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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"We had a furnace installed by Harp on July 8th 2024 after it being diagnosed by their technician as to the reason our ac system was not functioning properly. That’s when our troubles with Harp began. The installation was not done properly, we needed 3 service calls to get the ac to work properly. The installers were sloppy. We cleaned up screws and wire and parts from the old furnace for weeks. When heating season began we noticed that the humidifier installed with the furnace was not operating. We scheduled an appointment to have it repaired and they called the day of the appointment and told us they couldn’t come that day and we had to reschedule, so reluctantly we did. They finally came and repaired it. From what the technician told me it was not wired properly. On January 21st 2025( the coldest night of the year) the furnace stopped working. We called Harp to get someone to come to repair it as we had no heat in below 0º weather I was told the best they could do is to come the next day between 2 and 6 pm. I tried to explain that this was an emergency but to no avail. I called my local oil company and they were at my door within 30 minutes( which I would’ve expected from the company who sold us the furnace) the repaired it quickly and told us that one f the wires on the control panel was not attached properly. It cost me $300. I would NOT recommend Harp to anyone. They are not reliable and do not stand behind their promises of service 24/7. Stay as far away from this company as possible. We are sorry we ever started with them."

"My AC was not working Precise came out and fixed the problem . I was very pleased with the service and professionalism. I will be using for all my maintenance and repair needs."

"A pleasure to do business with. Easy to coordinate a date that worked. Showed up on time. Finished the project in a timely manner to 100% satisfaction. Reasonable price."

"Tim and Stacy got us into their schedule very quickly, and Tim did a very nice job installing our new outlet. He did quality work and restored everything well. The price of the project was reasonable and was right on track with the initial estimate."

"Moreno Handyman Service is outstanding and very professional. They were the only electric service company that replied to my request. I reached out to others and they didn't come or gave me the run around. After 2 weeks I finally reached back out to Moreno and they scheduled in the same week. I will definitely call them for my electrical needs."

"Absolutely fantastic service! Jake is not only an incredibly skilled plumber but also extremely hardworking and professional. I highly recommend Cowan Family plumbing!"

"Smooth, easy, and friendly. Years later I needed information on the installed windows for warranty purposes. I called KKS for that information and he took the time and effort to go back 18 years to give me the information I needed to put in a warranty claim. Friendly and helpful."

"Said I was too far for a smaller job, and rather than try take advantage was genuine and honest and provided many good tips. Extremely nice and helpful --- just too bad there not in the neighborhood"

"Juan responded quickly on a Sunday afternoon. He was very knowledgeable and fixed the broken part. Fortunately, Juan had the part in his truck and was able to get my furnace working again. The service was impeccable! However, the weekend rates are expensive the service cost me $699 for installation of a $70 part. The 2-hour service call was $500 ($249 per hour)."