Apple Aire

Hey just came out on the weekend, got in, got it done, very efficient!

Did a great job.

Had a heater go out in one of my rental units. Even though it was a Sunday night these guys came out and took care of the problem right away. They even recommended some solutions to another problem that I asked him about. Very Courteous and professional. I would recommend them again

The furnace went out on a Saturday. Apple Aire was able to complete the install the same day. Great Customer service and response.

Will comment afterthe job's done

A great find...prompt, courteous, professional, knowledgeable. Hard to find these days.

It took a week to get an inspection appointment. After a 30 minute inspection, he came up from the cellar and I asked, "What's the diagnosis?" He grunted at me without a word and walked out the front door. I called Apple Air a couple days later and was told that they were looking for a furnace for me. I called another few days later and was told they were still looking. They knew we didn't have any central heat in the house with children and never once called me back. I called them repeatedly over a week's time and they never helped us. I ended up hiring another company who replaced the furnace within 12 hours of my first phone call. Terrible customer service in every possible way.

Friendly knowledgeable tech. Charged exactly what was quoted on the phone

They scheduled for same day service and charged a reasonable amount.

Fixed the problem, but price seemed high for the service performed.

Friendly & efficient

They were professional and able to schedule the work in less than 1 week.

Appointment/scheduling was very rapid!

They had the best price and did great work.

very professional

On time and completed as estimated.

The technician was very professional and helped me understand how my system works. He did a very thorough job and found that the mice in my crawl space under my house had chewed through the wire on my ignition switch. He didn't have the part but offered to go get it and come back around 8:00 at night (it was late afternoon). I told him he didn't need to work that late, and he promised to come back at 8:00 the next morning to replace the part. He called and then showed up on time the next morning. Very excellent service. The receptionist was great too.

Professional, friendly, prompt and very knowledgable

All in all, great work! A new motorthey purchased was delayed in shipment, but they were able to reschedule quickly and avoid downtime!

Given that our 30-year-old old forced-air gas furnace was at the point to where we were getting a little concerned over its future reliability, we decided to have someone come out to have a look. Based on this family-run heating and air company's great reviews, I gave Apple Aire the first shot at the job. And then, upon meeting and discussing the issue with Shane, we decided to look no further. Shane Terry, fourth-generation member of the well-recommended team, came out to our house for a thorough inspection. Noting the scaly residue outside of the heat exchanger, along with a couple of hairline fractures in the exchanger itself, he recommended replacement. Even though the quote was quite reasonable, I was somewhat reluctant at first but, all things considered worry over failure at the least opportune moment, along with other factors, we gave Shane the go-ahead. I liked it that he did not try to sell us up to a more expensive high-efficiency model (which I already had in mind). To the contrary, Shane explained that the extra expense and materials involved (would require a nearby floor drain, for example) would offset any future heating-bill savings, in our case. So we went with the new 2-stage Amana (manufactured by Goodman). The heat exchanger on this unit comes with an amazing guarantee, by the way. This was a big job. The old furnace did not have properly vented combustion air, for one thing something of which I was already keenly aware. The only source of combustion air was from natural infiltration, such as leaks from the bottom of an old garage door. In addition, in order to continue to use our brick chimney for exhaust air, an inside liner was required. Hence, Shane brought three other crew members with him (in order to get the complete job completed inside of one day). Darrell, Dave and Chris arrived on time and hit the ground running (Shane, who was following up on another job, arrived a little later)! While Dave was working on the new venting and other ductwork, Darrel and Chris proceeded to dismantle and remove the old furnace. Before long, they had the new unit in place, and matched up to the existing heating and return air ducts in the basement. They also installed a new filter box, which makes essential filter changes a breeze! Before, I had to get down on my hands and knees on the hard concrete floor, unplug a few wires (cutting my fingers in the process) just to get to the filter. Between that, and stuffing a new one in place, without bending or damaging it, this did not exactly encourage me to change filters as often as I should! While Darrell installed a new digital thermostat upstairs, Shane was finishing up some furnace wiring downstairs. Then we went through a final walkthrough. These guys were thoroughly competent, pleasant, and overall great to work with (not that I did any work, myself!). The finished job was extremely tidy, and they kept things clean as they went. And, considering all of the work tha

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