Falcon Exterior Solutions

We purchased a large home in Steamboat Springs, CO during the summer. As the snow started to fall we learned that the roof design on the north side of the house was causing severe ice dams. The sun would hit the north side of the house in the morning and start to melt the snow and ice on the roof. By noontime the sun no longer hit that part of the roof and the melting snow would refreeze into ice which was building up into ice dams. The freeze/melt cycle was creating ice dams which were literally growing every day along the roof valleys. When they cleared the snow away, we found that the ice dams had built up be over 3 feet thick in some spots where the rooflines met at different angles. A contractor that was working on our house noticed the ice dams and urged us to get the situation fixed before we damaged the roof. I contacted a couple of roofing companies and received quotes to get a heat tape system and copper gutters installed. The quotes were fairly close to each other. We selected Falcon Exterior Solutions because the company is local and I had noticed that they crews usually have at least a couple of roofing jobs going on around town. I also appreciated how the owner of the company, Luke Berlet took the time to patiently explain what they needed to do. First they cleared the ice dams to prevent them from causing any damage to the roof. For most people this will probably be sufficent to fix the problem. However, I knew that this was going to be an ongoing problem for us so we decided to install a Tyco heat tape system on the roof edges and the valleys in the problem areas to prevent further ice dams from forming again. They also installed a gutter system to handle the snow melt and rain fall. They found a few areas where the shingles had been damaged by the ice dams. The original homebuilder builder had left a couple of bundles of shingles in our garage which the guys from Falcon used to repair the damaged areas for us at no additional charge. The job was completed on time and on budget. Luke and his workers were courteous, neat and professional at all times. The job turned out better than I could have hoped for. The heat tape system works great and the copper gutters look beautiful. So far this winter we've had 203 inches of snow fall as of the first week in February 2013. No more ice dams. No more foot long icicles hanging off the roof and no more ice building up on the driveway from snow and ice melting off the roof. I enthusiastically recommend Luke and his staff at Falcon Exterior Solutions for any roofing, rooftop snow removal or ice dam repair and prevention.