourselves to cover up the holes. After he left we noticed some water collecting at the joint where the trap was located. It was just a little...not enough to make a puddle in the cabinet. We called them and they sent someone out a short time later who fixed the problem. The workers asked if we wanted them to leave the old copper pipe for us to take to the scrap dealer. We said yes. The scrap dealer paid $120 for it. Overall, we are pretty satisfied with the work. The one thing that bothers us is the distance the hot water pipe runs between the hot water heater and kitchen sink. The old pipe ran 16 ft. and was on an outside wall. The new pipe takes the scenic route and is 30 ft. We have to run the water a long time to get hot water to the kitchen sink and it doesn't stay hot that long as it is running through the cold cellar. We added some pipe insulation to that pipe. It helps a little, but still takes a long time for the hot water to get there if it hasn't been used for a while.

Very responsive and responsible. They did a great job, took care to make everything clean afterwords, inside and out. Any problems encountered were dealt with very professionally, honestly, and quickly. Will be calling them back for our future plumbing needs.

He came to install a faucet. He installed the faucet. He broke off the water valve. It ended up flooding my basement and has cost me extra money forcing me to hire an additional plumber and electrician. He will not respond and will not fix the problem. I would not recommend him.

Showed up on time, had the parts on the truck installed, cleaned up and did a great job. Highly reccomend!!!

It went great overall. They were here right away to answer our emergency situation...and they continued on until the job was done. They didn't cut corners or waste time. They were extremely efficient, as well.

The price was very high. The guy was very nice but they were not able to fix the problem. They were able to fix the clogged drain but they said the leaky faucet was stripped and I would have to get a new sink, which would be about $1,000. He was on time and he was very good as far as professionalism.

It was very good. They are absolutely reliable. Their price is very high but I can talk to plumbers until I'm blue in the face and they don't show up. I am willing to pay the extra to get somebody when I really need them.