Ecotreck Environmental, Inc.

This is a hard review to write as there are 2 different businesses interconnected. I hired ekotrek to remediate my mold. My point man was Dylan Reese, the owner’s son. The EkoTreck part was mediocre. The reconstruction was awful. As a EcoTreck employee Dylan did not return phone calls. EcoTreck knew this and did nothing. They left their construction trash at my mountain home and it took a big pickup truck to haul it away. The contract said they would haul it away. They did not. Several things disappeared, not theft just carelessness. A railing was the most difficult to replace. The cleaning crew, family members, including Dylan’s wife did a bad job. They didn’t get anything higher than they could reach and they put everything back in the wrong place. I still have mold in my house. They collected samples of where we thought there might be mold but they never tested it as promised. Dylan as an EcoTreck employee kept finding suspicious places where mold might be and they tore up more of the house. He claimed he saw water coming in my French doors. Several big storms later I knew that was a lie and I now question the additional work Dylan recommended. I later learned that Dylan had a kick back deal with a general contractor who he highly recommended. EcoTreck also recommended them on their web page. I am highly suspicious that the additional mold that he found truly wasn’t mold, just more money for his GC and him. The recommended GC was beyond horrible and most everything he did needed to be redone. Dylan then formed a separate company, Healthy Contracting, and talked me into having him reconstruct my mountain house. He built up my trust and came to collect money for the work done and for future work. After he collected the check, I never heard from him again. He walked off the job leaving an outside door open in the dead of a mountain winter. He had me make out the checks to his LLC but cashed the checks in his name. He formed a LLC so I couldn’t go after him personally even though he cashed the check personally. He basically stole $10,000 from me. He is a crook and a liar. If you do hire EcoTreck as there are not lot of mold remediation companies out there, I would make absolute sure Dylan has absolutely nothing to do with the project.

EcoTrek provides a quality service, but their communication process is absolutely dismal. As a customer, I am not used to having to call or text 5 times to get my service provider to respond. I spent 40k with them and the attention I received you would have thought it was $40. In particular, one of the owners and site manager, Dylan, was absolutely impossible to communicate with, always had an excuse as to why he didn't respond and failed to communicate properly with my insurance company - they said they've never dealt with someone so unprofessional. Do they provide a good service? Yes. Is it worth the headache and hassle having to try and communicate with them? Absolutely not. Go with someone else!

unknown

The service turned out wonderfully. They were totally professional to work with. The complete process took about 10 days. I was satisfied with their services and thought they did a good job all the way through.

Worst provider I have ever done business with. Unprofessional. They kept dropping in and demanding partial payment when the services were not finished. Harassed me on the phone endlessly. It was impossible to get them to send a bill, a concept they didn't understand. Once they finally did and I paid the bill to the address on the invoice the payment was returned from the post office as "return to sender." Apparently, they have no workable address and no obvious billing practice.

The overall experience was great. The guys showed up on time and completed the job in a short time. They were very professional and careful of my belongings.