ALPINE HEATING & SHEET METAL

We made a down payment on the project in June but the work wasn't completed until September! It was week after week of missed appointments and excuses for not showing up. Very frustrating and very unprofessional. The installation wasn't cleanly done either. Wires and pipes were installed with little regard to aesthetics (exposed wires, crooked pipes, broken drywall, etc). We had to hire a second contractor to clean up all the loose ends. Bob's a nice, friendly, enthusiastic guy, but I wouldn't call them again.

Their cost estimate was in line with other estimates we received, but they also do sheet metal work and their work scope included a sheet metal cover for the coolant line on the exterior of the building. They asked for a 50% deposit up front to purchase the equipment, which was reasonable. We did have to call a couple of times to get them to come out and start the job. Bob came out with a crew and did the initial installation, but Bob kept disappearing and parts were required that they did not have, so often the crew would come for a short time and disappear for the day. When the time came to charge the system with coolant, we found out they did not have a license to handle the coolant and had to wait for an employee's father (who had a license) to get out of jail! At this point, we were making many phone calls to find out when they would be back to finish the job and it had been almost 2 months since they began. All that was left for them to do was to hook up the thermostat, reinstall the humidifier, build the sheet metal cover and give us the promised a/c cover. They never came back. Ever. After about 25 phone calls/voice mails we had to have the work completed by someone else.