8 EMPLOYEES, USES SUBS, COST IS DETERMINED BY THE JOB, NO TRAVEL CHARGES, NO ADDITIONAL CHARGE FOR AFTER-HOURS SERVICES, WORKS PRIMARILY IN SOUTH CITY, FAR SOUTH, AND EAST CITY BUT WOULD POSSIBLY TRAVEL FURTHER.
Prior to the start of the work, they were "Johnny on the spot" when I had questions. Once the work began & was finished, I had great difficulty getting thru or a return call. Since the company has a good BBB rating, I assumed the work would be excellent. That was not the case. I am VERY disappointed with the siding material ~ went from aluminium to cheap vinyl. After 1 yr., a very large section of siding came loose ~ 4 or more rows & 8' to 10' wide. In addition, when the back porch exterior light was mounted, it was attached only to the vinyl siding, not secured to the wall. Not only did it look horrible, but it was dangerous. Since I had to travel quite a bit at that time, my inspection of the work was delayed as well as attempts to have issues resolved to my satisfaction. It took multiple calls over a period of 2 weeks to get anyone to call back. When I received a call back, I was assured that a workman would be out to fix the problems within a week. Imagine my frustration when I returned from a week long trip to find nothing had been done! More calls, no replies. I finally sent an email stating that if the problem was not fixed within 5 days, a letter of complaint would be sent to the BBB. It was fixed within the 5 day period. It had taken six weeks to get it done from the time the siding originally came loose. Another piece has come off & after repeated calls without any response, I finally gave up. Sure, it's just one small piece, but it's the top piece right next to the chimney. While I understand that I am not the only customer the company has to serve, it is absolutely unacceptable to not answer calls or emails. "Poor customer service" does not even begin to describe what I went thru. If I had it to do over, I certainly would not use Trinity Restoration LTD.
Description of Work: roofing & siding replaced after the July 2009 hail storm; costs were covered by home owner insurance new exterior porch lights installed; back porch light was mounted only to the vinyl & not secured to the wall
Rating Category
Rating out of 5
quality
2.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
RAYMOND R.
08/2009
5.0
roofing
+ -1 more
They were prompt and came when they said they would come. They completed the work in a day and then the inspector came out to check if the work was done properly. Their pricing was reasonable as well. The quality of the work was very good and I was satisfied with their service.
Description of Work: They installed new roof on my house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$8,000
DAVID N.
03/2006
5.0
roofing
+ -1 more
A very pleasant experience. Bob Halsted briefed us on every step of the process. Work would have been accomplished in a day and a half but the shingle supplier delivered the wrong color so we had had to wait for them to pick up and replace the correct shingles. The work and quality were excellent.
Description of Work: Came to home, surveyed damage to roof, went over damage to the roof with the insurance adjuster. Able to get Insurance Company to approve roof replacement. Removed roof and replaced in less than 2 days. I had an upgrade installed to the roof from a standard to an 30 year upgrade from what Insurance would pay for at an additional cost of $1,330.00.
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Service Categories
Roofing,
Siding,
Gutters
FAQ
TRINITY RESTORATION LTD is currently rated 3.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
TRINITY RESTORATION LTD accepts the following forms of payment: Check