Matlock Heating & Cooling Inc

Description of Work: My old furnace was putting out too much carbon monoxide due to a cracked heat exchanger and had been shut down by our gas provider. So we were without heat. Even though Matlock had several other jobs going at the same time, Jared prioritized us and installed a new furnace for us in a timely and professional manner. Jared is a really nice and professional guy too.

Description of Work: When we first used Jared Matlock he was very polite and efficient. More recently our experience has been quite different. We did an early spring assessment of both our heating and air-conditioning so that we would not run into service trouble during the busy seasons. Despite that, during this hot summer we had problems with our air-conditioning and when we called, Mr. Matlock was extermely rude. He seemed quite angry that he was getting too many emergency calls and asked why I did not plan ahead for my summer heating needs. We obviously had tried to think ahead by having him service us in April but he unloaded on me just the same. More recently we tried to contact him about a heating problem that was apparently not diagnosed in the spring and we have just played phone tag. What had been a pretty good relationship has seriously deteriorated. I think he is generally a nice and capable but he does not respond well to the stress of the hot and cold seasons. Is that what you are looking for in your HVAC guy?

Description of Work: They replaced my 22 year old furnace with a high efficiency unit. This included removing the old unit, installing the new one, reconfiguring the duct work to fit everything in properly, cleaning it all up, and having it inspected (per my request).

Description of Work: Hired him to rescue me from a bad furnace installation.