PREMIER SEAMLESS GUTTERS INC

The contract specified that the work would take one day to complete. I was told they would arrive at 8:00 a.m. and took off from work to be home for this. When no one arrived by 10:30 a.m., I called the company and spoke with "James" who told me the installers would be there soon. Two young men in their 20's arrived about 11:00 then left within several hours indicating they would return the next day. They did return the following day but completed the job days later. In February 2012, following a heavy snow storm and when the temperature rose and over the course of a week, water began streaming from behind the gutters near our front door and into the soffit where it did considerable damage to the both the soffit and fascia. I called Premier Gutter and a person with the company said they would come out and inspect. I then received a phone call indicating the installation of the gutters was not correct and that they would send a crew out to make the repairs when the weather improved. I asked they repair the soffit also. After no response to multiple phone call messages and emails, I contacted the BBB and filed a complaint. Premier Seamless Gutter's response was, "The reason the job/repair was never scheduled was due to us already resolving what the problem was and that It was not connected to our installation. The homeowner had an "Ice Daming [sic]" problem." The company has done nothing to remedy this situation. While they insist the problem lies with ice damming, we continue to get water leaking behind the gutters into the soffit area and also water seeping through the joints. I have taken pictures of this during heavy rain storms. Because of the futility dealing with this company, I had a representative from Academy Roofing inspect the gutters. He informed me the installation was faulty, which was causing water to drain behind the gutters; the corners were poorly mitered; and, that the gutters along the west side of the home were not pitched properly, resulting in standing water at the center that overflowed during rain storms. The estimated cost to make the necessary repairs was approximately $700. Though told of this and promised someone from their company would call me, no one from Premier Seamless Gutter has contacted me. In sum, my experience with this company has been completely unsatisfactory, which is why I have given them an F rating. They have been unresponsive and will not honor their 3-year warranty. Ironically, they provided me with a document indicating, "If you are ever dissatisfied with any aspect of our merchandise, service, or the way we do business, please let us know. We are pledged to resolve any misunderstanding or complaint. A satisfied customer is our most important asset." Clearly, they are unwilling to practice what they preach.