American Home Gutter

Everything went well from start to finish. They flew right through it & were done in 2 hours.

Shane told me I needed to change from a 3" gutter and downspout to a 4" gutter and downspout to manage the amount of rain coming off one side of my roof. At the very first heavy rain I went outside to check the results of Shane's work from American Home Gutter. What I discovered was that Shane and another man he had brought with him to install the new 4" gutter and downspout, had rigged the bottom portion of the new downspout by clamping or pinching the metal 4" downspout to fit into the exsisting 3" connector connecting the downspout to a hose that runs away from the house. As a result of downsizing the downspout to fit into a 3" connector, large amounts of water from this area poured out and began draining in to my foundation - a few inches from my house. I contacted Shane after the first rain. He told me he would come out to my home and fix the problem, but he never did. Then on Sunday evening, April 29th, Shane called ME and said he would schedule for Tuesday, May 1st, at 9:00 am to fix the problem and told me he was putting me on his schedule as we spoke. A few minutes after 10:00 am on Tuesday, May 1st, I called Shane. He never showed up for our appointment. He said he was really busy with a large job/house and said he witnessed an assualt that morning. I asked why he didn't call me and he gave numerous excuses. I said, “Listen, there is water draining into my foundation; that is why you put the larger gutters on to begin with.” He said he had other jobs to do and that he was really really busy, but that he was glad I called him. Hmmph! I said, “Shane, this is what I’m going to do: As a young entrepreneur, you need to understand that the client is important. You should have called me to let me know you would be delayed. It is my understanding in talking with other gutter companies, that the 4” connector should have been on your truck when we waited two-weeks for you to put the 4” gutter on.” After I told him that I was going to contact the District Office, Angie’s List, and the Better Business Bureau, he continued to make excuses, and then hung up on me. I am NOT happy about this! Professional gutter companies know the seriousness of water problems and water infiltration. Shane, at American Home Gutter apparently does not.