Father and son owned and operated construction contracting business with 40+ years of experience. We work together on every job and we look forward to helping you with all your needs.
I was "OK". I don't like posting negative reviews but was really overall disappointed in their work/attention to detail and cleaning skills. They basically did a subpar wipe down and vacuumed. They didn't empty the trash or clean all of the mirrors or fold a throw blanket from the couch. Going off their "check list" they definitely didn't wipe the blinds or even lift them to wipe the base boards. For the price... definitely not satisfied, unfortunately. I paid in full and thought after sending pictures and messages, they would demonstrate some level of customer service, but NOPE! Will never use them again and would not recommend anyone to use them.
Description of Work: Deep House Cleaning
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0
$195
Response from Southall Home Services LLC
We are sorry you feel this way. But before we left we asked you to look over the house and you said you were to busy. We told you to tell us if there where any problems. Four days after the cleaning we still hadden't recived payment so we messaged you and asked if there where any problems. The next night you replyed and said there where no problems and you then payed. It wasn't untill 12 days after the cleaning that you informed us of any problems. We are sorry but no cleaning company has a 2 week guarantee on cleaning. For you saying we did a "subpar wipe down" we had to though away 3 of our rags after your job because of how stained they were. As far as the pictures you provided you never told us you wanted the beds made. This is not on our checklist and it is not something most customers want so we only do it on request and for an additional fee. But again you took almost 2 weeks to inform us of any problems and you admitted that it wasn't untill 12 days after the cleaning that you did a walk through. If you had informed us in a timely manner we would of been more than happy to take care of any problems.
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Service Categories
House Cleaning
FAQ
Southall Home Services LLC is currently rated 3 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 6:00 PM
Saturday: Closed
Southall Home Services LLC accepts the following forms of payment: Check
No, Southall Home Services LLC does not offer free project estimates.
No, Southall Home Services LLC does not offer eco-friendly accreditations.
No, Southall Home Services LLC does not offer a senior discount.
No, Southall Home Services LLC does not offer emergency services.
No, Southall Home Services LLC does not offer warranties.
Southall Home Services LLC offers the following services: Door installation