Saela Pest Control- Denver West

Do not hire this company on account of their horrible customer service!!! I hired them for a crawl space clean out and rodent control service. I met with Garry the week prior who identified the issue at hand. The day of the project, they sent two gentleman out for the crawl space work who did not speak English and Saela did not clearly communicate what exactly needed to be done. The two men showed up 30 minutes late and performed the work on the wrong portion of the crawl space. Through Google translate it was identified that they were unaware of what needed to be done and stated they could not complete the work I had hired them for. I called Garry as he was supposed to be managing the project who claimed he was unavailable to come to my house because he was getting a root canal but would call and sort out what need to be done. Ultimately it was communicated what actually needed to be done and the job was completed. However it took twice as long as it should have and when they left they were not able to communicate if they had actually finished the work. As a result, Saela sent out their service manager the following day to assure the work was done correctly and to finish clean up. He showed up and confirmed the job was done, however he dropped his shop vac in my entryway/living room spilling mice and rat droppings throughout my house. He initially asked me if he could use my broom to clean the mess but then went to his truck and found a broom. I stepped outside while he finished the job. Upon coming back inside I found he had spilled yet another pile of mice/rat droppings in my kitchen and hallway to the crawlspace that was not cleaned up before he left. I then spent two hours cleaning rodent droppings up that were brought INTO my home by the service manager. I called to voice my concerns but had to go through a 1-800 number and was assured someone would call me back within an hour or two. Four days passed without a call back so I called again and was assured a call back. Once I was called back by a branch manger, he said there was no way to refund my services and stated all he could do was offer an apology or discount future services. I understand human error happens, but there was a total lack of accountability not to mention cleanliness in dealing with this company!

Good service

Expensive and ineffective with long-term contract lock-in. Spent a ton of money with no results. In the 5 weeks or so I have been using them to help with my mouse problem their traps have caught zero mice. Yet my own glue traps have caught five mice. So I am paying all the money AND doing all the dirty work. Not a good deal.

They always come out promptly in between scheduled service times if needed. Happy with their service.

Good customer service. Trained technicians Knowledgeable & Professional

Very pleasant. Answers questions satisfactorily Thx!!

Fast and efficirnts

Timely;efficent;welldone

Tech on time, pleasant and thorough.

very professional - kept in great contact

Worked with Garry this time, a clearly seasoned pro who is very knowledgeable and helpful

Friendly staff

We have been using this company for years. Always good experience!

Really friendly and able to answer all my questions. Overall good experience

Very good

Marco was informative and so helpful. He destroyed a wasp nest I didnâ t know we had and he gave great tips for keeping the wasps under control. Thanks Marco!

Did an excellent job and friendly people.

Actual technician who visited the home was great. The phone contacts are terrible and do not follow through on the scheduling. I gave up several hours waiting for the home tech, and then had to re-schedule twice.

Guy was nice and he was really fast

I have nothing more to say

got er done

We had lots of ants in the house two days after they serviced the house. They also owed us a $20 credit, failed to apply it, we had to contact customer service (again) to get the pricing sorted out.

Great

The Edge Technician, Kurt, was very professional and friendly.

Quick, thorough, always polite