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FRONT RANGE CABINET DISTR

2.0(
1
)

Kitchen and Bath Remodeling, Cabinet Making

About us

Kitchen Design, cabinets, countertops and hardware

Services we offer

Free consultation

Amenities

Free Estimates
Yes

Accepted payment methods

Check
MasterCard
Visa

Reviews

2.01 Reviews
Write a review
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
0%
2
100%
1
0%
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
Write a review
Showing 1-1 of 1 reviews
David L.
06/2012
2.0
home remodeling
  + -1 more
When the cabinets were installed, there was no room for the fridge. We were told that even tho' we had told her the kitchen would be completely gutted, we did not say there would be a tile floor. Even if we had put in sheet vinyl, the fridge woud not have fir. The cabinet above it was too tall. Front Range/ Pamela was contacted. In the end, she said her boss would not "let" her do anything to remedy the situation. We wrote to the company and have had NO response thus far. We have to purchase a cabinet that will fit from a different source. We would never recommend using this company as a source for cabinets. When they had all the money, we were completely off the radar.
Description of Work: In the beginning, everything went well. Pamela came out to take measurements of our kitchen . We went to the office to see the design and order the cabinets.
Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
2.0
$5,000
Response from FRONT RANGE CABINET DISTR
I aided the customer's in reviewing the quote given to them by their contractor and assisted them in selecting cabinets that met their subjective needs and taste. The customer's were then presented with figures detailing the measurements of their kitchen and cabinets, and design drawings that presented the layout of the cabinets and appliances in the kitchen. I provided the customer's with all of the materials they would need to review the design we created with their contractor for final approval. Review with the contractor is essential as a “checks and balances” phase to ensure that the design is correct, meets the customer’s wishes, that installation will be a success, and that the contractor has bid the project correctly. During the time that I worked with the customer's, we examined the Computer Assisted Drafting (CAD) drawings and discussed appliance sizes. The CAD drawing of the kitchen clearly details that the maximum ceiling height is 96,” the soffit 12” high, and that a 14” high cabinet would be placed above the refrigerator, leaving a space only 70” high for a refrigerator. Standard refrigerators are 69” in height, which leaves adequate room for the hinges to also fit under the cabinet without creating a problem. The vast majority of kitchens have sufficient space for a 69” tall refrigerator and nothing more. At this time, a 72” inch tall refrigerator is the tallest manufactured. The customer's never once indicated an intention to purchase, or that they had purchased, an oversized refrigerator 72” tall. If they had, we would have modified the design accordingly. Ultimately, the root of the customer's complaint lies in the fact that they purchased a refrigerator that was too large for their kitchen design. I was not responsible for and had no part in the size of the refrigerator purchased. Had there been a problem, the customer's were on notice of the dimensions of the kitchen design from day one and should have notified me that the design needed to be adjusted. I am dismayed that they have chosen to defame myself and Front Range Cabinets for an error that resulted from their inattention and/or failure to disclose. While I sympathized with the customer's, I was unable to obtain authorization for any changes from my company because the liability for the error rests with the customer's and their contractor alone. As a result of numerous instances such as this one, Front Range Cabinets has ceased doing business with the contractor the customer's chose. Moreover, during our talks where I presented them which options to correct the error, the customer's indicated that they were no longer interested in having a cabinet placed above the refrigerator and thanked me for my efforts, making their letter of complaint even more confusing.

    Contact information

    172 E Industrial Blvd Ste 104, Pueblo, CO 81007

    www.frontrangecabinets.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded
    Insured
    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.

    Service Categories

    Kitchen and Bath Remodeling,
    Cabinet Making

    FAQ

    FRONT RANGE CABINET DISTR is currently rated 2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Saturday: Closed

    FRONT RANGE CABINET DISTR accepts the following forms of payment: Check,MasterCard,Visa
    Yes, FRONT RANGE CABINET DISTR offers free project estimates.
    Yes, FRONT RANGE CABINET DISTR offers eco-friendly accreditations.
    No, FRONT RANGE CABINET DISTR does not offer a senior discount.
    No, FRONT RANGE CABINET DISTR does not offer emergency services.
    No, FRONT RANGE CABINET DISTR does not offer warranties.
    FRONT RANGE CABINET DISTR offers the following services: Free consultation

    Contact information

    172 E Industrial Blvd Ste 104, Pueblo, CO 81007

    www.frontrangecabinets.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed