Kerry's Pools

I set up the appointment with no problems. We used his service just the one time. We have a different company we are currently using.

The pool inspection went fine. He arrived on time, cleaned filters. since this is my first home with pool, I asked him about the pool maintenance. He answered all questions and was very helpful.

We knew that our pool system was not operating efficiently and we needed some advice on repairs and upgrades. We wanted to take advantage of the current pool pump rebates offered by the utility companies. We also had a broken timer that needed replacement, and one of the motors was leaking. Brian answered my huge list of questions, we discussed two different variable speed pump options, and he told me that Kerry would be e-mailing me a quote for all of the work. I promptly received a $1,200 quote from Kerry, but it didn't specify which pump it was for. After speaking to both Brain and Kerry, and asking for the specific model number that would be installed, I still didn't have the information I needed. I wanted to research that model number and see if it received good reviews online. I also needed the model info, so that I could compare apples to apples if I decided to get additional quotes. I ended up using a different pool contractor, which I found here on Angie's List.

The all points check went well. The technician recommended $2,022 of repairs, including a variablespeed pump. I agreed; work was done and paid in full. I also signed up for weekly pool servicing. Paid 5 weeks in advance ($106). Provider serviced pool for two weeks and never returned. Phone calls have gone unanswered and voice messages unreturned. Three phone attempts have been made.

Everything with Kerry's Pools turned out fine. It was very good.

When I called Kerry's Pools about using it and setting up an appointment, the person answering the phone was very dismissive and acted like he did not want my business. He said he would have to get back to me. Several days later, he sends me a one sentence email indicating the coupon I purchased on Angie's List expired on 05/02/13 and would not honor any purchased after that date. I purchased the coupon on 06/24/13 with an expiration date of 09/24/13. Kerry's Pools did not even ask if I still wanted to use them. The email emulated the phone conversation. I'm glad no service was not even performed by them if this is how they do business with a prospective customer. They get an "F" in my book. Kerry's Pools (480) 242-3489

The work the tech did was great we have an Intex 22x52 round pool which is huge. The system that comes with it the 2500 fog cartridge system is inadequate, anyone who owns one will tell you the biggest problem is you can't vacuum the pool with that system . Living in Arizona the land of inground pools, it's almost impossible to find someone to work on an above ground never mind an Intex. We had a Pentaire Dynamo 1 hp pump and a sand dollar system installed. We're scheduled to have him cut the pool to install a thru the wall skimmer and dedicated vac line to run our auto vacuum. However he had to move out of state quickly for family emergency so that part of work not completed . Given circumstances cannot hold it against him he is mailing a refund of 175.00 since pd the full 300 for the total job. But the new system allows us to use a reg vacuum and we can get pool crystal clean saves us money on buying those cartridges and we don't have to run filter 12 hrs; four hrs will do a better job then 12 did with other. I would recommend them. I'm hoping they have another tech who can finish the job but I'm doubtful as tech had done job before. I will attempt to add photos.

Everything worked fine, They did a good job.

How did it go? Very well, very fast. The pool tech who came was very knowledgeable and efficient. Marion Wilson

It was okay, he was honest. He wasn't very complementary with our system, I guess that's just being honest but what he told us the pool needed a lot of work and we knew that already and he confirmed that and that's about as far as it went. I guess it was satisfactory. He was friendly, he was honest and straight forward, he told me we had a lot of work to do with the pool. It was a limited inspection but that's all I really called for that's all that I paid for. Pricing is fair. No, only because I have friends and relatives who were on the same business but they weren't available at that time so I probably would not.

It's a nightmare to use this company's service. At first they tried to charge me a different price when I showed Angie's list coupon to fix the pipe leaking. Then when I tried to use its weekly maintenance for every Tuesday, the poolman (Brian) didn't show up until Friday! I was out of town to travel to Europe and China and for a month and paid up front for a month service; when I came back, it is a green stinky pool! I really doubt how many times the poolman came in last month... Avoid it or you will regret! (BTW the pipe is leaking again after a month)

OK. The results were not as good as I for but was told an acid wash would not remove calcium deposits. Had I known that in advance I would not gotten the service. The replacement of the broken tiles was okay.

He is my new pool man as well as my daughers and sons.

Original scheduling was promptly accomplished, but provider didn't show up. Several phone calls to reschedule. Serviceman provided work advertised, but was not particularly helpful answering questions.

My primary reason for wanting to drain and acid wash my pool was some persistent yellow + black algae. The pool tech confirmed that acid washing would eliminate any algae. My biggest complaint, and reason for overall grade of "C," is that the algae returned, even before the water was very warm. So, I don't know if the tech gave me bad info, or didn't actually do the acid wash (I wasn't there for it), or what, but, in the end, the results were not satisfactory. Otherwise, everything else was OK (price was OK, tech was punctual and helpful, etc.)

fair I expected to see a difference but not much change. I don't know if it is because pool is older but the first time I had it acid washed you could see a big difference. I was not home when it was done so I can't comment on the process on how it was done and how much acid they used.

Things went well. There was good communication with the service provider.

Kerry's Pools is an experienced and professional company who reminds me of the contractors that my parents used to deal with in the Midwest. They were pleasing to deal with, punctual, and knowledgable about pools and how to best take care of the pool. I was traveling when they came out to assess the pool so my wife dealt with them initially. Most contractors can be condescending when dealing with spouses but Kerry's Pools was the exact opposite. We asked them their opinion about changing out the standard pool light to install a rotating LED color wheel which they helped us secure one and then offered to install it at a very reasonable price. We had some initial issues with the home automation remote control that ties to the pool light and they were also very knowledgable about that as well offering to fix it or recommend a replacement. As a result of this experience, we are going to use them for our weekly pool maintenence needs as well and I would HIGHLY recommend them for any/all of your pool & spa needs.

I purchased a DE Filter Clean from this individual. When he took apart the filter, he showed me some rips, tears and holes; and recommended replacement. He took a look at the pool and recommended changing the water. He returned the following day to start draining the pool, and said he would be back the next day at 9:00 am. He returned the next day at 2:00 pm without the courtesy of a phone call; I wasted the whole day waiting for him. He took a phone call while he was working, so I could see he had a phone. He said he would return in two days to vacuum and clean the pool before adding the startup chemicals, but he did not return. I called him a day later, and he returned the following day (4 days later rather than 2 days) and added the chemicals without vacuuming or cleaning the pool; it looked terrible. I don't believe I received credit for the original Angie's list voucher. I would not recommend this service provider.

They were very honest and straight-forward; they were efficient and got the job done quickly. There was not fooling around with the price. They were very good, smart and seemed to have good experience; they really knew their stuff. I would highly recommend them! I had no problem at all with them and I was surprised at how good they were!

I wished the question was asked if the spa was clean and full before the service technician came to the house.

knowledgeable and prompt service

The fist maintenance was great and on time. Never showed up for the second maintenance scheduled for the next month. Never called and never let us know what had happened..

Work done was exceptional and actually quite esthetically pleasing. Not easy to do with plumbing! Anyway, extremely satisfied with the work and price. Highly recommend this professional.

Called Kerry Pool Service on Monday afternoon. Service folks showed up Tuesday morning and took the pump to the shop for repairs. Pump reinstalled early Wednesday . In addition to great warranty service on the pump, the service man was able to give me great advice on warranty service for the in-floor pop-up heads. That advice resulted in a no-charge replacement of all of the defective pop-ups in the pool. 'Prompt, efficient, and reasonable.